{"id":37990,"date":"2022-10-13T12:30:28","date_gmt":"2022-10-13T12:30:28","guid":{"rendered":""},"modified":"2023-05-12T14:22:49","modified_gmt":"2023-05-12T14:22:49","slug":"logiciels-gestion-avis-clients","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/","title":{"rendered":"Customer review management: our favorite software"},"content":{"rendered":"<p>It is a fact confirmed, especially by <a class=\"\" href=\"https:\/\/fanandfuel.com\/no-online-customer-reviews-means-big-problems-2017\/\" target=\"_blank;\" rel=\"noopener\"> this 2017 study<\/a>: many customers buy their products based on reviews on the Web. We can&#8217;t stress enough the importance of having a good digital reputation for any structure that wants to perpetuate its activity.<\/p>\n<p>Customer review management software allows you to track customer reviews, generate new ones (e.g. through email campaigns), analyze reviews and manage them in the best possible way. They are therefore essential to optimize your digital reputation.<\/p>\n<p>Every structure is confronted with the issue of customer reviews, but depending on the type of structure (e-commerce platforms, agencies, B2B or B2C activities&#8230;), the needs are not the same.<\/p>\n<p>In this article, we present you the best solutions for managing customer reviews according to your needs!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#what-is-a-customer-review-management-software\" >What is a customer review management software?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#managing-customer-reviews-starts-with-accurate-tracking\" >Managing customer reviews starts with accurate tracking<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#top-10-customer-review-management-software\" >Top 10 customer review management software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#1-reviewflowz-ideal-for-b2b-software-and-services-companies\" >#1 Reviewflowz Ideal for B2B software and services companies<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#2-reviewtrackers-ideal-for-businesses-that-think-in-terms-of-local-marketing\" >#2 ReviewTrackers Ideal for businesses that think in terms of local marketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#3-podium-ideal-for-mid-market-companies-that-need-local-marketing\" >#3 Podium Ideal for mid-market companies that need local marketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#4-birdeye-ideal-for-franchises\" >#4 Birdeye Ideal for franchises<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#5-grade-us-ideal-for-more-traditional-businesses\" >#5 Grade us Ideal for more traditional businesses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#6-yotpo-ideal-for-e-tailers\" >#6 Yotpo Ideal for e-tailers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#7-partoo-ideal-for-franchises-that-rely-heavily-on-google-maps\" >#7 Partoo Ideal for franchises that rely heavily on Google Maps<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#8-swell-ideal-for-e-tailers\" >#8 Swell Ideal for e-tailers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#9-embedsocial-ideal-for-retail-and-e-commerce-merchants\" >#9 EmbedSocial Ideal for retail and e-commerce merchants<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/logiciels-gestion-avis-clients\/#10-reviewshake-ideal-for-small-businesses-and-agencies\" >#10 Reviewshake Ideal for small businesses and agencies<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"what-is-a-customer-review-management-software\"><\/span><span class=\"ez-toc-section\" id=\"what-is-a-customer-review-management-software\"><\/span>What is a customer review management software?<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Managing customer reviews is more than just a part of your overall reputation management. With the right software, you can get real value out of it, and not just in terms of reputation.<\/p>\n<p>To do this, the best customer review management software offers the following features:<\/p>\n<ul>\n<li><b>Review Tracking<\/b>: Review tracking software allows your team to stay on top of new reviews, validate positive points raised and look for solutions to problems identified by customers.<\/li>\n<li><b>Generation of new reviews<\/b>: This is the optimization of the management of reminders or customer requests. The goal is to have a constant flow of (good) reviews. With the right software, you identify the right moments and the best way to solicit your customers.<\/li>\n<li><b>Intelligent review value management<\/b>: With specialized software, you can determine when and on which platform the added value of an additional review will be most interesting (for example, on Capterra, G2 or Trustradius?).<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"managing-customer-reviews-starts-with-accurate-tracking\"><\/span><span class=\"ez-toc-section\" id=\"managing-customer-reviews-starts-with-accurate-tracking\"><\/span>Managing customer reviews starts with accurate tracking<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To manage your customer reviews effectively, you must start by ensuring a precise and methodical follow-up, which is similar to tracking. Because you can&#8217;t optimize what you can&#8217;t measure.<\/p>\n<p>Managing customer reviews is the next step after monitoring. It allows you to analyze the data from this monitoring and to draw consequences (actions to be taken and best practices to be implemented), particularly in relation to the objectives initially set.<\/p>\n<p>A good review tracker therefore looks at both positive and negative reviews, but also at neutral reviews. A good tracking of customer reviews does not leave any out: it draws potential from each review left on any type of platform. This is essential to ensure effective management afterwards.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"top-10-customer-review-management-software\"><\/span><span class=\"ez-toc-section\" id=\"top-10-customer-review-management-software\"><\/span>Top 10 customer review management software<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><!-- Insert Ninja Table --><\/p>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"1-reviewflowz-ideal-for-b2b-software-and-services-companies\"><\/span><span class=\"ez-toc-section\" id=\"1-reviewflowz-ideal-for-b2b-software-and-services-companies\"><\/span>#1 Reviewflowz: Ideal for B2B software and services companies<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/Reviewflowz-2.png\" \/><\/p>\n<p>Easy to use, Reviewflowz is a great option for service companies and B2B software. Its detailed, easy-to-use dashboard puts everything in one place and has a search to find specific reviews.<\/p>\n<p>Reviewflowz supports platforms such as Capterra and G2 and integrates with Slack, allowing your team to access the same information.<\/p>\n<p>Reviewflowz offers 4 different plans:<\/p>\n<ul>\n<li>A free plan that tracks reviews for two company profiles, with the ability to add additional profiles for $5\/each.<\/li>\n<li>A $20\/month Lite plan giving access to statistics, analysis, and reports.<\/li>\n<li>A Premium plan at 50 euros per month, which allows you to follow an unlimited number of company profiles, and to follow the opinions of your competitors.<\/li>\n<li>An Enterprise plan, which offers all Reviewflowz features, and dedicated customer support.<\/li>\n<\/ul>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Try Reviewflowz for free<\/span><br \/>\nReviewflowz offers a totally free version: don&#8217;t hesitate to try it!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Reviewflowz\" href=\"https:\/\/www.reviewflowz.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">More info on Reviewflowz<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"2-reviewtrackers-ideal-for-businesses-that-think-in-terms-of-local-marketing\"><\/span><span class=\"ez-toc-section\" id=\"2-reviewtrackers-ideal-for-businesses-that-think-in-terms-of-local-marketing\"><\/span>#2 ReviewTrackers: Ideal for businesses that think in terms of local marketing<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/ReviewTrackers-2.png\" \/><\/p>\n<p>ReviewTrackers is ideal for businesses that think in terms of local marketing. It offers comprehensive tools for reputation management, customer experience analysis, local SEO and local list management.<\/p>\n<p>The software offers effective analytical tools that can turn customer feedback into actionable information. ReviewTrackers also offers competitive market analysis.<\/p>\n<figure class=\"image is-16by9\"><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\"  width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-rocket-lazyload=\"fitvidscompatible\" src=\"https:\/\/www.youtube.com\/embed\/pHOWzFHs27k\"><\/iframe><noscript><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/pHOWzFHs27k\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/noscript><\/figure>\n<p>ReviewTrackers offers a payment system based on the number of sites the customer wants to monitor: monitoring 1 site costs $119\/month, 10 sites costs $52\/month per site, and 100 sites costs $33\/month per site.<\/p>\n<p>We advise you to book a demo to get a quote, as the site is not very precise on the prices of the plans.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover ReviewTrackers<\/span><br \/>\nReviewTrackers offers an appointment with a product specialist to create a custom package!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"ReviewTrackers\" href=\"https:\/\/www.reviewtrackers.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">More info on ReviewTrackers<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"3-podium-ideal-for-mid-market-companies-that-need-local-marketing\"><\/span><span class=\"ez-toc-section\" id=\"3-podium-ideal-for-mid-market-companies-that-need-local-marketing\"><\/span>#3 Podium: Ideal for mid-market companies that need local marketing<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/Podium-2.png\" \/><\/p>\n<p>Podium is an all-in-one notification management software that will delight mid-market companies that need local marketing.<\/p>\n<p>It offers growth, customer communication and payment features. Podium has an excellent review generation engine and text marketing features. The dashboard is very easy to use and centralizes all information.<\/p>\n<figure class=\"image is-16by9\"><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\"  width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-rocket-lazyload=\"fitvidscompatible\" src=\"https:\/\/www.youtube.com\/embed\/TUVo7cqaGIc\"><\/iframe><noscript><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/TUVo7cqaGIc\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/noscript><\/figure>\n<p>Podium proposes :<\/p>\n<ul>\n<li>An &#8220;Essentials&#8221; plan, at $249\/month, with instant notification capture and SMS marketing. But it&#8217;s limited in the number of contacts and collaborators.<\/li>\n<li>A &#8220;Standard&#8221; plan, at $409\/month, open to an unlimited number of contacts and collaborators, and offering integrations, personalization features and automatic invitations to leave reviews.<\/li>\n<li>A &#8220;Professional&#8221; plan, at $599\/month that gives access to all of Podium&#8217;s features, including advanced automation features and multimedia marketing messaging.<\/li>\n<\/ul>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Podium for free<\/span><br \/>\nPodium offers a free 14-day trial: don&#8217;t hesitate to test it!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Podium\" href=\"https:\/\/www.podium.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">More about Podium<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"4-birdeye-ideal-for-franchises\"><\/span><span class=\"ez-toc-section\" id=\"4-birdeye-ideal-for-franchises\"><\/span>#4 Birdeye: Ideal for franchises<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/Birdeye-2.png\" \/><\/p>\n<p>Birdeye is the ideal customer review management tool for franchises. This software helps to collect reviews, send messages to potential customers and has a customer reference feature.<\/p>\n<p>Birdeye offers several integrations and integrates with <a href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/google-business\/\" data-internallinksmanager029f6b8e52c=\"89\" title=\"Google My Biz\">Google&#8217;<\/a> s private API to get direct customer reviews from Google.<\/p>\n<figure class=\"image is-16by9\"><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\"  width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-rocket-lazyload=\"fitvidscompatible\" src=\"https:\/\/www.youtube.com\/embed\/w20z2yIUx2g\"><\/iframe><noscript><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/w20z2yIUx2g\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/noscript><\/figure>\n<p>For $299\/month, Birdeye&#8217;s Standard plan offers review monitoring for over 150 sites, and integration with Google My Business. For $399\/month, the Professional plan adds web chat functionality.<\/p>\n<p>Birdeye also offers customized plans based on the number of locations and the needs of the business.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Birdeye for free<\/span><br \/>\nBirdeye offers a totally free version: don&#8217;t hesitate to try it!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Birdeye\" href=\"https:\/\/birdeye.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">More about Birdeye<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"5-grade-us-ideal-for-more-traditional-businesses\"><\/span><span class=\"ez-toc-section\" id=\"5-grade-us-ideal-for-more-traditional-businesses\"><\/span>#5 Grade us: Ideal for more traditional businesses<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/Grade-us-2-1.png\" \/><\/p>\n<p>Grade.us is a great option for traditional businesses because it seamlessly automates the reputation management process.<\/p>\n<p>Grade.us can integrate with any review site, making it an asset to a wide range of industries. In particular, its blog has many pages of resources and information on managing reviews.<\/p>\n<p>Grade us offers 4 different plans:<\/p>\n<ul>\n<li><b>A &#8220;Solo&#8221; plan<\/b>, at $110\/month\/person, which provides access to an unlimited number of review sites, integrations, and email review campaigns.<\/li>\n<li><b>A &#8220;Professional&#8221; plan,<\/b> at $60\/month\/person (for 3 people included, i.e. $180\/month), which extends the functions of the Solo plan to several employees.<\/li>\n<li><b>An &#8220;Agency&#8221; plan<\/b>, at $40\/month\/person (for 10 people inluded, or $400\/month), which opens access to the API.<\/li>\n<li><b>A &#8220;Partner&#8221; plan<\/b>, at $25\/month\/person (for 100 people included, i.e. $2500\/month), which also provides single sign-on (SSO).<\/li>\n<\/ul>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Grade us for free<\/span><br \/>\nGrade us offers a free 14-day trial: don&#8217;t hesitate to try it!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Grade us\" href=\"https:\/\/www.grade.us\/home\" target=\"_blank\" rel=\"noopener noreferrer\">More info on Grade us<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"6-yotpo-ideal-for-e-tailers\"><\/span><span class=\"ez-toc-section\" id=\"6-yotpo-ideal-for-e-tailers\"><\/span>#6 Yotpo: Ideal for e-tailers<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/Yotpo-2.png\" \/><\/p>\n<p>Yotpo is a great solution for online businesses. It offers comprehensive tools for review generation and subscriptions.<\/p>\n<p>With Yotpo&#8217;s widgets and social sharing features, you can easily leverage customer reviews in creative ways on your website, Google and Facebook.<\/p>\n<p>Yotpo&#8217;s free plan includes automatic email notifications. Yotpo offers 2 plans for brands in creation or development: the &#8220;Growth&#8221; plan, at $19\/month and the &#8220;Prime&#8221; plan, at $119\/month, which allows access to priority support.<\/p>\n<p>The tool then offers two plans for installed companies: the &#8220;Premium&#8221; plan, which gives access to all integrations, and the &#8220;Enterprise&#8221; plan, which offers dedicated security systems, consultations, and managers responsible for customer success.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Yotpo for free<\/span><br \/>\nYotpo offers a totally free version: don&#8217;t hesitate to try it!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Yotpo\" href=\"https:\/\/www.yotpo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">More about Yotpo<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"7-partoo-ideal-for-franchises-that-rely-heavily-on-google-maps\"><\/span><span class=\"ez-toc-section\" id=\"7-partoo-ideal-for-franchises-that-rely-heavily-on-google-maps\"><\/span>#7 Partoo: Ideal for franchises that rely heavily on Google Maps<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/Partoo-1.1.png\" \/><\/p>\n<p> is the ideal software for franchises that rely heavily on Google maps.<\/p>\n<p>Partoo is powerful for managing and collecting reviews, as well as for talking directly with customers. It allows you to easily update online information (especially on google maps) and to optimize your website and your news on networks.<\/p>\n<p>For companies with less than 20 establishments (shopkeepers, freelancers, and self-employed), Partoo offers a single rate of 60 euros per month, excluding taxes.<\/p>\n<p>To know the rates of Partoo for companies with more than 20 establishments (brands, franchised chains, and networks), it is necessary to <a class=\"\" href=\"https:\/\/www.partoo.co\/contactez-nous\/\" target=\"_blank;\" rel=\"noopener\">ask for a customized quote<\/a>.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Partoo <\/span><br \/>\nPartoo offers a demo: don&#8217;t hesitate to contact its designers to learn more!\n<div class=\"buttons\"><\/div>\n<\/div>\n<div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"8-swell-ideal-for-e-tailers\"><\/span><span class=\"ez-toc-section\" id=\"8-swell-ideal-for-e-tailers\"><\/span>#8 Swell: Ideal for e-tailers<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/Swell-2.png\" \/><\/p>\n<p>Swell is an ideal solution for e-tailers. This tool provides a single place to control and track all reviews, with a simple interface to model, automate and customize review requests.<\/p>\n<p>Swell&#8217;s method is based on the ease of evaluation, so that customers can leave their opinion in a few seconds, and then really do it!<\/p>\n<figure class=\"image is-16by9\"><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\"  width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-rocket-lazyload=\"fitvidscompatible\" src=\"https:\/\/www.youtube.com\/embed\/CftGn6ewqhw\"><\/iframe><noscript><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/CftGn6ewqhw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/noscript><\/figure>\n<p>Swell offers a first &#8220;Community&#8221; plan, designed to launch and grow a new online business. Initially free, it then retains 2% of the sales you make.<\/p>\n<p>The &#8220;Standard&#8221; plan, offers direct support and features for large teams, starting at $299\/month. Finally, Swell offers a large enterprise rate, with specific resources, starting at $2000\/month.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Swell for free<\/span><br \/>\nSwell offers a totally free version: don&#8217;t hesitate to try it!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Swell\" href=\"https:\/\/www.swellcx.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">More about Swell<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"9-embedsocial-ideal-for-retail-and-e-commerce-merchants\"><\/span><span class=\"ez-toc-section\" id=\"9-embedsocial-ideal-for-retail-and-e-commerce-merchants\"><\/span>#9 EmbedSocial: Ideal for retail and e-commerce merchants<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/Embed-social-2.png\" \/><\/p>\n<p>EmbedSocial is ideal for retail and e-commerce merchants. The software offers to automatically create content that can be integrated to any website from reviews by integrating social media feeds, stories, or photos.<\/p>\n<p>EmbedSocial offers a library of templates, widgets, and integrations with Shopify, Google, and Slack.<\/p>\n<figure class=\"image is-16by9\"><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\"  width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-rocket-lazyload=\"fitvidscompatible\" src=\"https:\/\/www.youtube.com\/embed\/a7-YLP0re3w\"><\/iframe><noscript><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/a7-YLP0re3w\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/noscript><\/figure>\n<p>The EmbedReviews plans all include Google and Facebook reviews, and email. The free plan relies on one source, offers automatic synchronization every 24 hours, and promises a response to message requests within 5 minutes.<\/p>\n<p>At $24\/month, the &#8220;pro&#8221; plan relies on 3 sources, offers automatic synchronization every 3 hours, and opens to customization and widgets of many social networks.<\/p>\n<p>At $49\/month, the Pro Plus plan relies on 6 different sources. At $99\/month, the Premium plan is based on 15 sources and offers automatic synchronization every 30 minutes.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try EmbedSocial for free<\/span><br \/>\nEmbedSocial offers a free 7-day trial: don&#8217;t hesitate to try it!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"EmbedSocial\" href=\"https:\/\/embedsocial.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">More about EmbedSocial<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"10-reviewshake-ideal-for-small-businesses-and-agencies\"><\/span><span class=\"ez-toc-section\" id=\"10-reviewshake-ideal-for-small-businesses-and-agencies\"><\/span>#10 Reviewshake: Ideal for small businesses and agencies<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/Reviewshake-2.png\" \/><\/p>\n<p>Offering simple review management, Reviewshake is ideal for small businesses and agencies. This tool offers everything you need to monitor, generate and respond to reviews on one easy-to-use dashboard.<\/p>\n<p>Its features include notification generation tools, such as email and SMS campaigns. It also has a library of widgets that automatically update to keep your site relevant.<\/p>\n<figure class=\"image is-16by9\"><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\"  width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-rocket-lazyload=\"fitvidscompatible\" src=\"https:\/\/www.youtube.com\/embed\/5WZHyDeEfYY\"><\/iframe><noscript><iframe loading=\"lazy\" class=\"has-ratio\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/5WZHyDeEfYY\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/noscript><\/figure>\n<p>Reviewshake offers 4 different plans for small businesses: a &#8220;Small&#8221; plan, at $31\/month, a &#8220;Medium&#8221; plan, at $63\/month, a &#8220;Large&#8221; plan, at $79\/month.<\/p>\n<p>For agencies, Reviewshake offers a $159\/month plan (with 10 clients, 15 users, 30,000 emails per month). Finally, for large enterprises, Reviewshake offers a plan starting at $719\/month, with specific support and reports.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Reviewshake for free<\/span><br \/>\nReviewshake offers a 14-day free trial: don&#8217;t hesitate to try it!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Reviewshake\" href=\"https:\/\/www.reviewshake.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">More info on Reviewshake<\/a><\/div>\n<\/div>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">Going further<\/span><\/p>\n<ul>\n<li><a class=\"undefined\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/b2b-review-platforms\/\">Our top 10 customer review platforms to generate maximum value<\/a><\/li>\n<li><a class=\"\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/get-good-customer-reviews\/\" target=\"_blank;\" rel=\"noopener\"> How to get more good customer reviews (and why)?<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"37990\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>It is a fact confirmed, especially by this 2017 study: many customers buy their products [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":35545,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[261,294,252],"tags":[313],"class_list":["post-37990","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-b2b-marketing","category-customer-retention","category-inbound-marketing","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer review management: our favorite software | Salesdorado<\/title>\n<meta name=\"description\" content=\"#1 reviewflowz | #2 reviewtrackers | #3 podium | #4 BIRDEYE | #5 Grade US | #6 Yotpo | #7 Parto | #8 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