{"id":38156,"date":"2026-09-07T06:30:15","date_gmt":"2026-09-07T06:30:15","guid":{"rendered":""},"modified":"2026-09-07T14:48:00","modified_gmt":"2026-09-07T14:48:00","slug":"crisp-avis","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/crisp-avis\/","title":{"rendered":"Crisp: Our Review of the AI-Powered French Support Platform"},"content":{"rendered":"

When you create your account, Crisp asks a question that few customer support tools dare to ask so directly: Do you want the AI to handle most of your conversations, or would you rather stay in control of each one?<\/p>\n

The entire repositioning of the Nantes-based company boils down to this question. Since the launch of Hugo in February 2026\u2014its AI agent that debuted at number one on Product Hunt\u2014Crisp is no longer just the simple, well-designed French live chat platform we used to know.<\/p>\n

How does Hugo measure up against the AI agents of American tech giants? Is the per-workspace plan still as cost-effective once AI is enabled? And to what extent can you manage your support with Crisp’s analytics?<\/p>\n

Here is our review of Crisp.<\/p>\n

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