{"id":37977,"date":"2024-05-21T10:00:37","date_gmt":"2024-05-21T10:00:37","guid":{"rendered":""},"modified":"2024-10-23T13:57:13","modified_gmt":"2024-10-23T13:57:13","slug":"freshsales-review","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/crm\/crm-software\/freshsales-review\/","title":{"rendered":"Freshsales: In-Depth Review \u2013 Features, Pricing &#038; User Feedback"},"content":{"rendered":"<p>Freshsales is a CRM software designed primarily for SMEs, but more advanced <a href=\"https:\/\/salesdorado.com\/en\/building-sales-team\/strong-sales-organization\/\">sales organizations<\/a> can also benefit from its robust functionality. The interface is sleek, modern, and highly intuitive, making the tool easy to use. It offers all the features you\u2019d expect from a CRM, with excellent value for money. In short, if you&#8217;re looking for a CRM to manage your sales pipeline and customer relationships, Freshsales is definitely worth considering. Below is our detailed review of Freshsales, so you&#8217;ll know in just a few minutes whether it&#8217;s the right fit for your business.<\/p>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Freshsales for Free<\/span><\/p>\n<p>The best way to form your own opinion of this CRM software is to test it yourself. Freshsales offers a 21-day free trial, allowing you to explore all features with no commitment and no credit card required. Don\u2019t miss out!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Freshsales CRM\" href=\"\/go\/freshsales\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Freshsales free for 21 days<\/a><\/div>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/freshsales-review\/#my-opinion-on-freshsales-in-a-nutshell\" >My Opinion on Freshsales in a Nutshell<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/freshsales-review\/#freshsales-part-of-the-freshworks-suite\" >Freshsales Part of the Freshworks Suite<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/freshsales-review\/#reporting-on-freshsales\" >Reporting on Freshsales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/freshsales-review\/#customer-reviews-of-freshsales\" >Customer Reviews of Freshsales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/freshsales-review\/#offers-pricing\" >Offers &amp; Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/freshsales-review\/#integrations-freshsales-weak-point\" >Integrations Freshsales&#8217; Weak Point<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"my-opinion-on-freshsales-in-a-nutshell\"><\/span>My Opinion on Freshsales in a Nutshell<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table class=\"table-auto\">\n<thead class=\"bg-gold-500\">\n<tr class=\"text-sm\">\n<th class=\"p-2 border border-slate-600\">Category<\/th>\n<th class=\"p-2 border border-slate-600\">Score<\/th>\n<th class=\"p-2 border border-slate-600\">My Opinion<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"bg-white\">\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Overall rating<\/td>\n<td class=\"p-2 border border-slate-600\">4.5<\/td>\n<td class=\"p-2 border border-slate-600\">Freshsales is a well-rounded, easy-to-use CRM that offers outstanding value for money. The two main drawbacks are the English-only support and limited native integrations (though there is an API).<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Ease of use<\/td>\n<td class=\"p-2 border border-slate-600\">4.6<\/td>\n<td class=\"p-2 border border-slate-600\">Freshsales offers a modern, ergonomic interface that delivers a great user experience, encouraging adoption by sales teams.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Installation<\/td>\n<td class=\"p-2 border border-slate-600\">4.3<\/td>\n<td class=\"p-2 border border-slate-600\">As a SaaS solution, Freshsales is accessible from any device with an internet connection. No local installation is required, and the Freshsales team supports users during the setup process.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Customer service<\/td>\n<td class=\"p-2 border border-slate-600\">4.2<\/td>\n<td class=\"p-2 border border-slate-600\">Freshsales offers fast and responsive support, though it\u2019s only available in English. You can reach them 24\/7 via chat, phone, or email, and extensive documentation is also available on their website.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Integrations<\/td>\n<td class=\"p-2 border border-slate-600\">3.8<\/td>\n<td class=\"p-2 border border-slate-600\">Freshsales offers about 30 native integrations with third-party tools. However, its API, along with Zapier and Make integrations, help fill in the gaps.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Value for money<\/td>\n<td class=\"p-2 border border-slate-600\">4.6<\/td>\n<td class=\"p-2 border border-slate-600\">Freshsales has significantly reduced its pricing, much to the delight of users. The entry-level plan starts at $9 per user per month, giving access to core CRM features. Value for money is one of Freshsales\u2019 key strengths.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"freshsales-part-of-the-freshworks-suite\"><\/span><span id=\"freshsales-un-outil-de-la-suite-freshworks\" class=\"ez-toc-section\"><\/span>Freshsales: Part of the Freshworks Suite<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Freshsales is part of the Freshworks suite of business tools, which was founded in 2010 by <a href=\"\/go\/zoho\">Zoho CRM<\/a> alumni. Freshworks offers a comprehensive suite of solutions for customer relationship management, including:<\/p>\n<ul>\n<li><strong>Freshdesk<\/strong>, a tool for managing support tickets via web, email, and social media channels.<\/li>\n<li><strong>Freshcaller<\/strong>, contact center software (CCaaS) for managing inbound and outbound calls.<\/li>\n<li><strong>Freshchat<\/strong>, a chatbot solution for engaging customers across digital channels like your website.<\/li>\n<li><strong>Freshmarketer<\/strong>, CRM marketing software for managing campaigns and marketing automation.<\/li>\n<\/ul>\n<p>Freshworks enables you to manage every aspect of your customer relationships, from sales to support and marketing.<\/p>\n<p>Be sure not to confuse Freshsales with Freshworks CRM\u2014they\u2019re the same tool! If you\u2019ve heard of Freshworks CRM, you&#8217;re actually hearing about Freshsales.<\/p>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s Take<\/span><\/p>\n<p>Freshworks offers a very cohesive suite of tools that complement each other well. If you&#8217;re considering Freshsales for CRM and also need a support ticketing system, we highly recommend looking into Freshdesk, which is a leading solution in its category (<a href=\"https:\/\/salesdorado.com\/en\/customer-retention\/best-ticketing-software\/\">ticketing software<\/a>).<\/p>\n<\/div>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Freshsales for Free<\/span><\/p>\n<p>The best way to see if Freshsales is right for you is to try it yourself. Freshsales offers a 21-day free trial, with no commitment and no credit card required. Enjoy the trial and explore all features!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Freshsales CRM\" href=\"\/go\/freshsales\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Freshsales free for 21 days<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"reporting-on-freshsales\"><\/span>Reporting on Freshsales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-56591\" src=\"\/wp-content\/uploads\/2020\/09\/avis-freshsales-reporting.png\" alt=\"Freshsales reporting dashboard\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/avis-freshsales-reporting.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/avis-freshsales-reporting-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/avis-freshsales-reporting-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/avis-freshsales-reporting-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Freshsales provides around a dozen predefined <a href=\"https:\/\/salesdorado.com\/en\/automation\/commercial-reporting-tools\/\">sales reports<\/a> that visually resemble the dashboard shown above. These include reports on sales activities, product performance, sales team performance, sales trends, and <a href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/forecasting-sales-methods\/\">sales forecasts<\/a>.<\/p>\n<p>All of these predesigned reports are fully customizable: you can rearrange the layout of the blocks (referred to as &#8220;widgets&#8221; in Freshsales), remove blocks, or create new blocks with the metrics and presentation style of your choice. Freshsales once again stands out for its flexibility.<\/p>\n<p>Even better, you can build reports from scratch, fully customized to your needs. This process is simple and intuitive. You can choose from various types of widgets\u2014graphs, filters, text, or images\u2014and place them wherever you like on the report\u2019s blank canvas.<\/p>\n<p>Once positioned, you can edit each widget to display the metrics you need. To save you time, Freshsales also offers around 60 predefined widgets.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-56557\" src=\"\/wp-content\/uploads\/2020\/09\/avis-freshsales-creation-tableaux-de-bord.png\" alt=\"Custom dashboard creation on Freshsales\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/avis-freshsales-creation-tableaux-de-bord.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/avis-freshsales-creation-tableaux-de-bord-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/avis-freshsales-creation-tableaux-de-bord-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/avis-freshsales-creation-tableaux-de-bord-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"customer-reviews-of-freshsales\"><\/span><span id=\"les-avis-clients-sur-freshsales\" class=\"ez-toc-section\"><\/span>Customer Reviews of Freshsales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Overall, users are highly satisfied with Freshsales. The software scores an average of 4.5\/5 on Capterra and G2, the two leading platforms for software reviews. Here are the key advantages of Freshsales highlighted by customers:<\/p>\n<ul>\n<li><strong>Rich feature set<\/strong>. Freshsales offers everything you expect from a CRM and more: contact management, sales pipelines, workflow automation, chatbot integration, and more.<\/li>\n<li><strong>Excellent value for money<\/strong>. According to customer reviews, Freshsales delivers outstanding value, particularly for small and medium-sized businesses.<\/li>\n<li><strong>Integrations with other Freshworks products<\/strong>. The integration with Freshcaller for CTI (Computer Telephony Integration) is a highlight for many users. Integration with Freshmarketer to manage marketing campaigns is also popular.<\/li>\n<\/ul>\n<p>However, there are a few drawbacks mentioned in customer reviews:<\/p>\n<ul>\n<li><strong>Customer support can be slow<\/strong>. While Freshsales offers 24\/7 customer support, some users report delays in receiving responses, which can be frustrating.<\/li>\n<li><strong>Limited reporting features<\/strong>. Although Freshsales offers solid reporting tools, some users feel that they\u2019re not advanced enough for their needs. This may surprise some, as Freshsales does offer quite flexible reporting features (although they are not as advanced as dedicated tools like PowerBI).<\/li>\n<\/ul>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Freshsales for Free<\/span><\/p>\n<p>The best way to determine whether Freshsales is right for you is to try it yourself. Freshsales offers a 21-day free trial with no commitment and no credit card required. Take advantage of this opportunity!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Freshsales CRM\" href=\"\/go\/freshsales\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Freshsales free for 21 days<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"offers-pricing\"><\/span><span id=\"les-tarifs-de-freshsales\" class=\"ez-toc-section\"><\/span>Offers &amp; Pricing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-56535\" src=\"\/wp-content\/uploads\/2020\/09\/freshsales-prix-tarifs-abonnements.png\" alt=\"freshsales pricing and subscription rates\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/freshsales-prix-tarifs-abonnements.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/freshsales-prix-tarifs-abonnements-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/freshsales-prix-tarifs-abonnements-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/09\/freshsales-prix-tarifs-abonnements-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Freshsales offers 3 pricing tiers, each available with a 21-day free trial:<\/p>\n<ul>\n<li><strong>The Growth Plan<\/strong> costs $9 per user per month. It includes a Kanban-style sales pipeline view, contact and account management, task, appointment, and note management, custom field creation, phone integration, AI-powered chatbot builder, form builder, API access, and integrations. 24-hour customer support is included, with unlimited contacts. This plan is ideal for companies with basic CRM needs.<\/li>\n<li><strong>The Pro Plan<\/strong> is priced at $39 per user per month. It offers AI-based lead scoring, up to 50 <a href=\"https:\/\/salesdorado.com\/en\/automation\/workflow-tools\/\">workflows<\/a> (to minimize time spent on repetitive tasks), territory management, automatic lead assignment based on custom rules, and much more. The Pro plan is suitable for companies with larger sales teams and more advanced automation needs. It also allows you to manage multiple sales pipelines and teams.<\/li>\n<li><strong>The Enterprise Plan<\/strong> costs $59 per user per month. It adds <a href=\"https:\/\/salesdorado.com\/en\/automation\/data-enrichment-b2b-tools\/\">automatic lead enrichment<\/a>, up to 100 workflows, and 100 GB of storage per user (compared to 5 GB in the Pro plan).<\/li>\n<\/ul>\n<p>Freshworks also offers a variety of add-ons:<\/p>\n<ul>\n<li><strong>Phone credits<\/strong> for making and receiving additional calls directly within Freshsales.<\/li>\n<li><strong>Additional workflows<\/strong> starting at $10 per month for 10 extra workflows.<\/li>\n<li>A <strong><a href=\"https:\/\/salesdorado.com\/en\/automation\/cpq-configure-price-quote-the-complete-guide\/\">CPQ module<\/a><\/strong> for $19 per user per month, allowing you to manage quotes, invoices, and contracts.<\/li>\n<li>Freshbots packs to exceed chatbot usage limits, starting at $100 for 1,000 sessions.<\/li>\n<\/ul>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s Opinion<\/span><\/p>\n<p>Freshsales pricing has dropped significantly over the years, with costs now reduced by 2 to 3 times. This reflects Freshworks&#8217; clear intent to position itself as an affordable CRM option, particularly for SMEs.<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"integrations-freshsales-weak-point\"><\/span><span id=\"les-integrations-point-fort-de-freshsales-crm\" class=\"ez-toc-section\"><\/span>Integrations: Freshsales&#8217; Weak Point<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Freshsales integrates seamlessly with other Freshworks products, such as Freshdesk, Freshservice, and Freshchat. However, it offers limited native connectors with third-party solutions\u2014only around 30 (compared to the 400 integrations offered by <a href=\"https:\/\/salesdorado.com\/en\/crm\/pipedrive-review\/\">Pipedrive<\/a> or the 1,600 third-party apps available through <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/hubspot-crm-review\/\">HubSpot<\/a>).<\/p>\n<p>Freshsales&#8217; main third-party integrations include: Google Calendar, MailChimp, Twilio, Segment, Office Calendar&#8230;<\/p>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Freshsales for Free<\/span><\/p>\n<p>The best way to evaluate Freshsales is by testing it yourself. Freshsales offers a 21-day free trial with no commitment and no credit card required. Enjoy it!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Freshsales CRM\" href=\"\/go\/freshsales\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Freshsales free for 21 days<\/a><\/div>\n<\/div>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"37977\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Freshsales is a CRM software designed primarily for SMEs, but more advanced sales organizations can [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":17479,"comment_status":"open","ping_status":"open","sticky":false,"template":"review-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[231,234,303],"tags":[313],"class_list":["post-37977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","category-crm-software","category-sales-strategy","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Freshsales Review 2026 \u2013 Features, Pricing and Customer Feedback<\/title>\n<meta name=\"description\" content=\"Read our Freshsales review. 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