{"id":38032,"date":"2021-08-19T12:30:20","date_gmt":"2021-08-19T12:30:20","guid":{"rendered":""},"modified":"2025-07-16T15:46:12","modified_gmt":"2025-07-16T15:46:12","slug":"intercom-avis","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/","title":{"rendered":"Intercom: Our Opinion of the Leader in Conversational Marketing"},"content":{"rendered":"<p>Beyond its livechat functionality, Intercom is a highly advanced conversational marketing tool. The ability to automatically qualify leads using chatbots, and to integrate your prospects into multi-channel message sequences including chatbots and email, are features that can take your sales organization to the next level.<\/p>\n<p>Although costly, this software is capable of meeting a wide range of needs, to which add-on modules can be added to personalize the tool and make it even more effective. A software that we present to you, in detail, in the rest of this article \ud83d\ude42<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_55 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#my-opinion-of-intercom-in-a-nutshell\" title=\"My opinion of Intercom in a nutshell\">My opinion of Intercom in a nutshell<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#intercom-functional-perimeter\" title=\"Intercom functional perimeter\">Intercom functional perimeter<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#powerful-chatbots\" title=\"Powerful chatbots\">Powerful chatbots<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#commitment\" title=\"Commitment\">Commitment<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#customer-knowledge\" title=\"Customer knowledge\">Customer knowledge<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#reporting-on-intercom\" title=\"Reporting on Intercom\">Reporting on Intercom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#integrations\" title=\"Integrations\">Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#intercom-support\" title=\"Intercom support\">Intercom support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#customer-reviews-of-intercom\" title=\"Customer reviews of Intercom\">Customer reviews of Intercom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/#intercom-rates\" title=\"Intercom rates\">Intercom rates<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"my-opinion-of-intercom-in-a-nutshell\"><\/span>My opinion of Intercom in a nutshell<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"overflow-x-scroll w-full\">\n<table class=\"table-auto w-full\">\n<thead class=\"bg-gold-500\">\n<tr class=\"text-sm\">\n<th class=\"p-2 border border-slate-600\">Perimeter<\/th>\n<th class=\"p-2 border border-slate-600\">Score<\/th>\n<th class=\"p-2 border border-slate-600\">My opinion<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"bg-white\">\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Overall rating<\/td>\n<td class=\"p-2 border border-slate-600\">4,6<\/td>\n<td class=\"p-2 border border-slate-600\">A leader in conversational marketing tools, Intercom offers an extremely rich range of solutions, including the automation of numerous tasks via chatbots. This richness implies a certain learning curve and, above all, a rather high price tag&#8230; An investment whose ROI must be measured.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Functional scope<\/td>\n<td class=\"p-2 border border-slate-600\">4,8<\/td>\n<td class=\"p-2 border border-slate-600\">Intercom&#8217;s functionalities are extremely extensive (livechat, chatbot, marketing automation), but you&#8217;ll need to be careful to get the hang of it.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Reporting<\/td>\n<td class=\"p-2 border border-slate-600\">4,7<\/td>\n<td class=\"p-2 border border-slate-600\">Intercom&#8217;s reporting tool is one of the software&#8217;s strengths. The well-designed reports are clear and, above all, comprehensive: lead generation, customer engagement, support &#8211; every conceivable analysis tool is at your disposal.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Accompaniment\/Support<\/td>\n<td class=\"p-2 border border-slate-600\">4<\/td>\n<td class=\"p-2 border border-slate-600\">To overcome the steep learning curve, Intercom makes a number of resources available to help you familiarize yourself with the ecosystem: podcasts, a forum and even an &#8220;Academy&#8221;! Support, on the other hand, is not always responsive, and that&#8217;s a shame.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Integrations<\/td>\n<td class=\"p-2 border border-slate-600\">4,8<\/td>\n<td class=\"p-2 border border-slate-600\">Intercom offers over 200 integrations and can be used with many other software applications. Please note, however, that not all integrations are available at all price levels.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Value for money<\/td>\n<td class=\"p-2 border border-slate-600\">4,4<\/td>\n<td class=\"p-2 border border-slate-600\">Overall, the tool is expensive, and we regret the lack of clarity in the pricing, which is difficult to read. This cost has to be put into perspective, as this investment can save you a lot of time, particularly through automation.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"intercom-functional-perimeter\"><\/span>Intercom functional perimeter<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Intercom offers a range of livechat solutions, enabling support staff to chat with customers in real time, as well as chabots, which automatically assist customers when support is unavailable.<\/p>\n<p>More than just a support tool, these chabots can also be used to qualify incoming prospects and integrate them into multi-channel message sequences to lead them towards conversion. In this article, we take a closer look at these marketing automation functions.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"powerful-chatbots\"><\/span>Powerful chatbots<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4>Types of chatbots available<\/h4>\n<p>A chatbot is programmed to obtain visitors&#8217; references and contact details when customer service is unavailable. It provides support for visitors by answering the most frequently asked questions.<\/p>\n<p>Intercom Operator, the section dedicated to Intercom bots, offers 2 types of bots: Task and Custom.<\/p>\n<p>Task Bots: Intercom&#8217;s Task Bot is designed to automate simple tasks, such as suggesting articles in the Help Center and asking visitors to rate conversations. The Task Bot acts primarily as a targeted message automaton; its capabilities are simple and effective.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-6349 aligncenter\" src=\"\/wp-content\/uploads\/2021\/08\/tak-bot.png\" alt=\"task bot\" width=\"1016\" height=\"473\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/tak-bot.png 1016w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/tak-bot-300x140.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/tak-bot-768x358.png 768w\" sizes=\"(max-width: 1016px) 100vw, 1016px\" \/><\/p>\n<p>Custom bots: Custom and Intercom Resolution bots are more advanced bots that interact with visitors based on predefined, targeted rules. Intercom offers a variety of predefined bot templates, as well as the ability to create new bots from scratch.<\/p>\n<p>When you want to create a custom bot (a chatbot flow with elements), Intercom offers a block builder, with all the different blocks on the left and the content of the block on the right :<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/chatimize.com\/wp-content\/uploads\/2020\/12\/intercom-custom-bot.jpg\" alt=\"intercom-custom-bot\" \/><\/p>\n<p>Rules allow you to determine which type of lead to push what content to, based on your scoring and segmentation criteria.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/chatimize.com\/wp-content\/uploads\/2020\/12\/intercom-bot-rules.jpg\" alt=\"intercom-bot-rules\" width=\"665\" height=\"351\" \/><\/p>\n<p>Finally, by defining your bot&#8217;s goal, you&#8217;ll be able to measure its effectiveness, and understand how visitors interact with it.<\/p>\n<h4>Contact management<\/h4>\n<p>In Intercom, you can see a complete overview of all the people who have chatted with your chatbot.<\/p>\n<p>Intercom lets you ask the user a question and record the answer directly via a custom field or by assigning a tag. All conversations can then be filtered according to this information and the tags assigned.<\/p>\n<p>When you click on one of your users, you can see his custom fields, his tags, the pages of your website he has recently consulted, etc.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/chatimize.com\/wp-content\/uploads\/2020\/12\/intercom-user-information.jpg\" alt=\"intercom-user-information\" \/><\/p>\n<h4>Channels<\/h4>\n<p>Intercom offers three channels on which to deploy the chatbot:<\/p>\n<ul>\n<li>Websites<\/li>\n<li>iOS applications<\/li>\n<li>Android applications.<\/li>\n<\/ul>\n<p>You can also create a live chat on certain networks, such as Facebook or Twitter and Slack. However, this live chat will not be linked to your chatbot.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"commitment\"><\/span>Commitment<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4>Multi-channel message sequences<\/h4>\n<p>Intercom supports multi-channel message sequences. It&#8217;s possible to send emails to prospects who add an item to the shopping cart, but leave the page before checking out. You can contact them by chat, email or from publications where your company advertises the product. These engaging messages can be sent once or according to a predefined schedule, to specific customer segments.<\/p>\n<p>The &#8220;Series&#8221; tool can be used to set up these multi-channel message sequences. You can create these messages from scratch, or use one of the twelve templates available.<\/p>\n<p>A wide range of information can be integrated, such as new users, new products or the reactivation of inactive users. To create these series, use the workflow generator. It lets you define the target and the channels you wish to use.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-6341\" src=\"\/wp-content\/uploads\/2021\/08\/workflow-intercom.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/workflow-intercom.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/workflow-intercom-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/workflow-intercom-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/workflow-intercom-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h4>Other features<\/h4>\n<p>Intercom also makes it possible to engage customers through :<\/p>\n<ul>\n<li>Product tour : The software offers a product tour feature designed for the sole purpose of guiding the user through the products in the gallery. For example, you can include discussion videos, define the most important points of the page visited to encourage engagement, or guide the prospect to another specific feature.<\/li>\n<li>Mobile carousel: Create a carousel specifically for mobile devices to deploy swipe actions on the interface. Support, guidance and other essential information can easily be added.<\/li>\n<li>A\/B testing: Intercom lets you create A\/B tests to define which element of your strategy is the most relevant: mobile carousels, outgoing messages, there are plenty of test possibilities to optimize the user experience.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"customer-knowledge\"><\/span>Customer knowledge<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>With Intercom, companies can not only collect and segment key data, but also send and store personalized user data attributes within Intercom. Overall, Intercom&#8217;s customer data management functionality is one of the most complex of any tool of its kind.<\/p>\n<p>Data attributes are individual pieces of information about customers, rather than customer actions &#8211; for example, an attribute might be the date and duration of a customer&#8217;s subscription plan, while an action might be the number of site visits. With Intercom, you can create and download personalized data attributes, enabling you to segment your marketing campaigns and analyses.<\/p>\n<p>Other types of customer data are also automatically collected by Intercom. It contains a wealth of information:<\/p>\n<ul>\n<li>Name<\/li>\n<li>E-mail address<\/li>\n<li>User&#8217;s city and country<\/li>\n<li>Spoken language<\/li>\n<li>Browser version<\/li>\n<\/ul>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nIntercom&#8217;s range of chatbot and marketing automation functionalities is truly impressive. The tool enables you to automate a large number of tasks, including prospect qualification and segmentation.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" href=\"\/go\/intercom\/\" target=\"_blank;\" rel=\"noopener\">Discover Intercom<\/a><\/div>\n<h2><span class=\"ez-toc-section\" id=\"reporting-on-intercom\"><\/span>Reporting on Intercom<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Intercom provides key performance indicators for live chat and customer support. Updating very quickly, the reporting is easy to read and understand, thanks to its easy-to-read graphs and numerous metrics, such as :<\/p>\n<ul>\n<li>Lead generation: you can determine the number of leads obtained, the average response time for each lead, the sales rate and the ratio of your personalized bots.<\/li>\n<li>Customer engagement: you can determine the number of messages sent, the performance of your emails (opens, clicks) or the volume of messages per user, and get a complete analysis of engagement over the last 7, 28 and 90 days.<\/li>\n<li>Customer service: Intercom provides an overview of conversations, overall performance and customer satisfaction. This also gives an indication of the efficiency of the service and the bots when the latter are not available.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-6350\" src=\"\/wp-content\/uploads\/2021\/08\/reports-1024x473.png\" alt=\"deferrals\" width=\"1024\" height=\"473\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/reports-1024x473.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/reports-300x139.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/reports-768x355.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/reports.png 1199w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>In the reporting section, Intercom supports sorting and segmentation by country, tags and other criteria. You can also generate CSV reports on a daily, weekly or monthly basis.<\/p>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nIntercom&#8217;s reporting tool is one of its strengths. Very clear and detailed, it provides access to a wealth of information to confirm, or not, your strategy.<\/p>\n<p class=\"buttons\"><a class=\"button is-primary\" href=\"\/go\/intercom\/\" target=\"_blank;\" rel=\"noopener\">Discover Intercom<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"integrations\"><\/span>Integrations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Intercom offers over 200 integrations. These change according to the plan selected. The Accelerate plan integrates Intercom with Twitter, Facebook, Zendesk and Salesforce, while the Start and Grow plans do not.<\/p>\n<p>Below is a list of some of the integration categories:<\/p>\n<ul>\n<li>Analytics: Google Analytics, Heap, Nalia, Blendo<\/li>\n<li>Conversation management: Facebook, WordPress, Zoho Desk, Shopify<\/li>\n<li>CRM: Salesforce, HubSpot, Square, Funnelfly<\/li>\n<li>Data &amp; Enrichment: Stripe, Mailchimp, Census, DataHero<\/li>\n<li>Lead capture: Outlook Calendar, google Calendar, Calendly, Chili Piper<\/li>\n<li>Marketing automation: Marketo, Autopilot, Troops, Shopitag<\/li>\n<li>Surveys and Feedbacks: Upvoty, VideoAsk, Typeform, Prodsight<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-6354\" src=\"\/wp-content\/uploads\/2021\/08\/integrations-INtercom-1024x559.png\" alt=\"INtercom integrations\" width=\"1024\" height=\"559\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/integrations-INtercom-1024x559.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/integrations-INtercom-300x164.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/integrations-INtercom-768x419.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/integrations-INtercom-1536x838.png 1536w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/integrations-INtercom.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>If these integrations aren&#8217;t enough or don&#8217;t suit, you can use tools like Zapier and Integromat to integrate with virtually any existing application. You can also develop your own webhooks using the Intercom API.<\/p>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nIntercom integrates seamlessly with a wide range of software programs, making it useful and accessible to just about any professional who wants to use it.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" href=\"\/go\/intercom\/\" target=\"_blank;\" rel=\"noopener\">Discover Intercom<\/a><\/div>\n<div><\/div>\n<h2><span class=\"ez-toc-section\" id=\"intercom-support\"><\/span>Intercom support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Whatever plan your company selects, Intercom offers chat and e-mail support. Unfortunately, many users report a certain lack of responsiveness from Intercom&#8217;s support teams.<\/p>\n<p>The functional depth of the tool is such that it is important for users to be able to rely on self-service resources, and this is the case! There&#8217;s an <a href=\"https:\/\/academy.intercom.com\/\" target=\"_blank\" rel=\"noopener\">Intercom Academy<\/a> where well-structured courses are available with any formula, enabling you to obtain Intercom certification!<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-6353\" src=\"\/wp-content\/uploads\/2021\/08\/academy-1024x559.png\" alt=\"academy\" width=\"1024\" height=\"559\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/academy-1024x559.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/academy-300x164.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/academy-768x419.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/academy-1536x838.png 1536w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/academy.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>In addition, Intercom frequently organizes <a href=\"https:\/\/www.intercom.com\/webinars\">webinars<\/a>, and community members can share their tips and advice via the <a href=\"https:\/\/forum.intercom.com\/s\/\">forum<\/a>. Ici Intercom highlights this community aspect by ranking the best contributors. Every effort is made to minimize the difficulties associated with the tool&#8217;s learning curve.<\/p>\n<div class=\"buttons\">\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-6352\" src=\"\/wp-content\/uploads\/2021\/08\/intercom-support-1-1024x559.png\" alt=\"intercom support\" width=\"1024\" height=\"559\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/intercom-support-1-1024x559.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/intercom-support-1-300x164.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/intercom-support-1-768x419.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/intercom-support-1-1536x838.png 1536w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/intercom-support-1.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nIntercom understands that its solutions are difficult to use at first, so it provides a wealth of online resources to help you get started. However, we regret that the teams are not always available. This is a point that has come up repeatedly in customer feedback.<\/p>\n<p><a class=\"button\" href=\"\/go\/intercom\/\" target=\"_blank;\" rel=\"noopener\">Discover Intercom<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"customer-reviews-of-intercom\"><\/span>Customer reviews of Intercom<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Overall, Intercm gets excellent ratings from its users, with 4.4\/5 on G2 for 1,712 reviews and 4.5\/5 on Capterra for 779 reviews! We&#8217;ve put together a summary of the most frequently asked questions:<\/p>\n<div class=\"bloc-exec\">\n<div class=\"columns\">\n<div class=\"column\">\n<ul class=\"points-forts\">\n<li><strong>Effective, relevant interface<\/strong>: &#8220;On the front-end, it&#8217;s all about the quality of the interaction, and on the back-end, all the data and integration with CRM and other tools to cultivate leads effectively and efficiently.&#8221;<\/li>\n<li><strong>Bots effectiveness<\/strong>: &#8220;I like the fact that I can use it not only to talk to my customers, but also to inform those with whom I have no communication.&#8221;<\/li>\n<li><strong>Segmentation<\/strong>: &#8220;The escalation procedure and the ease of adding tags. It makes searching very easy.&#8221;<\/li>\n<\/ul>\n<\/div>\n<div class=\"column\">\n<ul class=\"points-faibles\">\n<li><strong>Customer service<\/strong>: &#8220;I wish they&#8217;d offer a little faster support, as I often wait a day for a response, but that&#8217;s a minor detail.&#8221;<\/li>\n<li><strong>Pricing<\/strong>: &#8220;It&#8217;s very expensive &#8211; starting at $59 a month for someone accessing basic chat.&#8221;<\/li>\n<li><strong>Set-up<\/strong>: &#8220;This may seem difficult when setting up, and you&#8217;ll need an engineer to help you with a few things.&#8221;<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><a class=\"button\" href=\"\/go\/intercom\/\" target=\"_blank;\" rel=\"noopener\">Discover Intercom<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"intercom-rates\"><\/span>Intercom rates<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-6355\" src=\"\/wp-content\/uploads\/2021\/08\/tarifs-intercom-1024x559.png\" alt=\"intercom rates\" width=\"1024\" height=\"559\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/tarifs-intercom-1024x559.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/tarifs-intercom-300x164.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/tarifs-intercom-768x419.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/tarifs-intercom-1536x838.png 1536w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/08\/tarifs-intercom.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Intercom does not offer free trials. There&#8217;s also a certain lack of transparency when it comes to pricing, since you have to dig deep to get clear information on the subject.<\/p>\n<ul>\n<li>For VSEs subscribing to a basic messaging service: $59 \/ month \/ user<\/li>\n<li>For other companies wishing to benefit from full functionality, prices are available on request only.<\/li>\n<\/ul>\n<p>Considered rather expensive, Intercom remains an extremely powerful tool. Is the investment worth it? This will depend on the number of interactions between your users and your chatbot. If the number of exchanges is high, this can save time and automatically qualify leads, thus reducing other expense items.<\/p>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nQuite expensive, Intercom is a tool that must be worth the investment. That&#8217;s why it&#8217;s important to analyze your needs in advance.<\/p>\n<p><a class=\"button\" href=\"\/go\/intercom\/\" target=\"_blank;\" rel=\"noopener\">Discover Intercom<\/a><\/p>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"38032\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Beyond its livechat functionality, Intercom is a highly advanced conversational marketing tool. The ability to [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":21973,"comment_status":"open","ping_status":"open","sticky":false,"template":"review-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[261,294,297,237],"tags":[313],"class_list":["post-38032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-b2b-marketing","category-customer-retention","category-customer-support-software","category-marketing-automation-software","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intercom - Full test 2026 | Customer reviews | Features | Alternatives<\/title>\n<meta name=\"description\" content=\"Our verdict on this powerful conversational marketing tool combining livechat, chatbot &amp; marketing automation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/intercom-avis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intercom - 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