{"id":38160,"date":"2022-04-27T12:30:57","date_gmt":"2022-04-27T12:30:57","guid":{"rendered":""},"modified":"2025-07-16T15:58:16","modified_gmt":"2025-07-16T15:58:16","slug":"help-scout-avis","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/","title":{"rendered":"Our Opinion On Help Scout: The Customer Support Software To Discover"},"content":{"rendered":"<p>Choosing the right customer support software is vital for your business, but it&#8217;s easy to get lost among the many different programs available on the market.<\/p>\n<p>Help Scout is the ideal platform for the uninitiated or for small structures, thanks to its ease of use. And the real plus point is its price\/performance ratio, which is hard to beat.<\/p>\n<p>But its many features are also perfectly suited to larger groups, thanks to a well-developed help desk, easy management of support tickets, high-quality reporting&#8230;<\/p>\n<p>Find out all you need to know about Help Scout in this article!<\/p>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Help Scout<\/span><\/p>\n<p>Take advantage of a free 2-week, no-obligation trial!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Discover Help Scout\" href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Help Scout<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Our comparison of customer support tools\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\" target=\"_blank\" rel=\"noopener\">Our comparison of customer support tools<\/a><\/div>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#my-opinion-of-help-scout-in-a-nutshell\" >My opinion of Help Scout in a nutshell<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#help-scout-detailed-features\" >Help Scout detailed features<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#managing-support-tickets\" >Managing support tickets<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#the-help-desk-at-help-scout\" >The Help Desk at Help Scout<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#live-chat-and-automatic-replies\" >Live chat and automatic replies<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#reporting-at-help-scout\" >Reporting at Help Scout<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#customer-reviews-of-help-scout\" >Customer reviews of Help Scout<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#customer-support-at-help-scout\" >Customer support at Help Scout<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#help-scout-integrations\" >Help Scout integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/#help-scout-rates\" >Help Scout rates<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"my-opinion-of-help-scout-in-a-nutshell\"><\/span>My opinion of Help Scout in a nutshell<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"overflow-x-scroll w-full\">\n<table class=\"table-auto w-full\">\n<thead class=\"bg-gold-500\">\n<tr class=\"text-sm\">\n<th class=\"p-2 border border-slate-600\">Perimeter<\/th>\n<th class=\"p-2 border border-slate-600\">Score<\/th>\n<th class=\"p-2 border border-slate-600\">My opinion<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"bg-white\">\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Overall rating<\/td>\n<td class=\"p-2 border border-slate-600\">4,7<\/td>\n<td class=\"p-2 border border-slate-600\">Help Scout is the super-fast-to-adopt, easy-to-use software. It offers an aggregation of all customer history in the interface, as well as a tool for collecting customer feedback (forms, pop-ups) to engage in conversation with your customers. And the 15-day free trial allows you to familiarize yourself with the tool!<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Functional scope<\/td>\n<td class=\"p-2 border border-slate-600\">4,6<\/td>\n<td class=\"p-2 border border-slate-600\">Most functions are available right from the standard plan. With the Company plan, you get an unlimited number of mailboxes and access to a dedicated account manager!<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Reporting<\/td>\n<td class=\"p-2 border border-slate-600\">4,8<\/td>\n<td class=\"p-2 border border-slate-600\">The reporting is precise and well-developed. You&#8217;ll have all the information you need about your chats, emails, customer satisfaction rates, etc., as well as reports on your most loyal customers and pre-recorded responses.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Accompaniment\/Support<\/td>\n<td class=\"p-2 border border-slate-600\">4,9<\/td>\n<td class=\"p-2 border border-slate-600\">Support is extensive, with a catalog of articles organized by category, webinars and training courses on customer support management. Our only regret is that the support agents can&#8217;t be reached by phone.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Integrations<\/td>\n<td class=\"p-2 border border-slate-600\">4,4<\/td>\n<td class=\"p-2 border border-slate-600\">Numerous integrations, including the most classic (Salesforce, WordPress, Mailchimp), but a catalog that&#8217;s perhaps a little less extensive than some of our competitors.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Value for money<\/td>\n<td class=\"p-2 border border-slate-600\">4,6<\/td>\n<td class=\"p-2 border border-slate-600\">Probably the best value on the market, with no plan costing more than $60\/month.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><strong>Benefits<\/strong><\/p>\n<ul class=\"points-forts\">\n<li>Ease of use and user experience. Customer support is excellent, available and responsive.<\/li>\n<li>One of the best value-for-money solutions. Plans range from $20 to $60 per month, while Zendesk, for example, offers plans from $49 to $99 per month.<\/li>\n<li>Particularly well-suited to small businesses, who can easily adapt the tool to their own needs for greater efficiency.<\/li>\n<\/ul>\n<p><strong>Disadvantages<\/strong><\/p>\n<ul class=\"points-faibles\">\n<li>The mobile application is clearly not as polished as its competitors.<\/li>\n<li>Quite a few integrations available (Salesforce in particular), but fewer overall than other platforms.<\/li>\n<li>An easy-to-use platform, but the downside is the lack of customization options.<\/li>\n<\/ul>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Help Scout<\/span><\/p>\n<p>Take advantage of a free 2-week, no-obligation trial!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Discover Help Scout\" href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Help Scout<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Our comparison of customer support tools\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\" rel=\"noopener\">Our comparison of customer support tools<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"help-scout-detailed-features\"><\/span>Help Scout: detailed features<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>At Help Scout, every feature has a purpose. And if customization is limited, it&#8217;s above all because the platform relies on its simplicity of access and use.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"managing-support-tickets\"><\/span>Managing support tickets<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8842\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2Fe0e11495-3f13-44a0-9d43-c5ccefdd1abf_2FHelp-Scout_conversation_4.18-1.png\" alt=\"\" width=\"1440\" height=\"843\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2Fe0e11495-3f13-44a0-9d43-c5ccefdd1abf_2FHelp-Scout_conversation_4.18-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2Fe0e11495-3f13-44a0-9d43-c5ccefdd1abf_2FHelp-Scout_conversation_4.18-1-300x176.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2Fe0e11495-3f13-44a0-9d43-c5ccefdd1abf_2FHelp-Scout_conversation_4.18-1-1024x599.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2Fe0e11495-3f13-44a0-9d43-c5ccefdd1abf_2FHelp-Scout_conversation_4.18-1-768x450.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>One of the first features of the Help Scout support center: shared inboxes. Each one contains e-mails, live chats and customer calls to which all agents have access.<\/p>\n<p>This system facilitates communication, and above all avoids duplication thanks to Help Scout&#8217;s &#8220;collision detector&#8221;: it indicates in real time who else is consulting or replying to a message.<\/p>\n<p>Several inbox availabilities:<\/p>\n<ul>\n<li><strong>Saved answers <\/strong>: you can use pre-recorded answers to get up to speed quickly.<\/li>\n<li><strong>Private notes <\/strong>: this lets you leave messages for other agents, asking for help or collaboration.<\/li>\n<li><strong>Tags <\/strong>: tags can be added to messages to facilitate reporting.<\/li>\n<\/ul>\n<p>The little extra: switching from the inbox to a one-to-one discussion with the customer is just a click away.<\/p>\n<p>The management system is complemented by Help Scout&#8217;s automated workflows. Developed with AI based on &#8220;if-then&#8221; logic, they perform repetitive tasks and save you time: creating grouped e-mails, assigning conversations to agents, etc.<\/p>\n<p>You can configure it to suit your needs: for example, as soon as a customer message contains the word &#8220;laptop&#8221;, the system directs it to your specialist for handling.<\/p>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><\/p>\n<p>The multi-channel approach to managing support tickets is a real asset. Read our guide to best practices in <a class=\"\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/\" target=\"_blank\" rel=\"noopener\">customer retention<\/a>.<\/p>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"the-help-desk-at-help-scout\"><\/span>The Help Desk at Help Scout<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8849\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635450270.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635450270.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635450270-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635450270-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635450270-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>Its main feature is a highly developed knowledge base designed to improve customer service. The articles are intended both for agents (advice on the relevant information to give) and customers (finding solutions on their own).<\/p>\n<p>According to Help Scout, this feature reduces agent-customer conversations by 20%.<\/p>\n<p>The database can be customized by any agent via the Help Scout message editor. Each company can create articles with customizable categories, related articles and keywords for search engine optimization (SEO).<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8850\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635501219.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635501219.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635501219-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635501219-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650635501219-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>Then embed your articles on any web page (including pop-over or sidebar locations). It&#8217;s also possible to make them accessible via Help Scout&#8217;s Beacon chatbot.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"live-chat-and-automatic-replies\"><\/span>Live chat and automatic replies<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8847\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634663045-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634663045-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634663045-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634663045-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634663045-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>The live chat option limits the volume of conversations your agents have to handle: your customers find an answer easily thanks to the Beacon tool.<\/p>\n<p>Beacon checks that the chat window only appears if an agent is available. The tool can be customized with Self service or Ask first, to guide customers in the right direction. It&#8217;s the essential tool for improving your customer support service.<\/p>\n<p>In addition, the in-app messaging option lets you send a message from any website, blog or application using a beacon, reducing your support requests.<\/p>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><\/p>\n<p>With a few extra lines of code, you can create your own customized answers, including reporting!<\/p>\n<\/div>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Help Scout<\/span><\/p>\n<p>Take advantage of a free 2-week, no-obligation trial!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Discover Help Scout\" href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Help Scout<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Our comparison of customer support tools\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\" target=\"_blank\" rel=\"noopener\">Our comparison of customer support tools<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"reporting-at-help-scout\"><\/span>Reporting at Help Scout<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8839\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_conversation-report-1.jpg\" alt=\"\" width=\"1440\" height=\"825\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_conversation-report-1.jpg 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_conversation-report-1-300x172.jpg 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_conversation-report-1-1024x587.jpg 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_conversation-report-1-768x440.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>It&#8217;s a well-known fact that the success of customer service software is measured by its performance data. With Help Scout reports, your customer service managers have all the information they need at their fingertips: chats, e-mails, phone calls, knowledge base documents and customer satisfaction rates.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8841\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_productivity-report-1.jpg\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_productivity-report-1.jpg 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_productivity-report-1-300x169.jpg 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_productivity-report-1-1024x576.jpg 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_productivity-report-1-768x432.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>In addition, other options are available for reports on the most loyal customers, workflows, recorded responses and so on.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8840\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_happiness-report-1.jpg\" alt=\"\" width=\"1440\" height=\"905\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_happiness-report-1.jpg 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_happiness-report-1-300x189.jpg 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_happiness-report-1-1024x644.jpg 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/expirable-direct-uploads_2F2a0c9c99-afef-4e59-a2d4-8de614a1661e_2FHelp-Scout_happiness-report-1-768x483.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<div class=\"blocTips primary-light\">\n<p><span class=\"title is-5\">My advice<\/span><\/p>\n<p>Export these data to spreadsheets, or use Fivetran integration to connect them to your business intelligence applications.<\/p>\n<\/div>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Help Scout<\/span><\/p>\n<p>Take advantage of a free 2-week, no-obligation trial!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Discover Help Scout\" href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Help Scout<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Our comparison of customer support tools\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\" target=\"_blank\" rel=\"noopener\">Our comparison of customer support tools<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"customer-reviews-of-help-scout\"><\/span>Customer reviews of Help Scout<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Overall, customers really appreciate the software&#8217;s ease of use and well-designed interface. For those looking for advanced features and the ability to customize the platform further, opinions are more mixed, but still good.<\/p>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">Going further<\/span><\/p>\n<p>Read our article on <a class=\"\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/get-good-customer-reviews\/\" target=\"_blank\" rel=\"noopener\">How to get more good customer reviews (and why<\/a>)?<\/p>\n<\/div>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Help Scout<\/span><\/p>\n<p>Take advantage of a free 2-week, no-obligation trial!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Discover Help Scout\" href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Help Scout<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Our comparison of customer support tools\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\" target=\"_blank\" rel=\"noopener\">Our comparison of customer support tools<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"customer-support-at-help-scout\"><\/span>Customer support at Help Scout<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Customer support is available with all Help Scout plans. Their agents are available by email and chat 6 days a week, but there is no telephone support.<\/p>\n<div class=\"blocTips danger-light\">\n<p><i class=\"fa fa-exclamation-triangle\"><\/i><span class=\"title is-5\">Something to keep in mind<\/span><\/p>\n<p>Like the rest of the tool, support is not available in French. An important point when making your choice.<\/p>\n<\/div>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8848\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634711199-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634711199-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634711199-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634711199-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634711199-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>The support also provides access to online resources:<\/p>\n<ul>\n<li><strong>Knowledge base <\/strong>: you can find articles in 8 different categories: getting started, account management, mobile applications and integrations, etc.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8852\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634714475-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634714475-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634714475-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634714475-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634714475-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<ul>\n<li><strong>Guides <\/strong>: discover detailed information on customer acquisition, support and retention.<\/li>\n<li><strong>HelpU <\/strong>: you can attend live events, subscribe to &#8220;The Supportive&#8221; monthly video series and read articles written by customer service experts in &#8220;Humans of Support&#8221;.<\/li>\n<li><strong>Newsletters <\/strong>: there are newsletters on customer support, growth and culture, product updates and more. You can choose the frequency (twice a week, weekly or monthly).<\/li>\n<li><strong>Webinars <\/strong>: you can access live webinars and find archived ones on a variety of topics: customer experience, helpdesk use, brand image, etc.<\/li>\n<\/ul>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><\/p>\n<p>Help Scout&#8217;s real plus is its customer-centric approach. Customers are more than just trouble ticket numbers, ensuring quality customer service every step of the way.<\/p>\n<\/div>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Help Scout<\/span><\/p>\n<p>Take advantage of a free 2-week, no-obligation trial!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Discover Help Scout\" href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Help Scout<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Our comparison of customer support tools\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\" target=\"_blank\" rel=\"noopener\">Our comparison of customer support tools<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"help-scout-integrations\"><\/span>Help Scout integrations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8845\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634592803-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634592803-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634592803-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634592803-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634592803-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>Help Scout offers over 75 integrations in 7 categories: analytics, communications, CRM software, e-commerce, marketing, support and utilities. Here you&#8217;ll find all the essentials, including Slack, WordPress and Mailchimp.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8846\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634595616-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634595616-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634595616-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634595616-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634595616-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>With the Plus plan, you also get HubSpot, Salesforce and Jira :<\/p>\n<ul>\n<li>With Hubspot and Salesforce, you can directly transfer your customer history data and related information.<\/li>\n<\/ul>\n<ul>\n<li>You can also create Jira incident tickets directly on Help Scout and synchronize the 2 applications in real time as they are resolved.<\/li>\n<\/ul>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">My advice<\/span><\/p>\n<p>Can&#8217;t find the right fit? Use Zapier to connect Help Scout to other software, or access the Help Scout API and create your own applications!<\/p>\n<\/div>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Help Scout<\/span><\/p>\n<p>Take advantage of a free 2-week, no-obligation trial!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Discover Help Scout\" href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Help Scout<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Our comparison of customer support tools\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\" target=\"_blank\" rel=\"noopener\">Our comparison of customer support tools<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"help-scout-rates\"><\/span>Help Scout rates<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8851\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634553116-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634553116-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634553116-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634553116-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634553116-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<ul>\n<li><strong>Standard <\/strong>: $20\/month\/user &#8211; This plan already gives you access to the essentials: live chat, Beacon, automation, API, help desk, and the option of 2 mailboxes. Limited to 25 users.<\/li>\n<li><strong>Plus<\/strong>: $35\/month\/user &#8211; Allows up to 5 email addresses, creation of teams, and access to advanced integrations (Salesforce, Hubspot, Jira, etc.). No user limit.<\/li>\n<li><strong>Company<\/strong>: $60\/month\/user &#8211; Company plans are dedicated to teams with more than 25 employees. They provide additional security guarantees, SLAs, an unlimited number of mailboxes and a dedicated account manager.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8844\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634555504-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634555504-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634555504-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634555504-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/screely-1650634555504-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">Going further<\/span><\/p>\n<ul>\n<li><a class=\"entry-title-link\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\" target=\"_blank\" rel=\"bookmark noopener\">Top 10 customer support software<\/a><\/li>\n<li><a class=\"entry-title-link\" href=\"https:\/\/salesdorado.com\/en\/crm\/benefits-implementation-crm\/\" target=\"_blank\" rel=\"bookmark noopener\">Why use a CRM? The 9 main advantages of implementing a CRM system<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/crm\/\" target=\"_blank\" rel=\"noopener\">CRM &#8211; The complete guide<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/automation\/sales-automation-tools\/\" target=\"_blank\" rel=\"noopener\">Sales automation &#8211; 30 tools to automate your sales prospecting<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"blocTips info-light\">\n<p><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Help Scout<\/span><\/p>\n<p>Take advantage of a free 2-week, no-obligation trial!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Discover Help Scout\" href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Help Scout<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Our comparison of customer support tools\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\">Our comparison of customer support tools<\/a><\/div>\n<\/div>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"38160\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Choosing the right customer support software is vital for your business, but it&#8217;s easy to [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":29714,"comment_status":"open","ping_status":"open","sticky":false,"template":"review-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[294,297,303],"tags":[313],"class_list":["post-38160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-retention","category-customer-support-software","category-sales-strategy","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Scout - Full 2026 | Customer reviews, Integrations, Pricing, ...<\/title>\n<meta name=\"description\" content=\"Pricing, features, customer reviews, integrations: our full review of Help Scout, one of the most comprehensive customer support software packages.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Scout - Full 2026 | Customer reviews, Integrations, Pricing, ...\" \/>\n<meta property=\"og:description\" content=\"Pricing, features, customer reviews, integrations: our full review of Help Scout, one of the most comprehensive customer support software packages.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/help-scout-avis\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesdorado\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-27T12:30:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-16T15:58:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/04\/imgune.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"809\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Axel Lavergne\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Axel Lavergne\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Help Scout - 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