{"id":38163,"date":"2022-05-31T12:30:56","date_gmt":"2022-05-31T12:30:56","guid":{"rendered":""},"modified":"2025-07-16T15:14:38","modified_gmt":"2025-07-16T15:14:38","slug":"liveagent-avis","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/","title":{"rendered":"Our Review Of LiveAgent, The Customer Support Software Built On Live Chat"},"content":{"rendered":"<p>Good customer management software is an essential part of your <a href=\"https:\/\/salesdorado.com\/en\/sales-strategy\/\">sales strategy<\/a>: it&#8217;s a guarantee of long-term customer loyalty, and we don&#8217;t have to remind you that it&#8217;s generally much cheaper to keep a customer than to acquire new ones.<\/p>\n<p>In this vast market of customer support software, you&#8217;ll find the market leader Zendesk, numerous tools implemented by <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/\">CRM software<\/a> such as Hubspot or Salesforce, and other interesting solutions such as <a href=\"https:\/\/salesdorado.com\/en\/crm\/freshdesk-avis\/\">Freshdesk<\/a> or <a href=\"https:\/\/salesdorado.com\/en\/customer-retention\/help-scout-avis\/\">Helpscout<\/a>&#8211; in short, there&#8217;s no shortage of choice.<\/p>\n<p>But Live Agent has carved out a place for itself in this market by offering chat-only customer service management. It offers an easy-to-use support ticket management system for your agents, but with all the features of advanced CRM software. And all at an affordable price.<\/p>\n<p>Read our review of Live Agent and its features in this article!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_55 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#my-opinion-of-live-agent-in-a-nutshell\" title=\"My opinion of Live Agent in a nutshell\">My opinion of Live Agent in a nutshell<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#live-agent-functional-scope\" title=\"Live Agent  Functional scope\">Live Agent  Functional scope<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#1-managing-tickets-on-live-agent-simple-efficient\" title=\"1. Managing tickets on Live Agent simple &amp; efficient\">1. Managing tickets on Live Agent simple &amp; efficient<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#2-live-chat-the-heart-of-live-agent%e2%80%99s-value-proposition\" title=\"2. Live chat the heart of Live Agent&#8217;s value proposition\">2. Live chat the heart of Live Agent&#8217;s value proposition<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#3-managing-a-call-center-on-live-agent\" title=\"3. Managing a call center on Live Agent\">3. Managing a call center on Live Agent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#4-user-experience-and-accessibility-live-agent%e2%80%99s-strong-points\" title=\"4. User experience and accessibility Live Agent&#8217;s strong points\">4. User experience and accessibility Live Agent&#8217;s strong points<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#reporting-on-live-agent\" title=\"Reporting on Live Agent\">Reporting on Live Agent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#live-agent-what-our-customers-say\" title=\"Live Agent What our customers say\">Live Agent What our customers say<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#customer-support-at-live-agent-a-do-it-yourself-culture\" title=\"Customer support at Live Agent a Do It Yourself culture\">Customer support at Live Agent a Do It Yourself culture<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#live-agent-integrations-our-opinion\" title=\"Live Agent integrations our opinion\">Live Agent integrations our opinion<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#managing-social-networks\" title=\"Managing social networks\">Managing social networks<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#live-agent%e2%80%99s-impressive-range-of-integrations\" title=\"Live Agent&#8217;s impressive range of integrations\">Live Agent&#8217;s impressive range of integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#live-agent-mobile-applications-%e2%80%93-a-good-idea-poorly-executed\" title=\"Live Agent mobile applications &#8211; A good idea, poorly executed\">Live Agent mobile applications &#8211; A good idea, poorly executed<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/#live-agent-rates-a-flexible-offer\" title=\"Live Agent rates a flexible offer\">Live Agent rates a flexible offer<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"my-opinion-of-live-agent-in-a-nutshell\"><\/span>My opinion of Live Agent in a nutshell<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"overflow-x-scroll w-full\">\n<table class=\"table-auto w-full\">\n<thead class=\"bg-gold-500\">\n<tr class=\"text-sm\">\n<th class=\"p-2 border border-slate-600\">Perimeter<\/th>\n<th class=\"p-2 border border-slate-600\">Score<\/th>\n<th class=\"p-2 border border-slate-600\">My opinion<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"bg-white\">\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Overall rating<\/td>\n<td class=\"p-2 border border-slate-600\">4,6<\/td>\n<td class=\"p-2 border border-slate-600\">Live Agent is a very good customer support software. Ideal for all companies looking for an extended functional scope, but concerned about software accessibility for their teams.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Ease of use<\/td>\n<td class=\"p-2 border border-slate-600\">4,6<\/td>\n<td class=\"p-2 border border-slate-600\">The solution&#8217;s real strength: ease of use, thanks to a simple, uncluttered design and intuitive visual organization.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Easy to set up<\/td>\n<td class=\"p-2 border border-slate-600\">4,5<\/td>\n<td class=\"p-2 border border-slate-600\">As easy to use as it is to set up. Your teams will have no trouble getting to grips with the tool, which can also be customized to suit their needs.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Customer service<\/td>\n<td class=\"p-2 border border-slate-600\">4,3<\/td>\n<td class=\"p-2 border border-slate-600\">An extensive help center, with answers to almost all your questions. Customer support is responsive, but it&#8217;s best to rely on your own personal research.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Functional depth<\/td>\n<td class=\"p-2 border border-slate-600\">4,8<\/td>\n<td class=\"p-2 border border-slate-600\">Advanced functionalities, accessible from the least expensive plans.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Integrations<\/td>\n<td class=\"p-2 border border-slate-600\">4,7<\/td>\n<td class=\"p-2 border border-slate-600\">Another advantage of the solution: with Zapier integration, nearly 3,000 integrations are available. We especially appreciate those available through social networks (Instagram, Facebook).<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Value for money<\/td>\n<td class=\"p-2 border border-slate-600\">4,7<\/td>\n<td class=\"p-2 border border-slate-600\">Affordable prices for the features on offer. Live Agent is less expensive than its equivalents on the market.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><strong>Benefits<\/strong><\/p>\n<ul class=\"points-forts\">\n<li>A much lighter solution than the market heavyweights (Zendesk, Freshdesk) without compromising the quality of customer service it delivers.<\/li>\n<li>Many very successful integrations with the most popular CRM software for small structures (Pipedrive, Shopify, Slack) and for larger ones (Salesforce, Magento).<\/li>\n<li>Soft prices that match our positioning. For \u20ac15\/month you can already benefit from a complete and highly efficient ticketing software package.<\/li>\n<\/ul>\n<p><strong>Disadvantages<\/strong><\/p>\n<ul class=\"points-faibles\">\n<li>Few automation features to manage automatic responses compared with the competition.<\/li>\n<li>Customer support is a bit low-cost: it&#8217;s always very responsive, but not necessarily relevant. On paper, it&#8217;s available in French, but in practice it&#8217;s best not to count on it.<\/li>\n<\/ul>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover Live Agent<\/span><br \/>\nDiscover this affordable solution with a host of integrations!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Learn more about Live Agent\" href=\"\/go\/liveagent\" target=\"_blank\" rel=\"noopener noreferrersponsored\">Learn more about Live Agent<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"live-agent-functional-scope\"><\/span>Live Agent : Functional scope<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1-managing-tickets-on-live-agent-simple-efficient\"><\/span>1. Managing tickets on Live Agent: simple &amp; efficient<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9051\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Tickets-1.png\" alt=\"\" width=\"1440\" height=\"1049\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Tickets-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Tickets-1-300x219.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Tickets-1-1024x746.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Tickets-1-768x559.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>Live Agent offers an easy-to-use support ticket management system for agents: they can respond to customer queries from a single interface. All tickets are grouped together in a common inbox.<\/p>\n<p>Several tools make the platform particularly effective:<\/p>\n<ul>\n<li>The automatic routing feature ensures that no ticket is missed.<\/li>\n<li>Your agents can also set limits (number of tickets or calls) to ensure the best possible management.<\/li>\n<li>Tickets can be assigned to a specific agent according to his or her skills, and can even be shared between several agents if appropriate.<\/li>\n<li>Your agents receive reminders once the ticket has been received and allocated.<\/li>\n<li>You can also export tickets, merge them and generate GIFs in customer chat.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2-live-chat-the-heart-of-live-agent%e2%80%99s-value-proposition\"><\/span>2. Live chat: the heart of Live Agent&#8217;s value proposition<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9038\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/3.-LiveAgent-Fully-Customizable-Chat.png\" alt=\"\" width=\"1440\" height=\"814\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/3.-LiveAgent-Fully-Customizable-Chat.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/3.-LiveAgent-Fully-Customizable-Chat-300x170.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/3.-LiveAgent-Fully-Customizable-Chat-1024x579.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/3.-LiveAgent-Fully-Customizable-Chat-768x434.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>This is Live Agent&#8217;s strong point. Live chat is super easy to use for everyone:<\/p>\n<ul>\n<li>On the customer side, the task is made easier with predefined messages based on the most popular requests, and a file-sharing function.<\/li>\n<li>On the agent side, the ability to take notes in chat facilitates problem management.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9050\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Spport-team-view-1.png\" alt=\"\" width=\"1440\" height=\"1045\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Spport-team-view-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Spport-team-view-1-300x218.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Spport-team-view-1-1024x743.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Spport-team-view-1-768x557.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>In terms of personalization, Live Agent offers 4 starting styles, but you can also modify message colors, borders, chat status, etc.<\/p>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">What we think<\/span><\/p>\n<p>The real plus: you can configure the chat so that requests are sent directly to the agent best qualified to answer them.<\/p>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"3-managing-a-call-center-on-live-agent\"><\/span>3. Managing a call center on Live Agent<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9039\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/4.-Live-Agent-Call-History-1.png\" alt=\"\" width=\"1440\" height=\"914\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/4.-Live-Agent-Call-History-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/4.-Live-Agent-Call-History-1-300x190.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/4.-Live-Agent-Call-History-1-1024x650.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/4.-Live-Agent-Call-History-1-768x487.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>Live Agent&#8217;s call center is easy to set up and use. After creating an account, simply connect your devices or other equipment, add phone numbers and place the icon on your website.<\/p>\n<p>The call center offers inbound and outbound call functions and an interactive voice messaging system. But you can also manage your internal business via the call center: call transfer, routing, call recording function&#8230;<\/p>\n<p>You can set up a specific phone number for Live Agent. When a customer calls, your agents receive it directly on their computer.<\/p>\n<div class=\"blocTips primary-light\">\n<p><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">Salesdorado&#8217;s opinion<\/span><\/p>\n<p>Another advantage is that you can chat with customers and talk to them on the phone at the same time!<\/p>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"4-user-experience-and-accessibility-live-agent%e2%80%99s-strong-points\"><\/span>4. User experience and accessibility: Live Agent&#8217;s strong points<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9041\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Customer-view-1.png\" alt=\"\" width=\"1440\" height=\"1045\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Customer-view-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Customer-view-1-300x218.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Customer-view-1-1024x743.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/Customer-view-1-768x557.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>Live Agent&#8217;s user interface is modern, attractively designed and easy to access. The real highlight is the task tabs, which make it easier to manage windows. But reporting is just as powerful for tracking your progress and building up your knowledge base.<\/p>\n<p>And you can even manage your calls and videos. By integrating your chat or visio software, you can make calls directly from the Live Agent platform. In particular, you manage the posting of your availabilities on the site.<\/p>\n<p>Live chat features are truly advanced. Live Agent even provides a code to track the country, time and IP address of your callers.<\/p>\n<div class=\"blocTips primary-light\">\n<p><span class=\"title is-5\">What we think<\/span><\/p>\n<p>Where Live Agent really shines is in combining complex functionality with simplified navigation. Everything is clearly displayed in the side menu to help your team make the most of the software.<\/p>\n<\/div>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover Live Agent<\/span><br \/>\nLive Agent offers an easy-to-use interface with advanced features!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Learn more about Live Agent\" href=\"\/go\/liveagent\" target=\"_blank\" rel=\"noopener noreferrersponsored\">Learn more about Live Agent<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"reporting-on-live-agent\"><\/span>Reporting on Live Agent<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9040\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/5.-LiveAgent-Agents-Rankings-1.png\" alt=\"\" width=\"1440\" height=\"830\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/5.-LiveAgent-Agents-Rankings-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/5.-LiveAgent-Agents-Rankings-1-300x173.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/5.-LiveAgent-Agents-Rankings-1-1024x590.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/5.-LiveAgent-Agents-Rankings-1-768x443.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>Live Agent offers advanced reporting with several different functions:<\/p>\n<ul>\n<li><strong>Analytical overview <\/strong>: view usage statistics and customer satisfaction.<\/li>\n<li><strong>Performance reports <\/strong>: to evaluate the time spent on the platform by agents, their speed and their appreciation by customers.<\/li>\n<li><strong>Reports by category <\/strong>: by channel, by label, by department.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9052\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/xxx.jpeg\" alt=\"\" width=\"1440\" height=\"887\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/xxx.jpeg 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/xxx-300x185.jpeg 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/xxx-1024x631.jpeg 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/xxx-768x473.jpeg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>From the reporting data, you can create an in-house game to generate healthy competition between your agents. For example, you can award badges based on performance over the last 7 days, or create agent ranking tables based on actions carried out, etc.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover Live Agent<\/span><br \/>\nDiscover Live Agent reporting!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Learn more about Live Agent\" href=\"\/go\/liveagent\" target=\"_blank\" rel=\"noopener noreferrersponsored\">Learn more about Live Agent<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"live-agent-what-our-customers-say\"><\/span>Live Agent: What our customers say<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Overall, customers are satisfied with Live Agent&#8217;s service. They praise its ease of use, efficient ticket management and comprehensive help center. A recurring negative point: the unsuitability of the mobile app.<\/p>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">Going further<\/span><\/p>\n<p>Read our article on <a class=\"\" href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/get-good-customer-reviews\/\">How to get more good customer reviews (and why<\/a>)?<\/p>\n<\/div>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover Live Agent<\/span><br \/>\nDiscover LiveAgent&#8217;s features for yourself.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Learn more about Live Agent\" href=\"\/go\/liveagent\" target=\"_blank\" rel=\"noopener noreferrersponsored\">Learn more about Live Agent<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"customer-support-at-live-agent-a-do-it-yourself-culture\"><\/span>Customer support at Live Agent: a Do It Yourself culture<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9048\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318870693-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318870693-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318870693-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318870693-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318870693-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>The big advantage of Live Agent is that the help center is accessible in French &#8211; even if it takes a little effort to find it.<\/p>\n<p>Support is super comprehensive, providing all the customer assistance you need, and more: telephone and e-mail support, an FAQ page, video tutorials, user forums, integration guides, a knowledge base, a performance status page&#8230;<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9049\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318872847-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318872847-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318872847-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318872847-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318872847-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Quite simply, there&#8217;s virtually no chance that your question or problem won&#8217;t be solved using Live Agent.<\/p>\n<p>Support is available by email, live chat, and phone 24\/24 &#8211; but users often mention that although it&#8217;s very accessible, it&#8217;s rather imprecise in its answers. In the end, it&#8217;s best to look for yourself among the wide range of resources available.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover Live Agent<\/span><br \/>\nDiscover Live Agent&#8217;s resources!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Learn more about Live Agent\" href=\"\/go\/liveagent\" target=\"_blank\" rel=\"noopener noreferrersponsored\">Learn more about Live Agent<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"live-agent-integrations-our-opinion\"><\/span>Live Agent integrations: our opinion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"managing-social-networks\"><\/span>Managing social networks<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Live Agent integrates the most popular social networks to improve your agents&#8217; productivity:<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.facebook.com\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>:<\/strong> Agents can monitor multiple pages at the same time, and comments are automatically converted into support tickets and added to their dashboards.<\/li>\n<li><strong>Messenger:<\/strong> Private messages are transferred to the Live Agent dashboard in the same way. Your agents can access them more easily and respond with attachments or GIFs.<\/li>\n<li><strong><a href=\"https:\/\/twitter.com\/\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.instagram.com\/\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>:<\/strong> You can monitor mentions of your brand in real time. Same system as for Facebook: one mention, one automatically generated support ticket.<\/li>\n<li><strong><a href=\"https:\/\/www.viber.com\/fr\/\" target=\"_blank\" rel=\"noopener\">Viber<\/a>:<\/strong> Your agents can generate messages for up to 300 recipients at the same time.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"live-agent%e2%80%99s-impressive-range-of-integrations\"><\/span>Live Agent&#8217;s impressive range of integrations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9045\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318802303-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318802303-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318802303-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318802303-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318802303-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>The platform has 133 native integrations, but with <a href=\"https:\/\/zapier.com\/\" target=\"_blank\" rel=\"noopener\">Zapier<\/a>, the number rises to over 3,000 available applications.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9046\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318804581-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318804581-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318804581-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318804581-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318804581-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Some examples of integration:<\/p>\n<ul>\n<li>With <a href=\"https:\/\/slack.com\/intl\/fr-fr\" target=\"_blank\" rel=\"noopener\">Slack<\/a>, you keep track of your professional message boards.<\/li>\n<li>Use <a href=\"https:\/\/chargedesk.com\/\" target=\"_blank\" rel=\"noopener\">ChargeDesk<\/a> or <a href=\"https:\/\/stripe.com\/fr\" target=\"_blank\" rel=\"noopener\">Stripe<\/a> to manage your invoicing.<\/li>\n<li>Automate your SMS with <a href=\"https:\/\/www.clicksend.com\/fr\/\" target=\"_blank\" rel=\"noopener\">ClickSend<\/a>.<\/li>\n<li>Add a live chat widget with <a href=\"https:\/\/wordpress.com\/fr\" target=\"_blank\" rel=\"noopener\">WordPress<\/a> integration.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9047\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318807040-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318807040-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318807040-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318807040-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318807040-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"live-agent-mobile-applications-%e2%80%93-a-good-idea-poorly-executed\"><\/span>Live Agent mobile applications &#8211; A good idea, poorly executed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In addition to the website, Live Agent has developed a mobile application. It makes it even easier to respond to support tickets from a smartphone or tablet. Agents can communicate with customers via chat or email.<\/p>\n<p>The idea was good, but the execution leaves much to be desired. The majority of customers &#8211; for <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.qualityunit.liveagent&amp;hl=en_US&amp;gl=US&amp;showAllReviews=true\">Android<\/a> and <a href=\"https:\/\/apps.apple.com\/us\/app\/liveagent\/id661142245\">iOS<\/a> alike &#8211; are not very satisfied with the service. The app is not adapted to the latest smartphone models and is not updated enough to avoid regular bugs.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover Live Agent<\/span><br \/>\nDiscover the Live Agent mobile application!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Learn more about Live Agent\" href=\"\/go\/liveagent\" target=\"_blank\" rel=\"noopener noreferrersponsored\">Learn more about Live Agent<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"live-agent-rates-a-flexible-offer\"><\/span>Live Agent rates: a flexible offer<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9043\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318797395-1.png\" alt=\"\" width=\"1440\" height=\"737\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318797395-1.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318797395-1-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318797395-1-1024x524.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/screely-1653318797395-1-768x393.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/> Live Agent offers 4 different plans to suit your needs:<\/p>\n<ul>\n<li><strong>Free <\/strong>: A free plan with no time limit. You can synchronize 1 phone number, 1 email address and have 1 chat window available. Access to basic reporting, customer forum and 7-day support ticket history.<\/li>\n<\/ul>\n<ul>\n<li><strong>Ticket<\/strong> ($15\/month): No limit to the number of synchronized email addresses, and access to your entire ticket history. More advanced reporting and access to integrations.<\/li>\n<\/ul>\n<ul>\n<li><strong>Ticket+Chat<\/strong> ($29\/month): In addition to the ticket plan, you benefit from unlimited chat windows, satisfaction questionnaires and a customer feedback management service.<\/li>\n<\/ul>\n<ul>\n<li><strong>All inclusive<\/strong> ($49\/month): All the content of the previous plans, with access to the help center by phone, video calling capabilities and automatic forwarding of incoming calls.<\/li>\n<\/ul>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">Going further<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/software-support-client\/\" target=\"_blank\" rel=\"noopener\">Top 10 customer support software<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/customer-retention\/outils-de-fidelisation-client\/\">Top 10 customer loyalty tools for 2022<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/customer-retention\/\">Customer retention<\/a>: Complete guide and strategies<\/li>\n<\/ul>\n<\/div>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Discover Live Agent<\/span><br \/>\nDiscover Live Agent&#8217;s features!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Learn more about Live Agent\" href=\"\/go\/liveagent\" target=\"_blank\" rel=\"noopener noreferrersponsored\">Learn more about Live Agent<\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"38163\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Good customer management software is an essential part of your sales strategy: it&#8217;s a guarantee [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":30600,"comment_status":"open","ping_status":"open","sticky":false,"template":"review-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[294,297,303],"tags":[313],"class_list":["post-38163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-retention","category-customer-support-software","category-sales-strategy","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LiveAgent - Full test 2026 | Customer reviews, Integrations, Pricing<\/title>\n<meta name=\"description\" content=\"Looking for all-in-one customer support software at an affordable price? Reviews, prices and features - we tell you all about Live Agent.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LiveAgent - Full test 2026 | Customer reviews, Integrations, Pricing\" \/>\n<meta property=\"og:description\" content=\"Looking for all-in-one customer support software at an affordable price? Reviews, prices and features - we tell you all about Live Agent.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/liveagent-avis\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesdorado\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-31T12:30:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-16T15:14:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/05\/imgune.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1436\" \/>\n\t<meta property=\"og:image:height\" content=\"810\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Axel Lavergne\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Axel Lavergne\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"LiveAgent - Full test 2026 | Customer reviews, Integrations, Pricing","description":"Looking for all-in-one customer support software at an affordable price? 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