{"id":38276,"date":"2022-06-06T12:30:09","date_gmt":"2022-06-06T12:30:09","guid":{"rendered":""},"modified":"2024-12-20T15:14:32","modified_gmt":"2024-12-20T15:14:32","slug":"customer-support-software","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/","title":{"rendered":"Top 10 Customer Support Software"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_55 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#6-questions-to-help-you-choose-the-right-software\" title=\"6 questions to help you choose the right software\">6 questions to help you choose the right software<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#1-what-kind-of-support-do-your-customers-expect\" title=\"#1 What kind of support do your customers expect?\">#1 What kind of support do your customers expect?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#2-which-channels-do-you-want-to-use\" title=\"#2 Which channels do you want to use?\">#2 Which channels do you want to use?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#3-how-do-you-organize-your-response-to-a-customer-question\" title=\"#3 How do you organize your response to a customer question?\">#3 How do you organize your response to a customer question?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#4-what-do-you-want-to-automate-and-how\" title=\"#4 What do you want to automate, and how?\">#4 What do you want to automate, and how?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#5-how-can-you-help-your-customers-find-the-answer-themselves\" title=\"#5 How can you help your customers find the answer themselves?\">#5 How can you help your customers find the answer themselves?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#6-how-will-you-integrate-the-software-into-your-data-ecosystem\" title=\"#6 How will you integrate the software into your data ecosystem?\">#6 How will you integrate the software into your data ecosystem?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#1-salesforce-service-cloud-salesforce%e2%80%99s-customer-support-tool\" title=\"#1 Salesforce Service Cloud Salesforce&#8217;s customer support tool\">#1 Salesforce Service Cloud Salesforce&#8217;s customer support tool<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#2-zendesk-the-established-leader-in-customer-service-software\" title=\"#2 Zendesk The established leader in customer service software\">#2 Zendesk The established leader in customer service software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#3-freshdesk-customer-support-software-with-a-good-mobile-version\" title=\"#3 Freshdesk Customer support software with a good mobile version\">#3 Freshdesk Customer support software with a good mobile version<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#4-liveagent-the-leader-in-live-chat-support\" title=\"#4 LiveAgent  The leader in live chat support\">#4 LiveAgent  The leader in live chat support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#5-hubspot-service-hub-the-free-customer-support-software-from-the-hubspot-suite\" title=\"#5 Hubspot Service Hub The free customer support software from the Hubspot suite\">#5 Hubspot Service Hub The free customer support software from the Hubspot suite<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#6-frontapp-if-you-manage-customer-support-by-email-only\" title=\"#6 FrontApp If you manage customer support by email only\">#6 FrontApp If you manage customer support by email only<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#7-helpspot-a-great-customer-service-solution-with-a-free-version\" title=\"#7 Helpspot A great customer service solution with a free version\">#7 Helpspot A great customer service solution with a free version<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#8-help-scout-software-for-the-largest-customer-support-teams\" title=\"#8 Help Scout Software for the largest customer support teams\">#8 Help Scout Software for the largest customer support teams<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#9-intercom-all-in-one-customer-communications-software\" title=\"#9 Intercom All-in-one customer communications software\">#9 Intercom All-in-one customer communications software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#10-happy-fox-a-comprehensive-helpdesk\" title=\"#10 Happy Fox A comprehensive helpdesk\">#10 Happy Fox A comprehensive helpdesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#11-kustomer-the-omni-channel-customer-support-tool\" title=\"#11 Kustomer The omni-channel customer support tool\">#11 Kustomer The omni-channel customer support tool<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#12-social-sprout-if-you-manage-customer-support-on-social-networks-only\" title=\"#12 Social Sprout If you manage customer support on social networks only\">#12 Social Sprout If you manage customer support on social networks only<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#13-aircall-if-you-manage-customer-support-by-phone-only\" title=\"#13 Aircall If you manage customer support by phone only\">#13 Aircall If you manage customer support by phone only<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-support-software\/#14-helpdocs-software-for-creating-a-knowledge-base\" title=\"#14 HelpDocs Software for creating a knowledge base\">#14 HelpDocs Software for creating a knowledge base<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"6-questions-to-help-you-choose-the-right-software\"><\/span>6 questions to help you choose the right software<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>All support software includes ticket management, collaboration and customer communication functions. But in detail, here are a few pointers to help you identify the 2 or 3 software packages that best match your existing processes.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1-what-kind-of-support-do-your-customers-expect\"><\/span>#1 What kind of support do your customers expect?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Do your customers need advice and best practices, or highly technical, precise and concrete support? Can they find the answer on their own, or do they need to interact with a support agent?<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2-which-channels-do-you-want-to-use\"><\/span>#2 Which channels do you want to use?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Live chat lends itself well to micro-quests that can be solved in a few quick exchanges. Email or the ticketing portal are more suitable for more complex requests. Telephony is also an option, and only certain software packages can really manage it. Are social networks an important source of customer communication? Is Whatsapp the right channel for your customers?<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3-how-do-you-organize-your-response-to-a-customer-question\"><\/span>#3 How do you organize your response to a customer question?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Automated distribution ensures that incoming requests are always routed to the right department. It also ensures that all requests are answered. If you need complex rules (expertise, languages, etc.), turn to established solutions such as Zendesk or Salesforce Service.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4-what-do-you-want-to-automate-and-how\"><\/span>#4 What do you want to automate, and how?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Beware of gimmicky automation, but suggesting articles or answers, whether on the agent or customer side, is a real performance lever.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5-how-can-you-help-your-customers-find-the-answer-themselves\"><\/span>#5 How can you help your customers find the answer themselves?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Calling support is often a waste of time, as customers are looking for speed. Focus on FAQs, forums and chatbots. Having a knowledge base with all processes explained can save you a lot of time.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6-how-will-you-integrate-the-software-into-your-data-ecosystem\"><\/span>#6 How will you integrate the software into your data ecosystem?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Make sure that the system you choose has active integrations with the tools you like to use on a daily basis, especially those related to <a href=\"https:\/\/salesdorado.com\/en\/crm\/customer-database\/\">customer data<\/a>: <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/\">commercial CRM<\/a> and <a href=\"https:\/\/salesdorado.com\/en\/b2b-marketing\/marketing-automation-software\/\">marketing automation tools<\/a>.<\/p>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"1-salesforce-service-cloud-salesforce%e2%80%99s-customer-support-tool\"><\/span>#1 Salesforce Service Cloud: Salesforce&#8217;s customer support tool<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8145\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/salesforce.png\" alt=\"\" width=\"1440\" height=\"714\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/salesforce.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/salesforce-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/salesforce-1024x508.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/salesforce-768x381.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Salesforce Service Cloud is a high-performance software package. For example, it lets you leverage all your customer data with the powerful AI tools in the Salesforce suite. The downside is that prices are quite high.<\/p>\n<p>Salesforce offers a one-month free trial to familiarize you with the solution. Offers are negotiable and tailor-made, but will not be less than \u20ac25\/agent\/month.<\/p>\n<p>Software available in French.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Salesforce Service Cloud free of charge<\/span><\/p>\n<p>Take advantage of a free one-month trial before requesting a quote.<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Salesforce\" href=\"\/go\/sfdc_service\" target=\"_blank\" rel=\"noopener noreferrer\">Try Salesforce Service Cloud<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Salesforce our opinion\" href=\"https:\/\/salesdorado.com\/en\/crm\/salesforce-review\/\">Is Salesforce right for you?<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"2-zendesk-the-established-leader-in-customer-service-software\"><\/span>#2 Zendesk: The established leader in customer service software<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8147\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/zendsek.png\" alt=\"\" width=\"1440\" height=\"717\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/zendsek.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/zendsek-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/zendsek-1024x510.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/zendsek-768x382.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Zendesk is the must-have customer service software. A help desk leader for many years, it includes many automation features (macro), top-notch reporting, impressive multi-channel management (email, live chat, etc.) and solid knowledge base management. Zendesk now includes an additional CRM with Zendesk Sell.<\/p>\n<p>For basic support, 3 offers are available: Team at \u20ac19\/agent\/month, Professional at \u20ac49\/agent\/month and Enterprise at \u20ac99\/agent\/month.<\/p>\n<p>For complete customer service software, Zendesk offers a 14-day free trial to choose one of 5 packages:<\/p>\n<ul>\n<li><strong>Suite Team<\/strong> at \u20ac49\/agent\/month: This package includes basic functions such as a contact form for an unlimited number of email addresses, ticket attachments, automatic translation&#8230;<\/li>\n<li><strong>Growth Suite<\/strong> \u20ac79\/agent\/month: This offer includes 5 help centers, with answers in over 40 languages, and 100 chatbots, compared with 50 for the Team Suite.<\/li>\n<li><strong>Suite Professional<\/strong> 99\u20ac\/agent\/month: This suite lets you group your agents into more than 50 departments, compared with 2 for previous offers, with skills-based routing, teleconferencing capabilities, call listening by managers&#8230;<\/li>\n<li><strong>Suite Enterprise<\/strong> \u20ac150\/agent\/month: the main features of this package are more than 1,000 bots, more storable data and more automation.<\/li>\n<li><strong>Custom Edition<\/strong> \u20ac215\/agent\/month: Tailor-made offer to be discussed with Zendesk.<\/li>\n<\/ul>\n<p>For a complete &#8220;full featured&#8221; service, including 10 agents and all functionalities, expect to pay \u20ac1,500 per month! Website and support available in French.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Zendesk free of charge<\/span><\/p>\n<p>Zendesk offers a 14-day free trial to give you an idea of the tool&#8217;s capabilities.<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Zendesk\" href=\"\/go\/zendesk\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Zendesk<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Zendesk CRM our opinion\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/notice-zendesk\/\">Our Zendesk review<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"3-freshdesk-customer-support-software-with-a-good-mobile-version\"><\/span>#3 Freshdesk: Customer support software with a good mobile version<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8135\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/freshdesk.png\" alt=\"\" width=\"1440\" height=\"716\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/freshdesk.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/freshdesk-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/freshdesk-1024x509.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/freshdesk-768x382.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Freshdesk is part of the FreshWorks suite. The software is fast, simple and solid. It&#8217;s a good solution, especially for small, highly digital teams, because it offers automation right from the first offer.<\/p>\n<p>You can try the paid versions of Freshdesk for free for 21 days before selecting one of the following offers:<\/p>\n<ul>\n<li><strong>Growth Omnichannel<\/strong> for \u20ac29\/agent\/month: 2000 bots, automation and more.<\/li>\n<li><strong>Pro Omnichannel <\/strong>for \u20ac59\/agent\/month: 3,000 bots, possibility of extending API limits.<\/li>\n<li><strong>Enterprise Omnichannel<\/strong> for \u20ac99\/agent\/month: 5000 bots, voicebot, email bots.<\/li>\n<li><strong>Full featured solution<\/strong>: \u20ac990\/month.<\/li>\n<\/ul>\n<p>The site and support are not yet available in French.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Freshdesk free of charge<\/span><\/p>\n<p>You have 21 days to test Freshdesk for free!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Freshdesk\" href=\"\/go\/freshdesk\" target=\"_blank\" rel=\"noopener noreferrer\">Try Freshdesk<\/a> <a class=\"button is-outlined is-info is-normal\" title=\"Our opinion on freshdesk\" href=\"https:\/\/salesdorado.com\/en\/crm\/freshdesk-avis\/\">Our opinion on Freshdesk<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"4-liveagent-the-leader-in-live-chat-support\"><\/span>#4 LiveAgent : The leader in live chat support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8144\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/liveagent.png\" alt=\"\" width=\"1440\" height=\"718\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/liveagent.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/liveagent-300x150.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/liveagent-1024x511.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/liveagent-768x383.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>LiveAgent is a software package designed to manage customer service exclusively via live chat. It&#8217;s become a complete solution, with social networking, telephone management and a ticketing system to orchestrate your customer interactions. The software is very e-commerce-oriented in its integrations, and LiveAgent works well with Pipedrive, for example.<\/p>\n<p>LiveAgent offers a limited free version, with the option of creating a customer forum. A 14-day free trial is available to try out the other offers:<\/p>\n<ul>\n<li><strong>Ticket<\/strong> for \u20ac13\/agent\/month: unlimited ticket history, unlimited number of e-mail addresses, API, integration&#8230;<\/li>\n<li><strong>Ticket+Chat<\/strong> for \u20ac25\/agent\/month: Unlimited number of chat buttons, social network integration, satisfaction surveys&#8230;<\/li>\n<li><strong>All-Inclusive<\/strong> for \u20ac44\/agent\/month: Call center assistance, including video calls.<\/li>\n<li><strong>Full-featured service<\/strong>: \u20ac440\/month<\/li>\n<\/ul>\n<p>Software available in French<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try LiveAgent free<\/span><\/p>\n<p>Choose the offer that suits you best after a 14-day trial.<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"LiveAgent\" href=\"https:\/\/www.liveagent.fr\/\" target=\"_blank\" rel=\"noopener noreferrer\">Try LiveAgent <\/a><a class=\"button is-info is-outlined is-normal\" title=\"Our review of LiveAgent\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/liveagent-avis\/\">Our review of LiveAgent<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"5-hubspot-service-hub-the-free-customer-support-software-from-the-hubspot-suite\"><\/span>#5 Hubspot Service Hub: The free customer support software from the Hubspot suite<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8141\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/hubspot.png\" alt=\"\" width=\"1440\" height=\"717\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/hubspot.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/hubspot-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/hubspot-1024x510.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/hubspot-768x382.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Hubspot Service Hub offers useful features such as ticket management and live chat, even in the free version. The software&#8217;s offerings include automatic ticket routing and the automation of numerous functions.<\/p>\n<p>The software offers a free plan and 3 offers with no trial period:<\/p>\n<ul>\n<li><strong>Starter <\/strong>at \u20ac41\/month: simple automation, multiple ticket pipeline, conversation transfer&#8230;<\/li>\n<li><strong>Pro <\/strong>at \u20ac331\/month: unfortunately, this is the only offer that gives you access to a knowledge base. Fortunately, there are solutions such as HelpDocs, dedicated to the creation of knowledge bases.<\/li>\n<li><strong>Enterprise <\/strong>at \u20ac1104\/month: This full-featured offer adds conversational guides and improved team management.<\/li>\n<\/ul>\n<p>Website and support available in French.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Hubspot Service Hub <\/span><br \/>\nVisit Hubspot Service Hub to select your offer!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Hubspot Service Hub\" href=\"https:\/\/www.hubspot.fr\/products\/service\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Hubspot Service Hub<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"6-frontapp-if-you-manage-customer-support-by-email-only\"><\/span>#6 FrontApp: If you manage customer support by email only<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8136\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/front.png\" alt=\"\" width=\"1440\" height=\"714\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/front.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/front-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/front-1024x508.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/front-768x381.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>FrontApp is a specialized tool for <a href=\"https:\/\/salesdorado.com\/en\/automation\/shared-inbox-tools\/\">managing incoming e-mails<\/a>. The software turns your email into a helpdesk for even more personalized customer support. It&#8217;s super-simple to use and will save you an incredible amount of time.<\/p>\n<p>Three packages are available without the free version:<\/p>\n<ul>\n<li><strong>Starter <\/strong>for $19\/agent\/month: connect your emails and social networks to Front, some integrations possible.<\/li>\n<li><strong>Bonus <\/strong>for $49\/agent\/month: unlimited integrations, ability to collect extensive data.<\/li>\n<li><strong>Enterprise <\/strong>on quotation: Tailor-made offer to suit your needs.<\/li>\n<li><strong>Full featured service<\/strong>: $490\/month.<\/li>\n<\/ul>\n<p>Software available in French, not support.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try FrontApp<\/span><\/p>\n<p>Choose one of FrontApp&#8217;s customer support packages!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"FrontApp\" href=\"https:\/\/front.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Request a FrontApp demo<\/a><a class=\"button is-info is-normal is-outlined\" title=\"Our opinion on Frontapp\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/frontapp-avis\/\">Our opinion on FrontApp<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"7-helpspot-a-great-customer-service-solution-with-a-free-version\"><\/span>#7 Helpspot: A great customer service solution with a free version<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8140\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpspot.png\" alt=\"\" width=\"1440\" height=\"718\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpspot.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpspot-300x150.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpspot-1024x511.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpspot-768x383.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Helpspot is a complete ticketing suite like Zendesk, with reporting, management of incoming tickets and more or less automated ticket allocation. The advantage is that there are many unlimited features, with 0 hidden costs. It is also possible to host the software yourself (on-premise).<\/p>\n<p>You can test the software for 21 days free of charge. The one-off offer costs $11\/month and only $1,299\/year for 10 agents.<\/p>\n<p>The site and support are not yet available in French.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Helpspot free of charge<\/span><\/p>\n<p>Helpspot offers a 21-day free trial to test the solution.<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Helpspot\" href=\"https:\/\/www.helpspot.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Helpspot <\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"8-help-scout-software-for-the-largest-customer-support-teams\"><\/span>#8 Help Scout: Software for the largest customer support teams<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8139\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpscout.png\" alt=\"\" width=\"1440\" height=\"717\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpscout.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpscout-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpscout-1024x510.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpscout-768x382.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Help Scout is the super-fast-to-adopt, easy-to-use software. It offers an aggregation of all customer history in the interface, as well as a tool for collecting customer feedback (forms, pop-ups) to engage in conversation with your customers.<\/p>\n<p>Help Scout offers free 15-day trials to choose between 3 offers:<\/p>\n<ul>\n<li><strong>Standard <\/strong>for $20\/agent\/month: 2 mailboxes, maximum 25 agents.<\/li>\n<li><strong>Plus <\/strong>for $35\/agent\/month: 5 mailboxes, unlimited agents,<\/li>\n<li><strong>Company <\/strong>for $60\/agent\/month: unlimited package with the most advanced features.<\/li>\n<li><strong>Full featured service<\/strong>: $600\/month.<\/li>\n<\/ul>\n<p>The site and support are not yet available in French.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Help Scout free of charge<\/span><\/p>\n<p>Choose a Help Scout offer after a 15-day free trial!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Help Scout\" href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Help Scout <\/a> <a class=\"button is-normal is-info is-outlined\" title=\"Our opinion on Help Scout\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/help-scout-avis\/\">Our opinion on Help Scout<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"9-intercom-all-in-one-customer-communications-software\"><\/span>#9 Intercom: All-in-one customer communications software<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8142\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/intercom.png\" alt=\"\" width=\"1440\" height=\"716\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/intercom.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/intercom-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/intercom-1024x509.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/intercom-768x382.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Intercom is more of a pure marketing automation\/customer communication tool, but it&#8217;s so complete that customer service software use is not uncommon. In particular, the software enables you to set up live chat, propose intelligent contextual messages to your customers, and build a knowledge base.<\/p>\n<p>Tailor-made rates after a free trial.<\/p>\n<p>Website and support available in French.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Intercom free of charge<\/span><\/p>\n<p>A great classic for B2B SaaS (Software as a Service), this is a super-powerful tool for managing all your customer relationships.<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Intercom\" href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Try Intercom<\/a><a class=\"button is-normal is-info is-outlined\" title=\"Intercom our opinion\" href=\"https:\/\/salesdorado.com\/en\/b2b-marketing\/marketing-automation-software\/intercom-review\/\">Our opinion on Intercom CRM<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"10-happy-fox-a-comprehensive-helpdesk\"><\/span>#10 Happy Fox: A comprehensive helpdesk<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8137\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/happyfox.png\" alt=\"\" width=\"1440\" height=\"717\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/happyfox.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/happyfox-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/happyfox-1024x510.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/happyfox-768x382.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Happy Fox is a full-featured helpdesk with all the key functions: ticket management and multi-channel ticket creation, knowledge base, customer feedback, automation and reporting. Bonus point: we love <a href=\"https:\/\/www.happyfox.com\/help-desk-integration\/slack\/\" target=\"_blank\" rel=\"noopener\">the hyper-complete integration with Slack<\/a>.<\/p>\n<p>There are 4 packages available, each with a 30-minute demo:<\/p>\n<ul>\n<li><strong>Mighty <\/strong>for $29\/agent\/month: reporting, automation, knowledge base.<\/li>\n<li><strong>Fantastic <\/strong>for $49\/agent\/month: add satisfaction questionnaires, ticket queuing mainly.<\/li>\n<li><strong>Enterprise <\/strong>for $69\/agent\/month: complete task management, enhanced reporting&#8230;<\/li>\n<li><strong>Enterprise Plus<\/strong> for $89\/agent\/month: 24\/7 omnichannel support.<\/li>\n<li><strong>Full service<\/strong>: $890\/month<\/li>\n<\/ul>\n<p>Available in French as part of the Fantastic package.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Happy Fox<\/span><\/p>\n<p>Request a free Happy Fox demo.<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Happy Fox\" href=\"https:\/\/www.happyfox.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Try Happy Fox<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"11-kustomer-the-omni-channel-customer-support-tool\"><\/span>#11 Kustomer: The omni-channel customer support tool<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8143\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/kustomer.png\" alt=\"\" width=\"1440\" height=\"719\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/kustomer.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/kustomer-300x150.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/kustomer-1024x511.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/kustomer-768x383.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Kustomer is a customer support tool for all channels: live chat, social networks, emails and forms on your site, calls and SMS. The software is very comprehensive, and helps boost the performance of your customer service teams.<\/p>\n<p>2 offers are available without a free trial:<\/p>\n<ul>\n<li><strong>Enterprise <\/strong>for $89\/agent\/month: all channels, integration, 5 languages supported, satisfaction survey&#8230;<\/li>\n<li><strong>Ultimate <\/strong>for $139\/agent\/month: everything in the previous offer + other options such as real-time agent auditing, API extension&#8230;<\/li>\n<li><strong>Full featured service<\/strong>: $1390\/month<\/li>\n<\/ul>\n<p>Software available in French, not support.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Kustomer<\/span><\/p>\n<p>Choose your Kustomer offer!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Kustomer\" href=\"https:\/\/www.kustomer.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Request a Kustomer demo<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"12-social-sprout-if-you-manage-customer-support-on-social-networks-only\"><\/span>#12 Social Sprout: If you manage customer support on social networks only<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8146\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/sprout.png\" alt=\"\" width=\"1440\" height=\"717\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/sprout.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/sprout-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/sprout-1024x510.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/sprout-768x382.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Sprout Social is a social network management platform designed to transform your organization. The software is very useful for converting your customer interactions on social networks into opportunities to communicate about your brand.<\/p>\n<p>You can test Sprout for free for 1 month before choosing one of the three offers:<\/p>\n<ul>\n<li><strong>Standard <\/strong>for $89\/agent\/month: 5 social network accounts, social network advertising tools, all-in-one inbox<\/li>\n<li><strong>Professional <\/strong>for $149\/agent\/month: 10 possible accounts, competitive platform analysis, dispatch planning.<\/li>\n<li><strong>Advanced <\/strong>for $249\/agent\/month: 10 possible accounts, peak activity alerts, chatbot.<\/li>\n<li><strong>Full featured service<\/strong>: $2390\/month.<\/li>\n<\/ul>\n<p>Software available in French, support in English.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Sprout Social for free<\/span><\/p>\n<p>Enjoy a free month of Sprout Social!<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Social Sprout\" href=\"https:\/\/sproutsocial.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Try Sprout social <\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"13-aircall-if-you-manage-customer-support-by-phone-only\"><\/span>#13 Aircall: If you manage customer support by phone only<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8133\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/aircall.png\" alt=\"\" width=\"1440\" height=\"716\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/aircall.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/aircall-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/aircall-1024x509.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/aircall-768x382.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Aircall is a VOIP (voice over IP) software package that lets you manage incoming calls with a queue and allocation to available agents, for example. It has all the features essential for sales and customer support teams handling a large number of calls every day.<\/p>\n<p>3 offers are available after a free 7-day trial:<\/p>\n<ul>\n<li><strong>Essentials <\/strong>for \u20ac30\/agent\/month: unlimited incoming calls, 1000 min national outgoing calls\/agent\/month, SMS sending and receiving, possible integrations.<\/li>\n<li><strong>Professional <\/strong>for \u20ac50\/agent\/month: unlimited national inbound and outbound calls, Salesforce integration, real-time dashboard<\/li>\n<li><strong>Custom <\/strong>on request: unlimited international calls, personalized statistics.<\/li>\n<li><strong>Full featured service<\/strong>: \u20ac500\/month<\/li>\n<\/ul>\n<p>Software available in French, including support.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Aircall free of charge<\/span><br \/>\nYou have 7 free days before choosing your offer.<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"Aircall\" href=\"https:\/\/aircall.io\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Aircall <\/a><a class=\"button is-normal is-info is-outlined\" title=\"Aircall our opinion\" href=\"https:\/\/salesdorado.com\/en\/cold-calling\/aircall-review\/\">Our review of Aircall<\/a><\/div>\n<\/div>\n<h2 class=\"itemlist\"><span class=\"ez-toc-section\" id=\"14-helpdocs-software-for-creating-a-knowledge-base\"><\/span>#14 HelpDocs: Software for creating a knowledge base<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-8138\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpdocs.png\" alt=\"\" width=\"1440\" height=\"715\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpdocs.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpdocs-300x149.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpdocs-1024x508.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2022\/02\/helpdocs-768x381.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>HelpDocs is the specialist software for creating knowledge bases. It&#8217;s a true CMS (Content Management System) with really well thought-out search functionalities.<\/p>\n<p>After a 14-day free trial, 3 packages are available:<\/p>\n<ul>\n<li><strong>Start <\/strong>for \u20ac40\/month: up to 5 accounts, monthly usage statistics, limited integrations.<\/li>\n<li><strong>Build <\/strong>for \u20ac80\/month: up to 15 accounts, 3-month statistics, multilingual support<\/li>\n<li><strong>Grow <\/strong>for \u20ac160\/month: up to 50 accounts, 6-month statistics, HTML templates&#8230;<\/li>\n<li><strong>Full featured service<\/strong>: \u20ac1,600\/month.<\/li>\n<\/ul>\n<p>Software available in French, support in English.<\/p>\n<div class=\"blocTips info-light\">\n<p><span class=\"title is-5\">Try Help docs free of charge<\/span><\/p>\n<p>Choose one of the 3 formulas after a 14-day test.<\/p>\n<div class=\"buttons \"><a class=\"button is-info is-normal\" title=\"HelpDocs\" href=\"https:\/\/www.helpdocs.io\/\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try HelpDocs <\/a><\/div>\n<\/div>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">Going further<\/span><\/p>\n<p>Read our article on <a href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/get-good-customer-reviews\/\">How to get more good customer reviews (and why<\/a>)?<\/p>\n<\/div>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"38276\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>6 questions to help you choose the right software All support software includes ticket management, [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":31266,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[294,273,303],"tags":[313],"class_list":["post-38276","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-retention","category-revenue-operations","category-sales-strategy","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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