{"id":38156,"date":"2021-09-02T12:30:15","date_gmt":"2021-09-02T12:30:15","guid":{"rendered":""},"modified":"2023-05-12T16:08:32","modified_gmt":"2023-05-12T16:08:32","slug":"crisp-review","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/","title":{"rendered":"Our Opinion On Crisp, The French Conversational Marketing Solution"},"content":{"rendered":"<p>Qualify your prospects, make appointments, direct prospects to the right sales people&#8230; The chatbots proposed by Crisp can allow you to automate a large part of your sales processes.<\/p>\n<p>Available on the main channels and above all very easy to handle, the French chatbot editor is also the most affordable solution on the market, we present you all this in detail in the rest of this article \ud83d\ude42<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#our-review-of-crisp-the-summary-table\" >Our review of Crisp the summary table<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#functional-scope-of-crisp\" >Functional scope of Crisp<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#chatbots\" >Chatbots<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#email-campaigns\" >Email campaigns<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#reporting-on-crisp\" >Reporting on Crisp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#integrations\" >Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#crisp-customer-support\" >Crisp customer support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#customer-reviews-of-crisp\" >Customer reviews of Crisp<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#advantages-disadvantages\" >Advantages &amp; Disadvantages<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-review\/#crisps-tariffs\" >Crisp&#8217;s tariffs<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"our-review-of-crisp-the-summary-table\"><\/span><span class=\"ez-toc-section\" id=\"our-review-of-crisp-the-summary-table\"><\/span>Our review of Crisp: the summary table<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"table table-primary\">\n<div class=\"columns headline\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\">Criterion<\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">Note Salesdorado<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">Comment<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Overall score<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div class=\"c100 p92 small center\" style=\"margin-bottom: 0\">\n<span>92%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">Overall, Crisp is powerful and well designed. Given the capabilities offered at its relatively low price, we believe Crisp is an ideal option for small businesses wishing to automate some of their customer relations.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Functional scope <\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div class=\"c100 p92 small center\" style=\"margin-bottom: 0\">\n<span>92%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">Crisp is a very complete tool: building chatbots, automated omnichannel campaigns and a reliable mobile application. The chatbot function is one of the easiest to use on the market. The chatbot builder is very visual and easy to use, has built-in AI and can easily translate your chatbot into multiple languages as well as set it up on 6 channels.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Reporting<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div class=\"c100 p86 small center\" style=\"margin-bottom: 0\">\n<span>86%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">Analytical reports to assess your overall performance, but not suitable for individual employee assessment.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Accompaniment\/Support<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div class=\"c100 p96 small center\" style=\"margin-bottom: 0\">\n<span>96%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">The technical support is particularly responsive and efficient, and the available documentation allows you to configure Crisp independently.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Integrations<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div class=\"c100 p90 small center\" style=\"margin-bottom: 0\">\n<span>90%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">Crisp allows you to interact with your customers on most of the major conversation channels today. The ability to respond to customer queries via Slack is particularly appreciated.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Value for money<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div class=\"c100 p94 small center\" style=\"margin-bottom: 0\">\n<span>94%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">This is worth noting as it is rare among conversational marketing tools that the price list is easy to read! In terms of positioning, Crisp is more affordable and even offers a free version that allows SMEs to test the tool to get an idea.<\/div>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"functional-scope-of-crisp\"><\/span><span class=\"ez-toc-section\" id=\"functional-scope-of-crisp\"><\/span>Functional scope of Crisp<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Crisp offers livechat solutions to enable employees to interact instantly with their customers, as well as chatbots. Here we present the chatbot features that support companies&#8217; conversion strategies.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"chatbots\"><\/span><span class=\"ez-toc-section\" id=\"chatbots\"><\/span><strong>Chatbots<\/strong><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4>The chatbot creation tool<\/h4>\n<p>A chatbot is software that automatically manages conversations with your customers from your website. This often involves answering questions, and providing assistance while customer service staff are offline. Crisp chatbots are powerful and easy to set up. Compared to competitors&#8217; chatbots, Crisp&#8217;s are the most intuitive.<img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/screely-1630069657309.png\" \/><\/p>\n<p><i><\/i>The chatbot features include customisable scenarios, as well as pre-built sample bot scenarios that you can use right away.<\/p>\n<p>With Crisp, chatbots are able to recognise the words and phrases typed by your customers and respond to them using a method called fuzzy matching. For example, a bot can be configured to understand that a visitor is asking a question about a current order and direct them to the next available and competent chat operator.<\/p>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Pro tip<\/span><\/p>\n<p>It is possible to test each chatbot you create by simulating a conversation with the bot. This makes it easy to check the effectiveness of the scenario before deploying it on your website.<\/p>\n<\/div>\n<p>Crisp comes with three predefined bots: Weekend Responder, Ask User Details and Department Bot. These tools are designed to capture user data and route conversations to the appropriate services. You can modify a pre-configured bot to suit your preferences rather than having to create one from scratch.<\/p>\n<h4>Contact management<\/h4>\n<p>In Crisp, you can see an overview of all the users your bots have exchanged with:<i><\/i><\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/screely-1630071451785.png\" \/><\/p>\n<p>You can also see all the specific information of each user:<i><\/i><\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/screely-1630071536237.png\" \/><\/p>\n<p>As well as asking your visitors a question and storing the answer in a custom field. It is also possible to apply tags to certain users (called &#8220;Segments&#8221; in Crisp).<i><\/i><\/p>\n<p>Unfortunately, it is not possible to create customer categories in Crisp.<\/p>\n<h4><strong>Personalized messages<\/strong><\/h4>\n<p>With Crisp, it is possible to use conditions in your chatbot flows, which allow you to create personalised chatbot experiences for your customers.<i><\/i><\/p>\n<p>It is possible to have a chatbot in several languages. For each message in Crisp, you can create an immediate translation in the language you want.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/crisp-translate.jpg\" \/><\/p>\n<h4><strong>Channels<\/strong><\/h4>\n<p>With Crisp you can put a chatbot on 6 main channels:<\/p>\n<ul>\n<li>Your website<\/li>\n<li>Facebook Messenger<\/li>\n<li>SMS (with Twilio)<\/li>\n<li>Line<\/li>\n<li>WhatsApp (using WhatsApp)<\/li>\n<li>Telegram<\/li>\n<\/ul>\n<p>Similarly, you can send<a href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/b2b-emailing-campaigns\/\" data-internallinksmanager029f6b8e52c=\"137\" title=\"B2B emailing\">email<\/a> campaigns from Crisp.<\/p>\n<p>This allows you to create an omnichannel chatbot experience to keep in touch with your customers.<\/p>\n<p>Thus, Crisp allows you to :<\/p>\n<ul>\n<li>Qualify your leads without forms: Generate your leads automatically with the Crisp Chatbot;<\/li>\n<li>Book appointments: By linking the calendar of your sales staff with Crisp ;<\/li>\n<li>Route conversations: Set up automatic rules to route conversations to the right salespeople.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"email-campaigns\"><\/span><span class=\"ez-toc-section\" id=\"email-campaigns\"><\/span><strong>Email campaigns<\/strong><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Crisp allows you to send automated email campaigns to your customers and contacts. Overall, this tool is more difficult to use than other competing email tools, but it is no less powerful. For example, it is possible to create an automated abandoned cart email to a segment of shoppers who add items to their carts without completing a transaction.<i><br \/>\n<\/i><br \/>\nYour emails are created via editors, or in HTML, the latter being more powerful but more difficult to master, especially if you are a novice programmer. Below is an image of how an email campaign would be designed using Crisp&#8217;s editor:<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/screely-1630074038080.png\" \/><br \/>\n<i><br \/>\n<\/i>In the Analytics section, Crisp offers metrics on email campaigns such as click-through rate, open rate, emails not received and emails delivered.<\/p>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nOverall, Crisp offers the easiest to learn chatbots on the market. Unfortunately, Crisp does not provide some chatbot features, such as audio, video and image galleries. This is a disadvantage, as these elements allow for a richer multimedia conversation.<\/p>\n<p><a class=\"button\" title=\"Try Crisp\" href=\"https:\/\/crisp.chat\/en\/\" target=\"_blank\" rel=\"noopener\">Try Crisp<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"reporting-on-crisp\"><\/span><span class=\"ez-toc-section\" id=\"reporting-on-crisp\"><\/span>Reporting on Crisp<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The analysis provided by Crisp&#8217;s reporting is useful for understanding and improving weaknesses in your customer service, such as average response time and agent availability.<\/p>\n<p>Crisp offers a multitude of reports to help you evaluate your overall performance. The main drawback of Crisp&#8217;s analysis tool is that there are no agent-specific reports like those found in other <a href=\"https:\/\/salesdorado.com\/en\/lead-generation\/live-chat-software\/\">relationship marketing tools<\/a> of this type.<\/p>\n<p>If you want to have metrics that reflect the productivity of each chat operator, you&#8217;ll need to create them custom using their API.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/crisp-analyses.png\" \/><\/p>\n<p><i><\/i>In addition to messaging analysis, Crisp also provides metrics on the following categories:<\/p>\n<ul>\n<li>Contacts<\/li>\n<li>Evaluation<\/li>\n<li>Campaigns<\/li>\n<li>Help centre<\/li>\n<li>Status<\/li>\n<\/ul>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nWhether you want to measure the responsiveness of your customer service or the performance of your campaigns, Crisp provides you with the necessary tools.<\/p>\n<p><a class=\"button\" title=\"Try Crisp\" href=\"https:\/\/crisp.chat\/en\/\" target=\"_blank\" rel=\"noopener\">Try Crisp<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"integrations\"><\/span><span class=\"ez-toc-section\" id=\"integrations\"><\/span>Integrations<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Crisp has integrations with <a href=\"https:\/\/salesdorado.com\/en\/b2b-marketing\/marketing-automation-software\/\">marketing automation tools<\/a> and other<a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/\"> CRM<\/a> and messaging<a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/\"> software<\/a> in five distinct categories:<\/p>\n<ul>\n<li>Automation: Chatbot, Segment, <a href=\"https:\/\/salesdorado.com\/en\/automation\/zapier-alternatives\/\" data-internallinksmanager029f6b8e52c=\"16\" title=\"Zapier competitor\">Zapier<\/a><\/li>\n<li>Marketing : Mailchimp<\/li>\n<li>Messaging: WhatsApp, Facebook Messenger, E-mail, Slack, Twilio SMS, Twitter, Telegram, Line<\/li>\n<li>CMS: WordPress, Prestashop, Cloudflare, Joomla, WHMCS, Shopify<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/screely-1630075653339.png\" \/><\/p>\n<p>Crisp also has an iOS app and an Android app, which allow customers&#8217; questions to be answered at any time, even on the move.<\/p>\n<p>In addition, Crisp offers integration with Slack, allowing you to quickly respond to customer questions from your Slack account.<\/p>\n<p>They also provide integration with Zapier and Integromat so you can connect to almost any existing software application.<\/p>\n<p>If this is not enough, you can also create your own integrations with Crisp. You can find all the necessary documentation on the <a href=\"https:\/\/docs.crisp.chat\/api\/v1\/\">Crisp API online support<\/a>.<\/p>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nCrisp has nothing to envy its competitors in terms of integrations, we particularly appreciate the possibility of answering customer questions from Slack!<\/p>\n<p><a class=\"button\" title=\"Try Crisp\" href=\"https:\/\/crisp.chat\/en\/\" target=\"_blank\" rel=\"noopener\">Try Crisp<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"crisp-customer-support\"><\/span><span class=\"ez-toc-section\" id=\"crisp-customer-support\"><\/span>Crisp customer support<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Crisp&#8217;s customer support team is available 24 hours a day, five days a week. Crisp operators usually respond to all questions within one minute.<\/p>\n<p>Crisp supports its customers in various ways:<\/p>\n<ul>\n<li>Live chat: 24 hours a day, 5 days a week;<\/li>\n<li>E-mail: average response time of 8 hours;<\/li>\n<li>An extensive and well-structured <a href=\"https:\/\/help.crisp.chat\/en\/\">online help centre<\/a>, with a search bar and direct access to frequently asked questions, as well as to the various help topics available;<\/li>\n<li><a href=\"https:\/\/crisp.chat\/en\/unleash\/\">A resource centre<\/a> with many videos and <a href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/examples-of-webinars\/\" data-internallinksmanager029f6b8e52c=\"212\" title=\"webinars\">webinars<\/a> to learn how to use and configure Crisp ;<\/li>\n<li>A regularly updated blog;<\/li>\n<li>Social media.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/screely-1630076889664.png\" \/><\/p>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nCrisp distinguishes itself from its competitors by a very reactive support and many available and well organized resources, small downside, all resources are in English&#8230; too bad for a French tool \ud83d\ude42<\/p>\n<p><a class=\"button\" title=\"Try Crisp\" href=\"https:\/\/crisp.chat\/en\/\" target=\"_blank\" rel=\"noopener\">Try Crisp<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"customer-reviews-of-crisp\"><\/span><span class=\"ez-toc-section\" id=\"customer-reviews-of-crisp\"><\/span>Customer reviews of Crisp<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>On G2, Crisp has 64 user reviews, and 63 reviews on Capterra. On both platforms, Crisp has an overall rating of 4.5\/5.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"advantages-disadvantages\"><\/span><span class=\"ez-toc-section\" id=\"advantages-disadvantages\"><\/span>Advantages &amp; Disadvantages<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"bloc-exec\">\n<div class=\"columns\">\n<div class=\"column\">\n<ul class=\"points-forts\">\n<li><strong>Customer service efficiency<\/strong>: &#8220;Their customer support is amazing. I had a problem with a duplicate account being created, and their support not only helped me solve the problem, but they were also super nice and friendly and made the whole experience enjoyable. Plus, their documents are amazing and very helpful!<\/li>\n<li><strong>Ease of use<\/strong>: &#8220;Very easy to use and user friendly interface. Much more intuitive to set up compared to others&#8221;; &#8220;It is easy to use, has a mobile app that I use to respond to queries and integrates with other platforms such as Twitter DMs, Telegraph, Line.<\/li>\n<\/ul>\n<\/div>\n<div class=\"column\">\n<ul class=\"points-faibles\">\n<li><strong>Too much conversation history, which could be better structured<\/strong>: &#8220;My biggest problem with Crisp is endless conversations. There is no way to have separate conversations with the same client, old conversations are dragged into new conversations&#8221;; &#8220;Overall, [Crisp could have] better tracking of interactions and history. The logs have an expiry date, which could be detrimental for the future.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p><a class=\"button\" title=\"Try Crisp\" href=\"https:\/\/crisp.chat\/en\/\" target=\"_blank\" rel=\"noopener\">Try Crisp<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"crisps-tariffs\"><\/span><span class=\"ez-toc-section\" id=\"crisps-tariffs\"><\/span>Crisp&#8217;s tariffs<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/screely-1630077046468.png\" \/><\/p>\n<p>Crisp&#8217;s offer is divided into three plans:<\/p>\n<ul>\n<li>The &#8220;<b> Basic <\/b>&#8221; version of Crisp is free and allows 2 users to chat with their website visitors via a live chat and a single inbox.<\/li>\n<li>The &#8220;<b> Pro <\/b>&#8221; plan costs \u20ac25\/month per site and allows 4 agents to interact with customers via the website chat, and all other platforms integrated into Crisp, as well as sending pre-set answers to frequently asked questions.<\/li>\n<li>Crisp&#8217;s &#8220;<b> Unlimited <\/b>&#8221; plan is worth \u20ac95\/month per site. It allows an unlimited number of agents to use all the options available on Crisp, including access to the <a href=\"https:\/\/salesdorado.com\/en\/crm\/\">CRM<\/a> system, automatic campaign management, use of the full chatbot, use of the live translate, etc.<\/li>\n<\/ul>\n<p>In addition, Crisp offers a free 14-day trial for each plan.<\/p>\n<p class=\"box\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><br \/>\nUnlike its main competitors, Crisp offers an easy to read price list, as well as a completely free version, and overall, the tool is much more affordable!<\/p>\n<p><a class=\"button\" title=\"Try Crisp\" href=\"https:\/\/crisp.chat\/en\/\" target=\"_blank\" rel=\"noopener\">Try Crisp<\/a><\/p>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"38156\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Qualify your prospects, make appointments, direct prospects to the right sales people&#8230; The chatbots proposed [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":22066,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[294,297],"tags":[],"class_list":["post-38156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-retention","category-customer-support-software"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Opinion On Crisp, The French Conversational Marketing Solution | Salesdorado<\/title>\n<meta name=\"description\" content=\"Our opinion on this conversational marketing solution made in France!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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