{"id":38355,"date":"2020-10-06T12:30:35","date_gmt":"2020-10-06T12:30:35","guid":{"rendered":""},"modified":"2024-11-21T10:02:15","modified_gmt":"2024-11-21T10:02:15","slug":"zoho-crm-review","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/","title":{"rendered":"Zoho CRM: In-Depth Review \u2013 Features, Pricing &#038; User Feedback"},"content":{"rendered":"<p>Zoho is undeniably one of the top players in CRM for small and medium-sized businesses (SMBs) in the United States.<\/p>\n<p>Zoho offers an impressive suite of software solutions, including CRM, video conferencing, email management, a chat module, and even a lightweight CMS for effortlessly creating mini-sites.<\/p>\n<p>The brand\u2019s flagship product, Zoho CRM, has seen significant updates recently. These include a revamped pricing structure and a complete overhaul of its interface\u2014a feature that had been a weak point in the past. Despite these updates, the platform continues to deliver a deep range of functionality at highly competitive prices.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado&#8217;s Opinion<\/span><br \/>\nBy signing up through our links, you\u2019ll receive $100 in free Zoho credits. Plus, we earn a commission at no additional cost to you.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Zoho CRM for free\" href=\"\/go\/zohocrm\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Zoho CRM for free<\/a><\/div>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#my-zoho-crm-review-at-a-glance\" >My Zoho CRM Review at a Glance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#sales-automation-on-zoho-crm\" >Sales Automation on Zoho CRM<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#lead-scoring\" >Lead Scoring<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#lead-routing\" >Lead Routing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#automated-follow-up-sequences\" >Automated Follow-Up Sequences<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#macros-integrations\" >Macros &amp; Integrations<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#ergonomics-user-experience-on-zoho-crm\" >Ergonomics &amp; User Experience on Zoho CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#integrations\" >Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#customer-reviews\" >Customer Reviews<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#advantages-disadvantages\" >Advantages &amp; Disadvantages<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#zoho-crm-pricing\" >Zoho CRM Pricing<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#free-version\" >Free Version<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#zoho-bigin\" >Zoho Bigin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/#zoho-crm\" >Zoho CRM<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"my-zoho-crm-review-at-a-glance\"><\/span>My Zoho CRM Review at a Glance<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table class=\"table-auto\">\n<thead class=\"bg-gold-500\">\n<tr class=\"text-sm\">\n<th class=\"p-2 border border-slate-600\">Category<\/th>\n<th class=\"p-2 border border-slate-600\">Score<\/th>\n<th class=\"p-2 border border-slate-600\">My Opinion<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"bg-white\">\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Overall Rating<\/td>\n<td class=\"p-2 border border-slate-600\">4.2<\/td>\n<td class=\"p-2 border border-slate-600\">Zoho CRM is a robust solution. Its seamless integration with the Zoho ecosystem makes it a strong choice for SMBs and very small enterprises (VSEs) looking to streamline their sales processes.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Ease of Use<\/td>\n<td class=\"p-2 border border-slate-600\">4.4<\/td>\n<td class=\"p-2 border border-slate-600\">The user experience has been significantly improved, addressing past criticisms of the interface. The updates make it much more intuitive, helping your team adopt the platform faster.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Ease of Installation<\/td>\n<td class=\"p-2 border border-slate-600\">4.4<\/td>\n<td class=\"p-2 border border-slate-600\">While Zoho offers powerful sales automation features, there\u2019s a slight learning curve. However, recent ergonomic updates have made it more accessible for new users.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Customer Service<\/td>\n<td class=\"p-2 border border-slate-600\">4.1<\/td>\n<td class=\"p-2 border border-slate-600\">Zoho provides 7-day support in English as a paid option. However, their detailed documentation, particularly for configuring sales automation, is a huge asset.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Integrations<\/td>\n<td class=\"p-2 border border-slate-600\">4.1<\/td>\n<td class=\"p-2 border border-slate-600\">Zoho CRM integrates effortlessly with other Zoho apps. If you\u2019re already in the Zoho ecosystem, this makes it a natural fit for your business needs.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\">Value for Money<\/td>\n<td class=\"p-2 border border-slate-600\">4.5<\/td>\n<td class=\"p-2 border border-slate-600\">Zoho CRM offers a free version with essential features for up to three users. The paid plans, starting at $20\/user\/month, unlock advanced functionality and represent excellent value for the price.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"sales-automation-on-zoho-crm\"><\/span><span id=\"le-sales-automation-sur-zoho-crm\" class=\"ez-toc-section\"><\/span>Sales Automation on Zoho CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"lead-scoring\"><\/span><span id=\"lead-scoring\" class=\"ez-toc-section\"><\/span>Lead Scoring<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you regularly read our content, you already know that a well-structured sales strategy relies heavily on <a href=\"https:\/\/salesdorado.com\/en\/sales-qualification\/build-lead-scoring-strategy\/\">lead scoring<\/a> to focus on high-value prospects.<\/p>\n<p>Zoho CRM provides the tools to implement these <a href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/efficient-business-processes\/\">sales processes<\/a>. Under the &#8220;Automation&#8221; settings, you&#8217;ll find the &#8220;Scoring Rules&#8221; option, allowing you to fine-tune your sales strategy based on customizable criteria.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5253\" src=\"\/wp-content\/uploads\/2021\/04\/lead-scoring.png\" alt=\"lead scoring\" width=\"2120\" height=\"1106\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/lead-scoring.png 2048w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/lead-scoring-300x157.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/lead-scoring-1024x534.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/lead-scoring-768x401.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/lead-scoring-1536x801.png 1536w\" sizes=\"(max-width: 2120px) 100vw, 2120px\" \/><\/p>\n<p>For instance, in the example above, a rule adds 10 points to all prospects located in Paris with sales exceeding $50,000. These criteria are then applied across your entire database, helping you prioritize leads by sorting them by score in the contact management interface.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"lead-routing\"><\/span><span id=\"lead-routing\" class=\"ez-toc-section\"><\/span>Lead Routing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Lead routing ensures that prospects are assigned to the right salesperson based on your team\u2019s structure. In Zoho CRM, this is easy to configure: go to &#8220;Assignment Rules&#8221; in the automation menu and set your criteria.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5254\" src=\"\/wp-content\/uploads\/2021\/04\/Lead-routing.png\" alt=\"Lead routing\" width=\"2120\" height=\"1106\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/Lead-routing.png 2048w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/Lead-routing-300x157.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/Lead-routing-1024x534.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/Lead-routing-768x401.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/Lead-routing-1536x801.png 1536w\" sizes=\"(max-width: 2120px) 100vw, 2120px\" \/><\/p>\n<p>In the example above, all leads with sales exceeding $30,000 are assigned to Hugo. While this example uses basic rules, you can create more sophisticated routing processes to distribute leads across your team automatically. Keep in mind these rules apply only to leads imported or captured via web forms.<\/p>\n<p class=\"p1\"><div class=\"blocTips primary-light\">\r\n  <span class=\"title is-5\">Find the right CRM software in minutes<\/span>\r\n  <p>Check out our recommendation engine to shortlist the 3 CRM apps that best fit your requirements<\/p>\r\n  <!-- START: MVF Widget -->\r\n<script type='text\/javascript' src='https:\/\/chameleon-frontend-eu.mvfglobal.com\/formLoader.min.js'><\/script>\r\n<script type='text\/javascript'>\r\n    var inputData = {\r\n        domain: 'ca',\r\n        formId: '5138',\r\n        dynamicHeight: true,\r\n        borderEnabled: false,\r\n        campaignId: '6548db408e9eb',\r\n        eventHandlers: {\r\n            initialWidgetLoad: function (eventInfo) {\r\n                eventInfo.event = \"initialWidgetLoad\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            widgetVisible: function (eventInfo) {\r\n                eventInfo.event = \"widgetVisible\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            initialWidgetInteraction: function (eventInfo) {\r\n                eventInfo.event = \"initialWidgetInteraction\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            pageChanged: function (eventInfo) {\r\n                eventInfo.event = \"pageChanged\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            questionAnswered: function (eventInfo) {\r\n                eventInfo.event = \"questionAnswered\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            formSubmit: function (eventInfo) {\r\n                eventInfo.event = \"formSubmit\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            formError: function (errorInfo) {\r\n                errorInfo.event = \"formError\";\r\n                window?.dataLayer?.push(errorInfo);\r\n            },\r\n        },\r\n        height: 450,\r\n        themeName: 'custom',\r\n        paletteOverrides: {\r\n            answerSelectedColor: '#ffd700cc',\r\n            answerUnselectedColor: '#949494',\r\n            widgetBackgroundColor: '#fdfdfd',\r\n            answerBackgroundColor: '#ffffff',\r\n            continueButtonColor: '#ffC700',\r\n            continueButtonHoverColor: '#ffC700',\r\n            backButtonColor: '#ededed',\r\n            backButtonHoverColor: '#dfdfdf',\r\n            secondaryBackgroundColor: '#ffffff',\r\n            progressBarFilledColor: '#ffC700e6',\r\n            primaryTextColor: '#000000',\r\n            continueButtonTextColor: '#000000',\r\n            secondaryTextColor: '#4f4f4f'\r\n        },\r\n    };\r\n    var formWidgetInfoObject = runFormWidgetLoader(inputData);\r\n<\/script>\r\n<!-- END: MVF Widget -->\r\n<\/div><\/p>\n<h3><span class=\"ez-toc-section\" id=\"automated-follow-up-sequences\"><\/span><span id=\"sequences-de-relances-automatisees\" class=\"ez-toc-section\"><\/span>Automated Follow-Up Sequences<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Manually following up with every lead can be time-consuming, especially in B2B sales where more complex interactions are involved. Zoho CRM simplifies this with its automated follow-up features.<\/p>\n<p>Using the &#8220;Workflow Rules&#8221; option in the automation menu, you can create custom workflows with conditions, triggers, and actions. For instance, set a rule where, if a lead doesn\u2019t reply within a specific timeframe, a reminder email is sent automatically.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-5255 aligncenter\" src=\"\/wp-content\/uploads\/2021\/04\/workflows.png\" alt=\"workflows\" width=\"2120\" height=\"1106\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/workflows.png 2048w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/workflows-300x157.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/workflows-1024x534.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/workflows-768x401.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/workflows-1536x801.png 1536w\" sizes=\"(max-width: 2120px) 100vw, 2120px\" \/><\/p>\n<p>While the example above isn\u2019t specific to follow-ups, it illustrates how you can define rules for tasks like reminders. You can add up to 10 conditions per workflow, making it highly customizable for your sales process.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado&#8217;s Opinion<\/span><br \/>\nIf you\u2019re confident using Zoho CRM, take it a step further by incorporating lead scoring into your follow-up workflows. This way, your prospects receive tailored content that matches their position in the sales funnel.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Zoho CRM for free\" href=\"\/go\/zohocrm\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Zoho CRM for free<\/a><\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"macros-integrations\"><\/span><span id=\"macros-integrations\" class=\"ez-toc-section\"><\/span>Macros &amp; Integrations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Repetitive tasks can drain productivity, but Zoho CRM\u2019s macros are here to help. Macros allow you to automate actions like sending emails or updating contact details in just a few clicks.<\/p>\n<p>What\u2019s more, Zoho CRM\u2019s AI can detect time-consuming tasks and suggest macros, making it even easier to streamline your workflow.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5256\" src=\"\/wp-content\/uploads\/2021\/04\/macros.png\" alt=\"Zoho CRM macros\" width=\"1411\" height=\"833\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/macros.png 1411w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/macros-300x177.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/macros-1024x605.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/macros-768x453.png 768w\" sizes=\"(max-width: 1411px) 100vw, 1411px\" \/><\/p>\n<p>For more complex processes, like notifying your logistics team after a deal is closed, Zoho CRM also supports webhooks. This feature lets you connect third-party applications to your CRM for seamless integration.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado&#8217;s Opinion<\/span><br \/>\nZoho CRM offers a remarkably comprehensive suite of sales automation tools for SMBs. It\u2019s powerful yet flexible enough to fit your needs and drive significant productivity improvements for your team.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Zoho CRM for free\" href=\"\/go\/zohocrm\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Zoho CRM for free<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"ergonomics-user-experience-on-zoho-crm\"><\/span><span id=\"lergonomie-lexperience-utilisateur-sur-zoho-crm\" class=\"ez-toc-section\"><\/span>Ergonomics &amp; User Experience on Zoho CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Zoho CRM had long faced criticism for its outdated interface, which hindered team adoption rates. Fortunately, Zoho has listened to its users and delivered a complete UX overhaul\u2014an effort that has paid off!<\/p>\n<p>The new design focuses on simplicity, making it easier to access features like lead tracking, task management, and the workflow editor mentioned earlier. These updates ensure your team can quickly get up to speed and start using the platform effectively.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5258\" src=\"\/wp-content\/uploads\/2021\/04\/relance-appel.png\" alt=\"Zoho CRM reminder\" width=\"2120\" height=\"1157\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/relance-appel.png 2048w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/relance-appel-300x164.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/relance-appel-1024x559.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/relance-appel-768x419.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/relance-appel-1536x838.png 1536w\" sizes=\"(max-width: 2120px) 100vw, 2120px\" \/><\/p>\n<p>Zoho CRM also features automated reminders for scheduled activities, ensuring you never miss an important task. Additionally, small but impactful AI-driven enhancements, like suggested macros, further streamline your sales processes.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado&#8217;s Opinion<\/span><br \/>\nZoho CRM\u2019s revamped interface is a game-changer. It\u2019s intuitive, pleasant to use, and will undoubtedly increase your team\u2019s adoption rate!\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Zoho CRM for free\" href=\"\/go\/zohocrm\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Zoho CRM for free<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"integrations\"><\/span><span id=\"les-integrations\" class=\"ez-toc-section\"><\/span>Integrations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Zoho CRM offers extensive third-party integrations through the <a href=\"https:\/\/marketplace.zoho.com\/home\" target=\"_blank\" rel=\"noopener\">Zoho Marketplace<\/a>. Popular apps like G-Suite, MailChimp, Constant Contact, Evernote, ClickDesk, Microsoft Office 365, QuickBooks, Zendesk Support, and GoToMeeting are all supported.<\/p>\n<p>With over 600 integrations available\u2014including 100 VOIP telephony providers\u2014you\u2019ll find the tools you need to enhance your CRM experience.<\/p>\n<p>Zoho CRM is also part of the larger Zoho suite, which features over 40 applications, including:<\/p>\n<ul>\n<li><b>Zoho Webinar:<\/b> For hosting virtual events<\/li>\n<li><b>Zoho Social:<\/b> Advanced social media management<\/li>\n<li><b>Zoho Books:<\/b> Comprehensive accounting software<\/li>\n<li><b>Zoho Surveys:<\/b> Tools to create and distribute surveys to your prospects and contacts<\/li>\n<\/ul>\n<p>This ecosystem is a huge advantage, enabling seamless deployment of other Zoho tools without depending on third-party providers.<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Salesdorado&#8217;s Opinion<\/span><br \/>\nEven if you don\u2019t plan to use other Zoho suite applications, Zoho CRM provides all the essential integrations for a robust CRM experience.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Zoho CRM for free\" href=\"\/go\/zohocrm\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Zoho CRM for free<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"customer-reviews\"><\/span><span id=\"les-avis-clients\" class=\"ez-toc-section\"><\/span>Customer Reviews<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Zoho CRM has earned solid user ratings, with a 3.9\/5 score on G2 and 4.2\/5 on Capterra. Here\u2019s a breakdown of the key feedback from its users:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"advantages-disadvantages\"><\/span><span id=\"avantages-inconvenients\" class=\"ez-toc-section\"><\/span>Advantages &amp; Disadvantages<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"bloc-exec\">\n<div class=\"columns\">\n<div class=\"column\">\n<ul class=\"icon-circle-plus\">\n<li><b>Optimized lead tracking:<\/b> Zoho CRM offers robu<br \/>\n<h2><span class=\"ez-toc-section\" id=\"zoho-crm-pricing\"><\/span><span id=\"les-tarifs-de-zoho-crm\" class=\"ez-toc-section\"><\/span>Zoho CRM Pricing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"free-version\"><\/span><span id=\"version-gratuite\" class=\"ez-toc-section\"><\/span>Free Version<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Zoho offers a free version of its CRM designed for up to three users. This plan includes essential features like lead, account, and deal management, making it an excellent way to evaluate the tool before committing to a paid plan.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"zoho-bigin\"><\/span><span id=\"zoho-bigin\" class=\"ez-toc-section\"><\/span>Zoho Bigin<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you\u2019re looking for a lightweight CRM, <strong>Zoho Bigin<\/strong> might be the perfect solution. This pipeline-focused CRM is tailored for small businesses.<\/p>\n<p>Priced at just $7 per user per month (billed annually), Zoho Bigin includes features like up to five web forms, email integration, and custom dashboards. It\u2019s an ideal choice for small teams starting with CRM tools, offering real functionality at an unbeatable price.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"zoho-crm\"><\/span><span id=\"zoho-crm\" class=\"ez-toc-section\"><\/span>Zoho CRM<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5259\" src=\"\/wp-content\/uploads\/2021\/04\/pricing.png\" alt=\"Zoho CRM pricing\" width=\"2120\" height=\"1106\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/pricing.png 2048w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/pricing-300x157.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/pricing-1024x534.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/pricing-768x401.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2021\/04\/pricing-1536x801.png 1536w\" sizes=\"(max-width: 2120px) 100vw, 2120px\" \/><\/p>\n<p>Zoho CRM offers four paid plans to suit a variety of needs:<\/p>\n<ul>\n<li><strong>Standard<\/strong> &#8211; $20 per user per month. This plan includes lead scoring, automation workflows, multiple sales pipelines, and custom dashboards.<\/li>\n<li><strong>Professional<\/strong> &#8211; $35 per user per month. This level adds the SalesSignal tool for tracking prospect activity, form integrations, and built-in inventory management.<\/li>\n<li><strong>Enterprise<\/strong> &#8211; $50 per user per month. This plan features Zoho\u2019s AI assistant &#8220;Zia&#8221;, multi-user portals, and mobile SDKs.<\/li>\n<li><strong>Ultimate<\/strong> &#8211; $65 per user per month (billed annually). This top-tier plan includes advanced business intelligence integrated with Zoho Analytics.<\/li>\n<\/ul>\n<p>Are you already using Zoho CRM? We\u2019d love to hear about your experience in the comments below! \ud83d\ude42<\/p>\n<div class=\"blocTips info-light\"><span class=\"title is-5\">Try Zoho CRM for free<\/span><br \/>\nZoho provides both a free plan and a 15-day free trial of its premium features, allowing you to explore the full potential of the tool at no cost.\n<div class=\"buttons\"><a class=\"button is-info is-normal\" title=\"Try Zoho CRM\" href=\"\/go\/zohocrm\" target=\"_blank\" rel=\"noopener sponsored noreferrer\">Try Zoho for free<\/a><\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"blocTips primary-light\">\r\n  <span class=\"title is-5\">Find the right CRM software in minutes<\/span>\r\n  <p>Check out our recommendation engine to shortlist the 3 CRM apps that best fit your requirements<\/p>\r\n  <!-- START: MVF Widget -->\r\n<script type='text\/javascript' src='https:\/\/chameleon-frontend-eu.mvfglobal.com\/formLoader.min.js'><\/script>\r\n<script type='text\/javascript'>\r\n    var inputData = {\r\n        domain: 'ca',\r\n        formId: '5138',\r\n        dynamicHeight: true,\r\n        borderEnabled: false,\r\n        campaignId: '6548db408e9eb',\r\n        eventHandlers: {\r\n            initialWidgetLoad: function (eventInfo) {\r\n                eventInfo.event = \"initialWidgetLoad\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            widgetVisible: function (eventInfo) {\r\n                eventInfo.event = \"widgetVisible\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            initialWidgetInteraction: function (eventInfo) {\r\n                eventInfo.event = \"initialWidgetInteraction\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            pageChanged: function (eventInfo) {\r\n                eventInfo.event = \"pageChanged\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            questionAnswered: function (eventInfo) {\r\n                eventInfo.event = \"questionAnswered\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            formSubmit: function (eventInfo) {\r\n                eventInfo.event = \"formSubmit\";\r\n                window?.dataLayer?.push(eventInfo);\r\n            },\r\n            formError: function (errorInfo) {\r\n                errorInfo.event = \"formError\";\r\n                window?.dataLayer?.push(errorInfo);\r\n            },\r\n        },\r\n        height: 450,\r\n        themeName: 'custom',\r\n        paletteOverrides: {\r\n            answerSelectedColor: '#ffd700cc',\r\n            answerUnselectedColor: '#949494',\r\n            widgetBackgroundColor: '#fdfdfd',\r\n            answerBackgroundColor: '#ffffff',\r\n            continueButtonColor: '#ffC700',\r\n            continueButtonHoverColor: '#ffC700',\r\n            backButtonColor: '#ededed',\r\n            backButtonHoverColor: '#dfdfdf',\r\n            secondaryBackgroundColor: '#ffffff',\r\n            progressBarFilledColor: '#ffC700e6',\r\n            primaryTextColor: '#000000',\r\n            continueButtonTextColor: '#000000',\r\n            secondaryTextColor: '#4f4f4f'\r\n        },\r\n    };\r\n    var formWidgetInfoObject = runFormWidgetLoader(inputData);\r\n<\/script>\r\n<!-- END: MVF Widget -->\r\n<\/div>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"38355\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 124px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <strong class=\"kksr-score\">4.5<\/strong>\n        <span class=\"kksr-muted\">\/<\/span>\n        <strong>5<\/strong>\n        <span class=\"kksr-muted\">(<\/span>\n        <strong class=\"kksr-count\">100<\/strong>\n        <span class=\"kksr-muted\">\n            votes        <\/span>\n        <span class=\"kksr-muted\">)<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Zoho is undeniably one of the top players in CRM for small and medium-sized businesses [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":17551,"comment_status":"open","ping_status":"open","sticky":false,"template":"review-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[234],"tags":[313],"class_list":["post-38355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-software","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zoho CRM Review 2026 \u2013 Features, Pricing, and Customer Feedback<\/title>\n<meta name=\"description\" content=\"Read our Zoho CRM review. 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