{"id":38118,"date":"2020-12-16T12:30:00","date_gmt":"2020-12-16T12:30:00","guid":{"rendered":""},"modified":"2024-10-23T13:04:59","modified_gmt":"2024-10-23T13:04:59","slug":"microsoft-dynamics-review","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/crm\/crm-software\/microsoft-dynamics-review\/","title":{"rendered":"Microsoft Dynamics: In-Depth Review \u2013 Features, Pricing &#038; User Feedback"},"content":{"rendered":"<p>If you&#8217;re looking for a CRM solution that\u2019s equally suited to SMEs, mid-sized companies, and large enterprises, Microsoft Dynamics is an excellent choice.<\/p>\n<p>This comprehensive, high-performance CRM will allow you to structure your sales force\u2019s work to optimize productivity. Let\u2019s take a closer look at the main features of Microsoft Dynamics CRM.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_55 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/microsoft-dynamics-review\/#my-opinion-of-microsoft-dynamics-in-a-nutshell\" title=\"My opinion of Microsoft Dynamics in a nutshell\">My opinion of Microsoft Dynamics in a nutshell<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/microsoft-dynamics-review\/#1-the-microsoft-dynamics-crm-sales-pipeline\" title=\"#1 The Microsoft Dynamics CRM Sales Pipeline\">#1 The Microsoft Dynamics CRM Sales Pipeline<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/microsoft-dynamics-review\/#2-contact-management-in-microsoft-dynamics-crm\" title=\"#2 Contact Management in Microsoft Dynamics CRM\">#2 Contact Management in Microsoft Dynamics CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/microsoft-dynamics-review\/#3-ease-of-use-and-implementation-of-microsoft-dynamics-crm\" title=\"#3 Ease of Use and Implementation of Microsoft Dynamics CRM\">#3 Ease of Use and Implementation of Microsoft Dynamics CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/microsoft-dynamics-review\/#4-customer-reviews-of-microsoft-dynamics-crm\" title=\"#4 Customer Reviews of Microsoft Dynamics CRM\">#4 Customer Reviews of Microsoft Dynamics CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/microsoft-dynamics-review\/#5-microsoft-dynamics-crm-integrations-with-the-microsoft-ecosystem-and-other-tools\" title=\"#5 Microsoft Dynamics CRM Integrations with the Microsoft Ecosystem and Other Tools\">#5 Microsoft Dynamics CRM Integrations with the Microsoft Ecosystem and Other Tools<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/microsoft-dynamics-review\/#6-microsoft-dynamics-crm-pricing-details\" title=\"#6 Microsoft Dynamics CRM Pricing Details\">#6 Microsoft Dynamics CRM Pricing Details<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"my-opinion-of-microsoft-dynamics-in-a-nutshell\"><\/span>My opinion of Microsoft Dynamics in a nutshell<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table class=\"table-auto\">\n<thead class=\"bg-gold-500\">\n<tr class=\"text-sm\">\n<th class=\"p-2 border border-slate-600\">Category<\/th>\n<th class=\"p-2 border border-slate-600\">Score<\/th>\n<th class=\"p-2 border border-slate-600\">My opinion<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"bg-white\">\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Overall rating<\/td>\n<td class=\"p-2 border border-slate-600\">4.1<\/td>\n<td class=\"p-2 border border-slate-600\">Microsoft\u2019s CRM software is a solid, feature-rich option that integrates naturally into the SharePoint ecosystem. However, its weak ergonomics hinder adoption, which can drive up training and deployment costs.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Ease of use<\/td>\n<td class=\"p-2 border border-slate-600\">3.8<\/td>\n<td class=\"p-2 border border-slate-600\">This is the tool\u2019s main weakness, as its interface is rather difficult to navigate. Even long-term users report frustration with the outdated user experience.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Ease of installation<\/td>\n<td class=\"p-2 border border-slate-600\">3.6<\/td>\n<td class=\"p-2 border border-slate-600\">If you\u2019re already embedded in the Microsoft ecosystem (SharePoint, Outlook, Skype, etc.), this tool integrates seamlessly with your existing processes\u2014one of Microsoft\u2019s key strengths. However, the poor user experience might still affect adoption.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Customer service<\/td>\n<td class=\"p-2 border border-slate-600\">3.4<\/td>\n<td class=\"p-2 border border-slate-600\">Customer service is not one of Microsoft Dynamics\u2019 strengths. While widely used in certain industries, few CRM experts are familiar with it. Microsoft\u2019s support is often slow and relies on an outdated ticket system in English, reminiscent of the &#8217;90s.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Integrations<\/td>\n<td class=\"p-2 border border-slate-600\">4.1<\/td>\n<td class=\"p-2 border border-slate-600\">Microsoft\u2019s AppSource marketplace is as robust as Salesforce\u2019s, offering a wide range of advanced modules for managing production, retail, maintenance, logistics, and more.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Value for money<\/td>\n<td class=\"p-2 border border-slate-600\">4.5<\/td>\n<td class=\"p-2 border border-slate-600\">Microsoft Dynamics\u2019 pricing is notoriously opaque. Overall, it\u2019s priced similarly to Salesforce, but offers fewer standout features. It may not be the bargain of the century, but if you&#8217;re deep into Microsoft tools, it makes a lot of sense.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"1-the-microsoft-dynamics-crm-sales-pipeline\"><\/span><span id=\"1-le-tunnel-de-vente-sur-microsoft-dynamics-crm\" class=\"ez-toc-section\"><\/span>#1 The Microsoft Dynamics CRM Sales Pipeline<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a class=\"\" title=\"Microsoft Dynamics\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-4055 size-full\" src=\"https:\/wp-content\/uploads\/2020\/12\/dynamics-crm-sales.jpg\" alt=\"dynamics-crm-sales\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/dynamics-crm-sales.jpg 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/dynamics-crm-sales-300x169.jpg 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/dynamics-crm-sales-1024x576.jpg 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/dynamics-crm-sales-768x432.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/a><\/p>\n<p>Of course, Microsoft Dynamics 365 CRM includes a Sales module. Everything is centralized here to provide your sales team with the tools they need to succeed\u2014task and appointment management, intelligent automation, real-time data, and more. It\u2019s also integrated with the rest of the Office suite for a unified 365 experience.<\/p>\n<p>Once your sales reps start attracting new prospects, you need to make sure they\u2019re &#8220;hot&#8221;\u2014that is, ready to close. This is called an opportunity. In Microsoft Dynamics CRM, opportunities are displayed as a list. To move a prospect further down the sales funnel, you\u2019ll need to make several clicks, which isn\u2019t very practical.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado\u2019s opinion<\/span><br \/>\nThis is a drawback compared to other CRMs, many of which offer drag-and-drop functionality by default.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Microsoft Dynamics for free\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Microsoft Dynamics for free<\/a><\/div>\n<\/div>\n<p>Once your prospect is ready to buy, Microsoft Dynamics 365 Sales allows you to:<\/p>\n<ul>\n<li>Create customized quotes, purchase orders, and invoices<\/li>\n<li>Send them via email<\/li>\n<li>Track progress with comprehensive, customizable reports provided by Microsoft<\/li>\n<\/ul>\n<p>It\u2019s a quality <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/\">CRM software<\/a> solution for managing all your quotes and invoices.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2-contact-management-in-microsoft-dynamics-crm\"><\/span><span id=\"2-la-gestion-des-contacts-sur-microsoft-dynamics-crm\" class=\"ez-toc-section\"><\/span>#2 Contact Management in Microsoft Dynamics CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Contact management is one of Microsoft Dynamics\u2019 strong points. When viewing a contact record, you have options to:<\/p>\n<ul>\n<li>Create a new record<\/li>\n<li>Deactivate a record<\/li>\n<li>Link the current record to another contact<\/li>\n<li>Add the contact to a marketing list<\/li>\n<li>Assign a user to the record<\/li>\n<\/ul>\n<p class=\"bloc-tips\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s tip<\/span><br \/>\nIf you click on a phone number in a contact\u2019s record and have integrated Skype with your CRM, you can make calls directly from the platform.<\/p>\n<p>Like most top CRM software, Microsoft Dynamics handles opportunities separately from leads. The &#8220;Leads&#8221; record displays a timeline at the top, allowing you to see your progress at a glance: Qualify, Develop, Propose, and Close. The summary section shows details about marketing lists and recent activities, and you can assign a lead to an opportunity from this view.<\/p>\n<p><a class=\"\" title=\"Microsoft Dynamics\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-4033 size-full\" src=\"https:\/wp-content\/uploads\/2020\/12\/contacts-MSD.jpg\" alt=\"contacts-MSD\" width=\"1440\" height=\"809\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/contacts-MSD.jpg 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/contacts-MSD-300x169.jpg 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/contacts-MSD-1024x575.jpg 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/contacts-MSD-768x431.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/a><\/p>\n<p>The &#8220;Opportunity&#8221; record looks very similar to the Leads record, with the same timeline at the top and a summary section at the bottom. While it offers a wealth of information and features, the layout differs from most other CRM platforms, making the learning curve steeper for your sales team, which can impact adoption.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado\u2019s opinion<\/span><br \/>\nMicrosoft Dynamics CRM excels in contact management. However, it\u2019s unfortunate that opportunities and leads are so visually similar, which could cause confusion.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Microsoft Dynamics for free\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Microsoft Dynamics for free<\/a><\/div>\n<\/div>\n\r\n\r\n<!--<div class=\"blocTips primary-light\"><i class=\"fa fa-gift\"><\/i><p><span class=\"title is-5\">Le bonus Salesdorado<\/span><\/p>\r\n  <div style=\"padding:300px 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/832550901?background=1&autoplay=1&loop=1&autopause=0\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"sdo\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\r\n<p>L'int\u00e9gralit\u00e9 de notre <a href=\"\/crm\/comparatif-logiciels-crm-b2b\/\">benchmark des logiciels CRM<\/a> est <strong>disponible au t\u00e9l\u00e9chargement au format excel gratuitement<\/strong>. Vous y trouverez aussi une comparaison de chaque outil sur une trentaine de fonctionnalit\u00e9s diff\u00e9rentes. Entrez votre email ci-dessous et on vous envoie \u00e7a fissa! \ud83d\udc47<\/p>\r\n\r\n<a href=\"https:\/\/salesdorado.com\/ressources\/benchmark-crm\/\" target=\"_blank;\" class=\"button is-primary my-4\">T\u00e9l\u00e9charger le benchmark CRM<\/a>\r\n\r\n<\/div>-->\n<h2><span class=\"ez-toc-section\" id=\"3-ease-of-use-and-implementation-of-microsoft-dynamics-crm\"><\/span><span id=\"3-facilite-dutilisation-et-de-mise-en-place-de-microsoft-dynamics-crm\" class=\"ez-toc-section\"><\/span>#3 Ease of Use and Implementation of Microsoft Dynamics CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This is Microsoft Dynamics\u2019 biggest weakness. When you start using the platform, Microsoft offers a guided tour customized by role\u2014whether you&#8217;re a sales rep, a field agent, a sales manager, or a customer service agent. This provides a helpful introduction to how different functions can use the software.<\/p>\n<p>However, all data entries must be manually saved by clicking the corresponding button. If you&#8217;re not aware of this, it can lead to frustration. You\u2019ll also notice that the only way to access Microsoft\u2019s 30-day trial is through a small link at the bottom of the page, far from obvious.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado\u2019s opinion<\/span><br \/>\nMicrosoft Dynamics isn\u2019t the easiest software to get accustomed to, so be prepared for a bit of a learning curve!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Microsoft Dynamics for free\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Microsoft Dynamics for free<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"4-customer-reviews-of-microsoft-dynamics-crm\"><\/span><span id=\"4-les-avis-clients-sur-microsoft-dynamics-crm\" class=\"ez-toc-section\"><\/span>#4 Customer Reviews of Microsoft Dynamics CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a class=\"\" title=\"Microsoft Dynamics\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-4082 size-full\" src=\"https:\/wp-content\/uploads\/2020\/12\/dynamics-avis.jpg\" alt=\"dynamics-avis\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/dynamics-avis.jpg 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/dynamics-avis-300x169.jpg 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/dynamics-avis-1024x576.jpg 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/dynamics-avis-768x432.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/a><\/p>\n<p>If we had to summarize customer feedback in a few words, it would be:<\/p>\n<p class=\"bloc-quote\">&#8220;It\u2019s a very solid program overall, but it could be more intuitive and user-friendly.&#8221;<\/p>\n<p>Users praise its ability to manage all customer data in one place and its high level of customization. However, its complexity and slow adoption among employees make it a tool for experienced users only. As a result, Microsoft Dynamics scores 7.9 out of 10 on TrustRadius and 3.7 out of 5 on G2.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado\u2019s opinion<\/span><br \/>\nThat\u2019s it for this review. Microsoft Dynamics CRM is a powerful tool with a wide array of features, but its steep learning curve can be a barrier to adoption.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Microsoft Dynamics for free\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Microsoft Dynamics for free<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"5-microsoft-dynamics-crm-integrations-with-the-microsoft-ecosystem-and-other-tools\"><\/span><span id=\"5-microsoft-dynamics-crm-integrations-avec-lecosysteme-microsoft-et-avec-dautres-outils\" class=\"ez-toc-section\"><\/span>#5 Microsoft Dynamics CRM: Integrations with the Microsoft Ecosystem and Other Tools<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a class=\"\" title=\"Microsoft Dynamics\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-4084 size-full\" src=\"https:\/wp-content\/uploads\/2020\/12\/integration-crm-microsoft.jpg\" alt=\"integration-crm-microsoft\" width=\"1440\" height=\"809\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/integration-crm-microsoft.jpg 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/integration-crm-microsoft-300x169.jpg 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/integration-crm-microsoft-1024x575.jpg 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/integration-crm-microsoft-768x431.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/a><\/p>\n<p>If you\u2019re already using other Microsoft products, integrating Microsoft CRM is straightforward. There\u2019s a button to enable server-based SharePoint integration, and you can configure Skype to manage all phone calls directly from within the CRM.<\/p>\n<p>AppSource is similar to <a href=\"https:\/\/salesdorado.com\/en\/crm\/salesforce-review\/\">Salesforce<\/a>\u2019s App Store, offering third-party tools to integrate into your Microsoft ecosystem.<\/p>\n<p>However, Microsoft Dynamics CRM Online doesn\u2019t integrate with popular software such as QuickBooks or Zendesk. To use these tools, you\u2019ll need to purchase third-party connectors like DBsync from the marketplace or integrate them using your software\u2019s API key through <a href=\"https:\/\/salesdorado.com\/en\/automation\/zapier-alternatives\/\">Zapier<\/a>, a widely-used third-party connector.<\/p>\n<p>When you first log in to your trial version, you\u2019ll be prompted to watch a video tutorial and access other support resources. The help materials are comprehensive, and it\u2019s easy to find the information you need.<\/p>\n<p>Chat support is readily available, and in my experience, the agents are knowledgeable and eager to assist. When I couldn\u2019t log in, I submitted a help request and received a phone call within the hour to resolve the issue.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado\u2019s opinion<\/span><br \/>\nThe value of Microsoft Dynamics CRM is significantly enhanced if you already use other Microsoft tools. You can create a cohesive ecosystem that makes it easier for your employees to work seamlessly.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Microsoft Dynamics for free\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Microsoft Dynamics for free<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"6-microsoft-dynamics-crm-pricing-details\"><\/span><span id=\"6-detail-des-tarifs-de-microsoft-dynamics-crm\" class=\"ez-toc-section\"><\/span>#6 Microsoft Dynamics CRM Pricing Details<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a class=\"\" title=\"Microsoft Dynamics\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-4083 size-full\" src=\"https:\/wp-content\/uploads\/2020\/12\/microsoft-dynamics-crm-tarifs.jpg\" alt=\"microsoft-dynamics-crm-prices\" width=\"1440\" height=\"809\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/microsoft-dynamics-crm-tarifs.jpg 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/microsoft-dynamics-crm-tarifs-300x169.jpg 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/microsoft-dynamics-crm-tarifs-1024x575.jpg 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2020\/12\/microsoft-dynamics-crm-tarifs-768x431.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/a><\/p>\n<p>We\u2019ve only briefly mentioned the cost of the software, which is just one aspect of the <a href=\"https:\/\/salesdorado.com\/en\/crm\/cost-sales-crm\/\">total cost of a CRM<\/a>. To sign up for Microsoft Dynamics CRM Online, you must pay for a minimum of five users.<\/p>\n<p>Smaller organizations that need fewer than five users, or those looking to install the on-premise version on their own infrastructure, will need to work with a Microsoft partner to get started. In these cases, we recommend considering alternatives like <a href=\"https:\/\/appwiki.nl\/link\/brand\/BK95P8lmOa4xns1gRCyV1wDUblZeVegW\">Pipedrive<\/a> or <a href=\"https:\/\/www.activecampaign.com\/fr\">ActiveCampaign<\/a>.<\/p>\n<p>Microsoft Dynamics CRM pricing is quite complex, with different plans aimed at sales and marketing professionals:<\/p>\n<ul>\n<li><strong>Sales:<\/strong> The Professional package (starting at \u20ac54.80 per user per month) is recommended for sales and customer support teams. It includes social media analytics, sales and customer service automation, and detailed reporting tools.<\/li>\n<li><strong>Marketing:<\/strong> The Marketing package (starting at \u20ac1,265 per month) offers campaign management, lead management and scoring, social marketing tools, and statistical analysis.<\/li>\n<\/ul>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado\u2019s opinion<\/span><br \/>\nIn our opinion, Microsoft would benefit from being much clearer and more transparent about their pricing plans.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Microsoft Dynamics for free\" href=\"\/go\/microsoft-dynamics\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Microsoft Dynamics for free<\/a><\/div>\n<\/div>\n\r\n\r\n<!--<div class=\"blocTips primary-light\"><i class=\"fa fa-gift\"><\/i><p><span class=\"title is-5\">Le bonus Salesdorado<\/span><\/p>\r\n  <div style=\"padding:300px 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/832550901?background=1&autoplay=1&loop=1&autopause=0\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"sdo\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\r\n<p>L'int\u00e9gralit\u00e9 de notre <a href=\"\/crm\/comparatif-logiciels-crm-b2b\/\">benchmark des logiciels CRM<\/a> est <strong>disponible au t\u00e9l\u00e9chargement au format excel gratuitement<\/strong>. Vous y trouverez aussi une comparaison de chaque outil sur une trentaine de fonctionnalit\u00e9s diff\u00e9rentes. Entrez votre email ci-dessous et on vous envoie \u00e7a fissa! \ud83d\udc47<\/p>\r\n\r\n<a href=\"https:\/\/salesdorado.com\/ressources\/benchmark-crm\/\" target=\"_blank;\" class=\"button is-primary my-4\">T\u00e9l\u00e9charger le benchmark CRM<\/a>\r\n\r\n<\/div>-->\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"38118\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re looking for a CRM solution that\u2019s equally suited to SMEs, mid-sized companies, and [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":59614,"comment_status":"open","ping_status":"open","sticky":false,"template":"review-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[234],"tags":[313],"class_list":["post-38118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-software","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft Dynamics Review 2026 \u2013 Features, Pricing, Customer Feedback<\/title>\n<meta name=\"description\" content=\"Read our review of Microsoft Dynamics. 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