{"id":38158,"date":"2023-11-13T12:30:40","date_gmt":"2023-11-13T12:30:40","guid":{"rendered":""},"modified":"2023-11-21T10:08:30","modified_gmt":"2023-11-21T10:08:30","slug":"frontapp-avis","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/","title":{"rendered":"Our Review of Frontapp, The Trending Customer Support Suite"},"content":{"rendered":"<p>If you&#8217;re a small team looking for top-notch, text-only customer support software, FrontApp is your go-to. It&#8217;s super easy to use and set up\u2014perfect for small businesses.<\/p>\n<p>FrontApp, a gem from France since 2014, has earned its stripes fast. Big names like MailChimp and KISSmetrics love it.<\/p>\n<p>With FrontApp, you can chat with your team about customer stuff\u2014without the customer ever knowing. It&#8217;s got all you need: ticket handling, team talks, smart automation, cool integrations, and a full-blown helpdesk.<\/p>\n<p>It&#8217;s the ultimate tool to amp up your game and make your customers happier.<\/p>\n<p>Pricing, features, what other customers think\u2014we&#8217;ve got it all right here!<\/p>\n<p class=\"related\"><i class=\"tool\"><\/i><span><span class=\"title\">Try it free<\/span><a href=\"\/go\/frontapp\">Front<\/a><\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#our-opinion-on-frontapp\" >Our opinion on FrontApp<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#pros-cons-of-switching-for-frontapp-at-a-glance\" >Pros &#038; Cons of switching for FrontApp at a glance<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#frontapp-functional-scope\" >FrontApp Functional scope<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#1-omnichannel-management-of-all-customer-communications\" >#1 Omnichannel management of all customer communications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#2-collaboration-tools\" >#2 Collaboration tools<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#3-automation-tools\" >#3 Automation tools<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#reporting-on-front\" >Reporting on Front<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#frontapp-customer-reviews\" >FrontApp customer reviews<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#customer-support-at-frontapp\" >Customer support at FrontApp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#integrations-at-frontapp\" >Integrations at FrontApp<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#frontapp-%3c-%3e-gmail-gsuite\" >FrontApp &lt; &gt; Gmail \/ Gsuite<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#frontapp-%3c-%3e-salesforce\" >FrontApp &lt; &gt; Salesforce<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#frontapp-prices-and-plan-details\" >FrontApp Prices and Plan Details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#alternatives-to-frontapp\" >Alternatives to FrontApp<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#1-zendesk\" >#1 Zendesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#2-missiveapp\" >#2 MissiveApp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/frontapp-avis\/#3-drag\" >#3 Drag<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"our-opinion-on-frontapp\"><\/span>Our opinion on FrontApp<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"table table-primary\">\n<div class=\"columns headline\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\">Criterion<\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">Score<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">Comment<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Overall score<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div><span>96%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">Simple to install and intuitive to use, it is quickly adopted by support teams. There is no free trial, but a 30-minute demo video should familiarise you with the tool.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Functional scope <\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div><span>84%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">All the features are there (support ticket management, internal communication, various integrations, developed helpdesk). But automation is limited and incoming phone calls are not supported.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Reporting<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div><span>90%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">The reporting is intuitive and quite extensive. But it is not available for the Starter plan, and only to a limited extent for the Prime plan.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Customer care<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div><span>90%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">A helpdesk that can be reached by email or by chat from the Prime plan. The helpdesk platform is clear, and the Q&amp;A on each article allows users to help each other.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Integrations<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div><span>96%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">A very extensive catalogue of integrations (project management software, communication, CRM, channels, etc.), even if the VOIP or CRM type integrations are only available from the Prime plan. Gmail integration is a real strength of the solution.<\/div>\n<\/div>\n<div class=\"columns\">\n<div class=\"column col1 is-3 m-is-6 m-order-1\"><strong>Value for money<\/strong><\/div>\n<div class=\"column col2 is-2 m-is-6 m-order-2\">\n<div><span>92%<\/span>\n<div class=\"slice\">\n<div class=\"bar\"><\/div>\n<div class=\"fill\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"column col3 is-7 m-is-12 m-order-3\">The prices of the plans are in the middle range: it is neither too cheap nor too expensive. But in relation to the range of features, it is not the best value for money on the market.<\/div>\n<\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"pros-cons-of-switching-for-frontapp-at-a-glance\"><\/span>Pros &#038; Cons of switching for FrontApp at a glance<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Pros<\/b><\/p>\n<ul class=\"points-forts\">\n<li>The software is easy to access for teams unfamiliar with this type of tool. We appreciate its modern, sober and efficient interface.<br \/>\nMore intuitive than some heavyweights on the market (Zendesk, Freshdesk), you save a lot of time in training and onboarding new recruits. Overall, you facilitate adoption by your teams.<\/li>\n<li>It can be customised to suit your needs. With the API, you can create the customer management software you want that allows your teams to be the best they can be. And thanks to their extensive catalogue of integrations, you don&#8217;t need to be a professional developer to do it.<\/li>\n<\/ul>\n<p><b>Cons<\/b><\/p>\n<ul class=\"points-faibles\">\n<li>It lacks some advanced features (advanced automation like Zendesk&#8217;s Answer Bot), and some shortcuts to gain speed. For larger structures, it can be a no-go.<\/li>\n<li>It is regrettable that FrontApp does not offer management of the telephone channel. Even if the social network integration is efficient and effective, the lack of incoming call management can be a drawback for organisations that use this channel a lot.<\/li>\n<\/ul>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">More on FrontApp<\/span><br \/>\nCheck out their demo video to get a better sense of what Front feels like!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"More about FrontApp\" href=\"\/go\/frontapp\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">More on FrontApp<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"frontapp-functional-scope\"><\/span>FrontApp: Functional scope<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1-omnichannel-management-of-all-customer-communications\"><\/span>#1 Omnichannel management of all customer communications<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/channels-copie-1.jpg\" \/><\/p>\n<p>FrontApp is a champ at handling support tickets from emails, Facebook, Twitter, and WhatsApp. But heads up\u2014it doesn&#8217;t do phone calls.<\/p>\n<p>It puts all your customer chats in one spot. No more missing messages or double-ups. Your team can really dig into solving problems and making customers happy.<\/p>\n<p>Here&#8217;s what we love:<\/p>\n<ul>\n<li><strong>Standby function:<\/strong> Flip this switch to snooze your emails when you&#8217;re off the clock.<\/li>\n<li><strong>Acknowledgement function:<\/strong> Like a read receipt, but better. You&#8217;ll know right away when a customer sees your email.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2-collaboration-tools\"><\/span>#2 Collaboration tools<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/assign-copie-1.jpg\" \/><\/p>\n<p>Along with streamlining your customer chats, FrontApp makes teamwork a breeze. Under each chat, there&#8217;s a spot for your agents to talk things out. This way, they can come up with the best answers to customer issues.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/comments-copie-1.jpg\" \/><\/p>\n<p>Sort your emails like a pro to boost your team&#8217;s work:<\/p>\n<ul>\n<li>Got a new support ticket? Pick an agent to take care of it.<\/li>\n<li>Use tags to sort emails into categories you set up.<\/li>\n<li>Drag and drop each email into the right team&#8217;s inbox.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/frontg2-copie-1.jpg\" \/><\/p>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Our opinion<\/span><\/p>\n<p>When an agent leaves, you can shift all their emails to someone else with just one click. And new team members? They get instant access to all the past customer chats and team comments.<\/p>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"3-automation-tools\"><\/span>#3 Automation tools<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Get more done in less time with FrontApp&#8217;s smart automation:<\/p>\n<ul>\n<li>Auto-assign emails to make things smoother.<\/li>\n<li>Create ready-made replies for common questions.<\/li>\n<li>Let the system gather customer info\u2014save your team from the grunt work and keep your <a href=\"https:\/\/salesdorado.com\/en\/crm\/customer-database\/\" target=\"_blank\" rel=\"noopener\">customer data<\/a> nice and clean.<\/li>\n<\/ul>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">More on FrontApp<\/span><br \/>\nCheck out FrontApp&#8217;s demo video to see it in action!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"More about FrontApp\" href=\"\/go\/frontapp\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">More on FrontApp<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"reporting-on-front\"><\/span>Reporting on Front<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653864703936.png\" \/><\/p>\n<p>Front&#8217;s reporting tool gives you deep insights to make your team and customers happier.<\/p>\n<p>Break down the analyses by category:<\/p>\n<ul>\n<li><strong>Customer experience:<\/strong> See how your customers feel with stats based on their feedback.<\/li>\n<li><strong>Team performance and workload:<\/strong> Track the number of emails, who responds, and response time.<\/li>\n<li><strong>Internal conversation stats:<\/strong> Find out the hot topics, who&#8217;s involved, and how fast you solve them.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653864704788.png\" \/><\/p>\n<div class=\"blocTips danger-light\">\n<p><i class=\"fa fa-exclamation-triangle\"><\/i><span class=\"title is-5\">Attention<\/span><\/p>\n<p>Just a heads-up: Reporting starts with the Prime plan at $49\/month per license, and that&#8217;s just the basics. For all the bells and whistles, you need the Enterprise plan.<\/p>\n<\/div>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover FrontApp<\/span><br \/>\nSee what FrontApp is all about with their demo video!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"More about FrontApp\" href=\"\/go\/frontapp\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">More about FrontApp<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"frontapp-customer-reviews\"><\/span>FrontApp: customer reviews<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><!-- Insert Ninja Table --><br \/>\nHere&#8217;s what customers say about Front App, on Capterra &#038; G2:<\/p>\n<ul class=\"points-forts\">\n<li><strong>Ease of Use<\/strong>: Front is a breeze to use. It&#8217;s simple and clear, making it easy for new users to get the hang of it fast. This simplicity boosts productivity, big time.<\/li>\n<li><strong>Efficiency in Workflow<\/strong>: People love Front for making email work easier and faster. It&#8217;s great at sorting emails, saving time, and dealing with customer questions more efficiently.<\/li>\n<li><strong>Effective Collaboration<\/strong>: Front is a star at helping teams work together. With cool things like shared inboxes and email tasks, teams can work better together, especially when helping customers.<\/li>\n<\/ul>\n<ul class=\"points-faibles\">\n<li><strong>Limited in Specialized Use Cases<\/strong>: Some folks find Front a bit limited. If you&#8217;re trying to do something really unique with it, you might hit a wall with its flexibility or fancy features.<\/li>\n<li><strong>Complexity for Some Users<\/strong>While Front is easy for many, some find it a bit too much. If you&#8217;re not super techy or used to simpler email tools, it might take a bit to get used to.<\/li>\n<li><strong>Performance Issues (Slowness):<\/strong>A few people say Front can be slow in some parts. This can be a drag, especially if you need to work fast and respond quickly.<\/li>\n<\/ul>\n<p>In summary, Front App is a hit for its easy-to-use design, making emails a breeze, and awesome team features. But, it can be tricky for special tasks, a bit complex for some, and sometimes slow.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover FrontApp<\/span><br \/>\nDiscover the features of FrontApp with their demo video!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"More about FrontApp\" href=\"\/go\/frontapp\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">More about FrontApp<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"customer-support-at-frontapp\"><\/span>Customer support at FrontApp<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653863643891-1.png\" \/><\/p>\n<p>Front App&#8217;s helpdesk rocks! They&#8217;re there for you 24\/7, Monday through Friday, and super quick to respond. But, there&#8217;s a catch\u2014how you reach them depends on your plan. If you&#8217;re on the first two plans, it&#8217;s just email. Got the Enterprise plan? You can chat with them.<\/p>\n<p>Their help centre is packed and easy to navigate. It&#8217;s cool how the support changes as you get more used to the app. You get help starting out, then support for software updates, and finally tips on getting the most out of it.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653863645874-1.png\" \/><\/p>\n<p>The FrontApp user community is awesome. You can see it in <a href=\"https:\/\/help.front.com\/t\/63291q\/facebook-errors#k92vvt\" target=\"_blank\" rel=\"noopener\">their Q&#038;A sections under articles<\/a>. Lots of people help each other out with common problems. It&#8217;s really helpful.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653863647875-1.png\" \/><\/p>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Our opinion<\/span><\/p>\n<p>Another advantage of the FrontApp helpdesk is their presence on Youtube. Find various tips, such as how <a href=\"https:\/\/www.youtube.com\/watch?v=ZKdGRt4z0E8\" target=\"_blank\" rel=\"noopener\">to manage customer emails efficiently<\/a>, and access <a href=\"https:\/\/www.youtube.com\/watch?v=ZJrCDvij5V8\" target=\"_blank\" rel=\"noopener\">webinars<\/a> to improve your performance.<\/p>\n<\/div>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover FrontApp<\/span><br \/>\nDiscover the features of FrontApp with their demo video!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"More about FrontApp\" href=\"\/go\/frontapp\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">More about FrontApp<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"integrations-at-frontapp\"><\/span>Integrations at FrontApp<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653863707584-1.png\" \/><\/p>\n<p>One of FrontApp&#8217;s big pluses is its huge list of integrations. This lets you make the platform just right for you and fix your usual problems.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653863710385-1.png\" \/>With the Starter plan, you get basic integrations like Facebook, Jira, Trello, and Shopify. The Prime and Enterprise plans offer even more, like VOIP, automation tools (<a href=\"https:\/\/salesdorado.com\/en\/automation\/zapier-alternatives\/\" data-internallinksmanager029f6b8e52c=\"16\" title=\"Zapier competitor\">Zapier<\/a>, etc.), and CRM systems (<a href=\"https:\/\/salesdorado.com\/en\/crm\/salesforce-review\/\" data-internallinksmanager029f6b8e52c=\"177\" title=\"salesforce\">Salesforce<\/a>, etc.).<\/p>\n<p>Some key integrations include:<\/p>\n<ul>\n<li><strong>Channels<\/strong> (Facebook, Instagram, Gmail, Whatsapp): Instantly reply to messages by syncing them with FrontApp.<\/li>\n<li><strong>CRM<\/strong> (<a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/hubspot-crm-review\/\" data-internallinksmanager029f6b8e52c=\"127\" title=\"Hubspot Crm Reviews\">Hubspot<\/a>, Salesforce, <a href=\"https:\/\/salesdorado.com\/en\/crm\/pipedrive-review\/\" data-internallinksmanager029f6b8e52c=\"162\" title=\"Pipedrive\">Pipedrive<\/a>): Update your contacts and deals right from Front using your <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/\" data-internallinksmanager029f6b8e52c=\"173\" title=\"crm software\">CRM software<\/a>.<\/li>\n<li><strong>Project management software<\/strong> (Jira, Trello, Surfboard): Handle your projects without leaving your inbox.<\/li>\n<li><strong>Internal communication &#038; collaboration<\/strong> (Slack, Zoom): Start video meetings with your team directly from FrontApp.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"frontapp-%3c-%3e-gmail-gsuite\"><\/span>FrontApp &lt; &gt; Gmail \/ Gsuite<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/gmail-copie-1.jpg\" \/><\/p>\n<p>One of the most powerful integrations helps you handle emails faster and avoid repeats:<\/p>\n<ul>\n<li>Set up Gmail channels in Front for quick, two-way email syncing.<\/li>\n<li>Use special email addresses, like <span class=\"__cf_email__\" data-cfemail=\"8bf8eae7eef8cb\">[email&#160;protected]<\/span> or <span class=\"__cf_email__\" data-cfemail=\"6e1a0b0f032e\">[email&#160;protected]<\/span>, to make shared channels for your teams.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"frontapp-%3c-%3e-salesforce\"><\/span>FrontApp &lt; &gt; Salesforce<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/salesf1-copie-1.jpg\" \/>With Salesforce integration, your sales teams can work smarter: see and change Salesforce info right from Front.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/sales2-copie-1.jpg\" \/>Your sales data, like reports and forecasts, stay updated with automatic syncing.<\/p>\n<div class=\"blocTips danger-light\">\n<p><i class=\"fa fa-exclamation-triangle\"><\/i><span class=\"title is-5\">Heads up<\/span><\/p>\n<p>Remember: this is only available from the Prime plan ($49\/month per license).<\/p>\n<\/div>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover FrontApp<\/span><br \/>\nDiscover the features of FrontApp with their demo video!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"More about FrontApp\" href=\"\/go\/frontapp\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">More about FrontApp<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"frontapp-prices-and-plan-details\"><\/span>FrontApp: Prices and Plan Details<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653863642873-1.png\" \/>FrontApp doesn&#8217;t have a free trial or plan. But, you can watch a 30-minute demo to see what it can do.<\/p>\n<ul>\n<li><strong>Starter<\/strong> ($19\/month): Includes live chat, multi-channel communication (except phone), easy appointment scheduling, and basic integrations (like Facebook, Gmail, Trello, Dropbox).<\/li>\n<li><strong>Premium<\/strong> ($49\/month): Offers more integrations (CRM like Hubspot or Salesforce, Automation via Zapier) and basic reporting tools.<\/li>\n<li><strong>Enterprise<\/strong> ($99\/month): Gives you advanced reporting and a personal FrontApp manager for onboarding, team management, and more.<\/li>\n<\/ul>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover FrontApp<\/span><br \/>\nCheck out FrontApp&#8217;s features with their demo video!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"More about FrontApp\" href=\"\/go\/frontapp\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">More about FrontApp<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"alternatives-to-frontapp\"><\/span>Alternatives to FrontApp<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Front lets sales, support, and even operational teams like finance and logistics handle customer communications smoothly. But it&#8217;s not perfect for everyone. It&#8217;s great for some teamwork and mostly for asynchronous customer chats (not phone calls).<\/p>\n<p>Here&#8217;s a look at some alternatives to FrontApp.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1-zendesk\"><\/span><span class=\"ez-toc-section\" id=\"1-zendesk\"><\/span>#1 Zendesk<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653863821307-1.png\" \/>FrontApp is user-friendly and modern, easier to start with than Zendesk. But Zendesk is a top player with more features, like phone integration and advanced automation (like Answer Bot).<\/p>\n<p>Zendesk also has better customer support and a more solid help desk. People often feel safer using a tool from a well-known leader.<\/p>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">Going further<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/salesdorado.com\/en\/customer-retention\/notice-zendesk\/\" target=\"_blank\" rel=\"noopener\">Our thoughts on Zendesk: the top customer support software<\/a><\/li>\n<\/ul>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"2-missiveapp\"><\/span><span class=\"ez-toc-section\" id=\"2-missiveapp\"><\/span>#2 MissiveApp<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653863823759-1.png\" \/>MissiveApp focuses more on messaging than FrontApp. It&#8217;s better for businesses with lots of emails, thanks to many shortcuts and a smart layout.<\/p>\n<p>Plus, MissiveApp has a free plan for up to 3 users.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3-drag\"><\/span><span class=\"ez-toc-section\" id=\"3-drag\"><\/span>#3 Drag<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/05\/screely-1653863850736-1.png\" \/>Drag&#8217;s big thing is it works right in Gmail. Gmail becomes your help desk, CRM, task manager, and more.<\/p>\n<p>Drag makes customer service software easy: no switching interfaces, simple sorting, and no need to learn a new platform.<\/p>\n<p>And Drag is affordable. It&#8217;s free for individuals, and its $99\/month plan covers any team size.<\/p>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">Going further<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/customer-support-software\/\" target=\"_blank\" rel=\"noopener\">Top 10 Customer Support Software<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/customer-retention\/\" target=\"_blank\" rel=\"noopener\">Customer Retention: Complete Guide and Strategies<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/crm\/benefits-implementation-crm\/\" target=\"_blank\" rel=\"noopener\">Why use a CRM?<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover FrontApp<\/span><br \/>\nCheck out FrontApp&#8217;s features with their demo video!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"More about FrontApp\" href=\"\/go\/frontapp\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">More about FrontApp<\/a><\/div>\n<\/div>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"38158\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re a small team looking for top-notch, text-only customer support software, FrontApp is your [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":30860,"comment_status":"open","ping_status":"open","sticky":false,"template":"review-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[294,297,303],"tags":[313],"class_list":["post-38158","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-retention","category-customer-support-software","category-sales-strategy","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Review of FrontApp, The Trending Customer Support Suite | Salesdorado<\/title>\n<meta name=\"description\" content=\"FrontApp is easy to install and use, quickly winning over support teams. 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