{"id":41561,"date":"2023-02-21T12:30:38","date_gmt":"2023-02-21T12:30:38","guid":{"rendered":"https:\/\/salesdorado.com\/uncategorized\/customer-success-tools-top-10-best-practices-and-selection-criteria\/"},"modified":"2024-03-04T10:21:42","modified_gmt":"2024-03-04T10:21:42","slug":"customer-success-tools-top-10-best-practices-and-selection-criteria","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/","title":{"rendered":"Customer success tools | Top 10, best practices, and selection criteria"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#what-makes-a-good-customer-success-tool\" >What makes a good customer success tool?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#optimize-the-onboarding-of-new-customers\" >Optimize the onboarding of new customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#drive-deeper-adoption-of-the-software\" >Drive deeper adoption of the software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#identify-at-risk-clients\" >Identify at-risk clients<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#better-communicate-with-your-customers\" >Better communicate with your customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#integrate-with-your-tools\" >Integrate with your tools<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#1-gainsight\" >#1 Gainsight<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#2-churnzero\" >#2 ChurnZero<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#3-zendesk\" >#3 Zendesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#4-planhat\" >#4 Planhat<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#5-catalyst\" >#5 Catalyst<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#6-pendo\" >#6 Pendo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#7-hubspot\" >#7 Hubspot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#8-profitwell\" >#8 Profitwell<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#9-intercom\" >#9 Intercom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#10-totango\" >#10 Totango<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"what-makes-a-good-customer-success-tool\"><\/span><span class=\"ez-toc-section\" id=\"what-makes-a-good-customer-success-tool\"><\/span><span class=\"ez-toc-section\" id=\"what-makes-a-good-customer-success-tool\"><\/span>What makes a good customer success tool?<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We have relied on the excellent <a class=\"external\" href=\"https:\/\/www.insided.com\/the-technology-stack-for-customer-success-teams\/#success-grows\" target=\"_blank;\" rel=\"noopener\">article of insided<\/a> to build this article, and in particular on their definition of customer satisfaction according to the different phases of growth of the company.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41491\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/Customer-success-2.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/Customer-success-2.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/Customer-success-2-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/Customer-success-2-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/Customer-success-2-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p style=\"text-align: center\"><em><a class=\"external\" href=\"https:\/\/www.insided.com\/the-technology-stack-for-customer-success-teams\/#success-grows\" target=\"_blank;\" rel=\"noopener\">(Insided<\/a>)<\/em><\/p>\n<p>The solutions we have selected are aimed at more mature companies, who are looking for real solutions to leverage levers such as<a class=\"internal\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/upsell\/\" target=\"_blank\" rel=\"noopener\">upselling<\/a>, building communities of users and customers, maintaining an impeccable online reputation, and building a brand in a broader sense.<\/p>\n<p>For lighter customer support solutions we recommend the following articles<\/p>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">To go further<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/salesdorado.com\/en\/automation\/shared-inbox-tools\/\" target=\"_blank\" rel=\"noopener\">The Best Tools To Manage Your Incoming Emails.<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/customer-support-software\/\" target=\"_blank\" rel=\"noopener\">Top 10 Customer Support Software.<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/customer-retention\/best-ticketing-software\/\" target=\"_blank\" rel=\"noopener\">Top 10 Best Ticketing Software<\/a><\/li>\n<\/ul>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"optimize-the-onboarding-of-new-customers\"><\/span><span class=\"ez-toc-section\" id=\"optimize-the-onboarding-of-new-customers\"><\/span><span class=\"ez-toc-section\" id=\"optimize-the-onboarding-of-new-customers\"><\/span>Optimize the onboarding of new customers<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Onboarding of new customers is usually done through video calls or help center articles, often hosted on the <a href=\"https:\/\/salesdorado.com\/en\/customer-retention\/best-ticketing-software\/\" target=\"_blank\" rel=\"noopener\">ticketing software<\/a> and possibly some popups or emails sent by a tool like <a class=\"external\" href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"noopener\">Intercom<\/a> or <a class=\"external\" href=\"https:\/\/www.zendesk.fr\/\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>. It is not uncommon for there to be conflicts between the messages designed by the marketing, customer support, and\/or product teams. CSM&#8217;s tools unify all of this, and provide a streamlined, thoughtful, and efficient onboarding experience.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"drive-deeper-adoption-of-the-software\"><\/span><span class=\"ez-toc-section\" id=\"drive-deeper-adoption-of-the-software\"><\/span><span class=\"ez-toc-section\" id=\"drive-deeper-adoption-of-the-software\"><\/span>Drive deeper adoption of the software<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Often, product managers have strong adoption goals for a few months after a feature is released, and then the goal is not picked up by the teams. Support staff are left to answer increasingly complex questions about features they don&#8217;t understand, which prevents users from getting the full value of the tool.<\/p>\n<p>To remedy this, the most experienced ones set up training programs, &#8220;academies&#8221; or e-learning modules, which struggle to find an audience.<\/p>\n<p>CSM&#8217;s tools enable the creation of true customer journeys based on each customer&#8217;s objectives and usage, and the homogenization of all communications around each key feature. It&#8217;s also a big upsell lever once it&#8217;s all a little more organized.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"identify-at-risk-clients\"><\/span><span class=\"ez-toc-section\" id=\"identify-at-risk-clients\"><\/span><span class=\"ez-toc-section\" id=\"identify-at-risk-clients\"><\/span>Identify at-risk clients<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It is very often the <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/\" target=\"_blank\" rel=\"noopener\">CRM software<\/a> that gathers the customer knowledge and that allows to set up some reports supposed to help identify the customers at risk. But the <a href=\"https:\/\/salesdorado.com\/en\/crm\/personal-crm\/\" target=\"_blank\" rel=\"noopener\">CRM<\/a> is above all a sales tool, the promises that have been made for closer are rarely indicated in the customer file, which is also very rarely updated when a ticket is opened or when a customer gives feedback.<\/p>\n<p>The role of CSM software is to interface with the CRM so that the CRM continues to serve its function as sales software (including renewals, upsells, etc.) during. The CSM software sources usage data, satisfaction data, etc. to identify opportunities or risks of churn, which are then transmitted (or not) to the CRM. It allows operations teams to keep a tool of their own and track accounts receivable, take notes, and find opportunities for growth.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"better-communicate-with-your-customers\"><\/span><span class=\"ez-toc-section\" id=\"better-communicate-with-your-customers\"><\/span><span class=\"ez-toc-section\" id=\"better-communicate-with-your-customers\"><\/span>Better communicate with your customers<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The problem with customer communications very often comes from the explosion of tools and teams that communicate directly with customers. In a classic SaaS with 200+ employees, there is often software that manages NPS on its own, ticketing software that manages CSAT, CRM that manages renewal,  <a href=\"https:\/\/stripe.com\/fr\" target=\"_blank\" rel=\"noopener\">Stripe<\/a>  that handles card renewal or dunning topics, a marketing automation tool that sends a whole bunch of sequences for a whole bunch of reasons.<\/p>\n<p>Often, the most advanced teams build a report that aggregates the information from all these tools. However, this is a rather inefficient technique that must be operated continuously.<\/p>\n<p>CSM tools offer a wide range of functionalities to obtain more qualitative customer feedback and to centralize it in one tool, under a customer account card.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"integrate-with-your-tools\"><\/span><span class=\"ez-toc-section\" id=\"integrate-with-your-tools\"><\/span><span class=\"ez-toc-section\" id=\"integrate-with-your-tools\"><\/span>Integrate with your tools<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/tech-stack-csm.png\" alt=\"\" width=\"1440\" height=\"567\" class=\"aligncenter size-full wp-image-41554\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/tech-stack-csm.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/tech-stack-csm-300x118.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/tech-stack-csm-1024x403.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/tech-stack-csm-768x302.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p style=\"text-align: center\"><em><a class=\"external\" href=\"https:\/\/www.insided.com\/the-technology-stack-for-customer-success-teams\/#success-grows\" target=\"_blank;\" rel=\"noopener\">(Insided<\/a>)<\/em><\/p>\n<p>The customer success tool must access, aggregate, and make intelligible very heterogeneous sets of data: CRM customer file, product interactions, marketing interactions, interactions with customer support, job changes and recruitments at customers, etc.<\/p>\n<p>The CSM tool must be able to assemble all this data and make it easily usable. Integrations with your usual tools are fundamental to ensure this objective.<\/p>\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"1-gainsight\"><\/span><span class=\"ez-toc-section\" id=\"1-gainsight\"><\/span><span class=\"ez-toc-section\" id=\"1-gainsight\"><\/span>#1 Gainsight<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">CSM&#8217;s all-in-one software, very good at identifying risky accounts and customer communication<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41482\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243131368.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243131368.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243131368-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243131368-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243131368-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<\/div>\n<p><a class=\"external\" href=\"https:\/\/www.gainsight.com\/\" target=\"_blank\" rel=\"noopener\">Gainsight<\/a> provides a central dashboard that acts as a command center for customer success and serves companies like <a class=\"external\" href=\"https:\/\/www.box.com\/resources\/downloads\" target=\"_blank\" rel=\"noopener\">Box<\/a>, <a class=\"external\" href=\"https:\/\/www.wework.com\/fr-FR\" target=\"_blank\" rel=\"noopener\">WeWork<\/a> and <a class=\"external\" href=\"https:\/\/boomi.com\" target=\"_blank\" rel=\"noopener\">Dell Boomi<\/a>. From the main Gainsight page, customer success teams can track user trends via CSAT, sentiment ratings and NPS, or focus on specific customer segments.<\/p>\n<p>The dashboard highlights annual recurring revenue (ARR) and upcoming user account renewals. This is very helpful in supporting your income goals. You also have access to success plans to track your progress towards your goals.<\/p>\n<p>Gainsight offers a drag and drop onboarding editor that allows you to automate customer journeys. The tool provides particularly useful content for, such as game guides for client success. If you organize customer calls via <a class=\"external\" href=\"https:\/\/calendly.com\/fr\" target=\"_blank\" rel=\"noopener\">Calendly<\/a>, you can automatically update your database thanks to this Calendly + Gainsight integration.<\/p>\n<p>Gainsight offers three premium plans, one of which offers a free trial version. Rates are available upon request.  <\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"Gainsight\" href=\"https:\/\/www.gainsight.com\/\" target=\"_blank;\" rel=\"noopener\">Gainsight<\/a><\/div>\n<div><\/div>\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"2-churnzero\"><\/span><span class=\"ez-toc-section\" id=\"2-churnzero\"><\/span><span class=\"ez-toc-section\" id=\"2-churnzero\"><\/span>#2 ChurnZero<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">Another leader in CSM tools with a focus on churn detection<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41478\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243164413.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243164413.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243164413-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243164413-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243164413-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p><a class=\"external\" href=\"https:\/\/churnzero.com\/\" target=\"_blank\" rel=\"noopener\">ChurnZero<\/a> is a cloud-based customer success software that helps you manage churn risk. It is designed to help you identify your most at-risk customers and <a href=\"https:\/\/salesdorado.com\/en\/customer-retention\/outils-de-fidelisation-client\/\" target=\"_blank\" rel=\"noopener\">retain<\/a> them.<\/p>\n<p>ChurnZero uses data science to identify at-risk customers based on their behavior, past and present, across multiple online platforms. It then uses machine learning to predict which customers are likely to leave. The software also allows you to set up automated messages to encourage engagement with these customers and use a predictive model to contact these customers before they leave.<\/p>\n<p>Beyond customer information (customer accounts, customer journeys, health scores), ChurnZero offers custom dashboards, workflow automation, real-time alerts, reporting and analytics, REST API access, customer surveys and third-party integrations\/add-ons, etc.<\/p>\n<p>The software offers many integrations, such as <a class=\"internal\" href=\"https:\/\/salesdorado.com\/en\/crm\/salesforce-review\/\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a>, <a class=\"external\" href=\"https:\/\/www.hubspot.fr\/\" target=\"_blank\" rel=\"noopener\">Hubspot<\/a>, <a class=\"external\" href=\"https:\/\/www.netsuite.com\/portal\/home.shtml\" target=\"_blank\" rel=\"noopener\">Netsuite<\/a>, <a class=\"external\" href=\"https:\/\/www.close.com\/\" target=\"_blank\" rel=\"noopener\">Close.io<\/a>, <a class=\"internal\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/zoho-crm-review\/\" target=\"_blank\" rel=\"noopener\">Zoho CRM<\/a>, <a class=\"external\" href=\"https:\/\/www.chargebee.com\/\" target=\"_blank\" rel=\"noopener\">Chargebee<\/a>, <a class=\"external\" href=\"https:\/\/dynamics.microsoft.com\/fr-fr\/crm\/\" target=\"_blank\" rel=\"noopener\">Microsoft Dynamics CRM<\/a>, <a class=\"internal\" href=\"https:\/\/salesdorado.com\/en\/crm\/pipedrive-review\/\" target=\"_blank\" rel=\"noopener\">Pipedrive<\/a>, <a class=\"external\" href=\"https:\/\/www.copper.com\/\" target=\"_blank\" rel=\"noopener\">Copper<\/a>, <a class=\"external\" href=\"https:\/\/www.freshworks.com\/fr\/crm\/sales\/\" target=\"_blank\" rel=\"noopener\">Freshsales<\/a> and many other tools. ChurnZero also offers a REST API if you want to integrate your data into an unlisted system.<\/p>\n<p>ChurnZero does not offer a free trial or free version, and pricing is available upon request.  <\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"ChurnZero\" href=\"https:\/\/churnzero.com\/\" target=\"_blank;\" rel=\"noopener\">ChurnZero<\/a><\/div>\n<div><\/div>\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"3-zendesk\"><\/span><span class=\"ez-toc-section\" id=\"3-zendesk\"><\/span><span class=\"ez-toc-section\" id=\"3-zendesk\"><\/span>#3 Zendesk<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">Ticketing software giant goes further and further into the life of the customer and becomes a real alternative<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41474\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243181502.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243181502.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243181502-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243181502-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243181502-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<\/div>\n<p><a class=\"external\" href=\"https:\/\/www.zendesk.fr\/\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a> is one of the leaders in cloud-based customer success software. It offers simple management of customer support interactions, including a support ticket system.<\/p>\n<p>Ticket forms allow you to create different types of support requests and to meet specific customer needs. You can even add custom fields to your forms. The integration of Zendesk and Calendly or its <a href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/free-calendly-alternatives\/\" target=\"_blank\" rel=\"noopener\">free alternatives<\/a> also makes it easy to schedule support <a href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/online-appointment-setting-software\/\" target=\"_blank\" rel=\"noopener\">appointments<\/a>.<\/p>\n<p>Beyond support tickets, Zendesk offers many useful features to improve your customer service performance. The application features live chat, appointment management, social media integration and knowledge base management.<\/p>\n<p>Zendesk offers a first plan at \u20ac19\/month, and other premium plans ranging in price from \u20ac49\/month to \u20ac215\/month for enterprise plans. A free 30-day trial is available for all plans.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"Zendesk\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/notice-zendesk\/\" target=\"_blank;\" rel=\"noopener\">Zendesk<\/a><\/div>\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"4-planhat\"><\/span><span class=\"ez-toc-section\" id=\"4-planhat\"><\/span><span class=\"ez-toc-section\" id=\"4-planhat\"><\/span>#4 Planhat<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">To build a unique customer repository and advanced ABM strategies<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41470\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243196082.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243196082.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243196082-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243196082-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676243196082-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<\/div>\n<p><a class=\"external\" href=\"https:\/\/www.planhat.com\/fr\/\" target=\"_blank\" rel=\"noopener\">Planhat<\/a> is an all-in-one customer success tool that allows users to easily manage customer relationships, track customer usage of their products, identify areas for improvement, and create personalized support services.<\/p>\n<p>Planhat allows you to collect data from multiple sources: email, web analytics, social networks and CRM systems. From this data, you can easily create customized dashboards and analysis reports.<\/p>\n<p>The software also provides detailed analysis reports that give you insight into customer behavior and preferences. Planhat offers many integrations, such as <a class=\"external\" href=\"https:\/\/aircall.io\/fr\/\" target=\"_blank\" rel=\"noopener\">Aircall<\/a>, <a class=\"external\" href=\"https:\/\/www.pendo.io\/\" target=\"_blank\" rel=\"noopener\">Pendo<\/a>, <a class=\"external\" href=\"https:\/\/segment.com\/\" target=\"_blank\" rel=\"noopener\">Segment<\/a>, <a class=\"external\" href=\"https:\/\/www.satismeter.com\/\" target=\"_blank\" rel=\"noopener\">SatisMeter<\/a>, <a class=\"external\" href=\"https:\/\/www.stitchdata.com\/\" target=\"_blank\" rel=\"noopener\">Stitch<\/a>, <a class=\"internal\" href=\"https:\/\/salesdorado.com\/en\/crm\/pipedrive-review\/\" target=\"_blank\" rel=\"noopener\">Pipedrive<\/a>, <a class=\"external\" href=\"\/go\/sfdc_demo\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a>, <a class=\"internal\" href=\"https:\/\/salesdorado.com\/en\/inbound-marketing\/review-mailchimp\/\" target=\"_blank\" rel=\"noopener\">Mailchimp<\/a>, <a class=\"external\" href=\"https:\/\/www.hubspot.fr\/\" target=\"_blank\" rel=\"noopener\">Hubspot<\/a> and many others.<\/p>\n<p>Planhat offers 3 premium plans whose rates are available upon request.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"Planhat\" href=\"https:\/\/www.planhat.com\/fr\/\" target=\"_blank;\" rel=\"noopener\">Planhat<\/a><\/div>\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"5-catalyst\"><\/span><span class=\"ez-toc-section\" id=\"5-catalyst\"><\/span><span class=\"ez-toc-section\" id=\"5-catalyst\"><\/span>#5 Catalyst<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">One of CSM&#8217;s best tools for driving upsell and creating customer communication campaigns<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41466\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241063549.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241063549.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241063549-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241063549-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241063549-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<\/div>\n<p><a class=\"external\" href=\"https:\/\/catalyst.io\/\" target=\"_blank\" rel=\"noopener\">Catalyst<\/a> is a very powerful customer success software that allows you to offer personalized help to your customers and makes it quite easy to retain them.<\/p>\n<p>With detailed analytics, Catalyst helps you capture leads, increase conversions and retain existing customers. You can also create rules based on the behavior of your customers. For example, send them a reminder email if they don&#8217;t open your emails. It allows you to automatically track your customers and identify customers who are no longer engaging with your brand.<\/p>\n<p>Catalyst also offers a comprehensive prospect assessment. This is especially useful for categorizing your prospects into different categories, based on the likelihood of them becoming customers. Other features are available: personalized dashboards, customer health scores, customer journey mapping, email automation, customer segmentation, activity tracking, but also a wide range of integrations<a class=\"external\" href=\"https:\/\/www.zendesk.fr\/\" target=\"_blank\" rel=\"noopener\">(Zendesk<\/a>, <a class=\"external\" href=\"\/go\/salesforce\" target=\"_blank\" rel=\"noopener\">Service Cloud<\/a>, <a class=\"external\" href=\"https:\/\/www.snowflake.com\/?lang=fr\" target=\"_blank\" rel=\"noopener\">Snowflake<\/a>, <a class=\"external\" href=\"https:\/\/segment.com\/\" target=\"_blank\" rel=\"noopener\">Segment<\/a>, etc.).<\/p>\n<p>Catalyst rates are available upon request.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"Catalyst\" href=\"https:\/\/catalyst.io\/\" target=\"_blank;\" rel=\"noopener\">Catalyst<\/a><\/div>\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"6-pendo\"><\/span><span class=\"ez-toc-section\" id=\"6-pendo\"><\/span><span class=\"ez-toc-section\" id=\"6-pendo\"><\/span>#6 Pendo<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">A CSM tool that focuses on chatbot and in-app customer communications<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41462\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241090591.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241090591.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241090591-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241090591-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241090591-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<\/div>\n<p><a class=\"external\" href=\"https:\/\/www.pendo.io\/\" target=\"_blank\" rel=\"noopener\">Pendo<\/a> is a customer success tool that offers interesting features to improve the customer experience of its users. It provides advanced analytics and guides that make it easier for users to get started with the application.<\/p>\n<p>Pendo also allows you to create dashboards to track whether the strategy you are adopting is the right one to guide customer behavior. The software also provides access to data that tracks customer engagement.<\/p>\n<p>You can also import CRM data from many tools, such as Salesforce. The integration of Calendly and Pendo makes it easy to schedule Zoom calls with users who need help.<\/p>\n<p>Pendo offers a free plan, a first premium plan at \u20ac580\/month and two premium plans for businesses.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"Pendo\" href=\"https:\/\/www.pendo.io\/\" target=\"_blank;\" rel=\"noopener\">Pendo<\/a><\/div>\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<h2><\/h2>\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"7-hubspot\"><\/span><span class=\"ez-toc-section\" id=\"7-hubspot\"><\/span><span class=\"ez-toc-section\" id=\"7-hubspot\"><\/span>#7 Hubspot<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">The support tool used with CRM and marketing automation tools becomes an advanced customer success tool<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41458\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241127829.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241127829.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241127829-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241127829-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241127829-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<\/div>\n<p><a class=\"external\" href=\"https:\/\/www.hubspot.fr\/\" target=\"_blank\" rel=\"noopener\">Hubspot<\/a> is an all-in-one customer success solution that adapts to a wide range of needs.<\/p>\n<p>Hubspot makes it easy to organize customer requests and issues. The team&#8217;s common inbox allows messages to be assigned to different members. Hubbspot also offers interesting customer feedback tools that give you an idea of the customer satisfaction score.<\/p>\n<p>The beauty of Hubspot is that, as a marketing automation and CRM software, it offers very strong integrations if you want to use the entire Hubspot suite. For those who are hesitant to adopt a customer success solution, Hubspot can be an interesting solution: Hubspot Marketing Hub, <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/hubspot-crm-review\/\" target=\"_blank\" rel=\"noopener\">Hubspot CRM<\/a>, and Hubspot Support stand on their own, if the data is well centralized and fluid between all the tools.<\/p>\n<p>Hubspot offers a premium &#8220;Professional&#8221; plan at \u20ac823\/month and an &#8220;Enterprise&#8221; plan at \u20ac3,300\/month.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"Hubspot\" href=\"https:\/\/www.hubspot.fr\/\" target=\"_blank;\" rel=\"noopener\">Hubspot<\/a><\/div>\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"8-profitwell\"><\/span><span class=\"ez-toc-section\" id=\"8-profitwell\"><\/span><span class=\"ez-toc-section\" id=\"8-profitwell\"><\/span>#8 Profitwell<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">A very analytical tool for customer success at an almost scientific level<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41454\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241522221.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241522221.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241522221-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241522221-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241522221-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<\/div>\n<p><a class=\"external\" href=\"https:\/\/www.profitwell.com\/\" target=\"_blank\" rel=\"noopener\">Profitwell<\/a> is a customer success tool that is perfectly suited for those who want to have very precise data, especially in terms of identifying at-risk customers. It provides fairly rich financial metrics with graphs, which can make the interface unintuitive for less experienced users.<\/p>\n<p>It offers interesting features, such as data import and export tools, reports and dashboards, and ensures data reliability and security.<\/p>\n<p>Profitwell offers a free plan, a Retain plan, which is priced according to the revenue collected, and two premium plans, at $1000 and $1500\/month.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"Profitwell\" href=\"https:\/\/www.profitwell.com\/\" target=\"_blank;\" rel=\"noopener\">Profitwell<\/a><\/div>\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"9-intercom\"><\/span><span class=\"ez-toc-section\" id=\"9-intercom\"><\/span><span class=\"ez-toc-section\" id=\"9-intercom\"><\/span>#9 Intercom<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">The ultimate customer communication tool with many advanced segmentation features<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41450\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241588033.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241588033.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241588033-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241588033-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241588033-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<\/div>\n<p><a class=\"external\" href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"noopener\">Intercom<\/a> is a live customer success chat software that offers many ways to connect with users. With live chat features, personalized chatbots, in-app banners, push notifications, it connects with users in multiple ways and ensures excellent customer communication.<\/p>\n<p>You can integrate Intercom with other applications, like <a href=\"https:\/\/slack.com\/intl\/fr-fr\" target=\"_blank\" rel=\"noopener\">Slack<\/a>. It allows you to integrate this tool into your team&#8217;s current workflow and manage messages where they work. You can also integrate it with Calendly, to instantly schedule customer calls, or <a class=\"external\" href=\"https:\/\/www.intercom.com\/fr\/messenger\" target=\"_blank\" rel=\"noopener\">Intercom Messenger<\/a>.<\/p>\n<p>Intercom offers a first premium plan from 69\u20ac\/month and more expensive plans for companies, whose rates are available on request.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"Intercom\" href=\"https:\/\/www.intercom.com\/\" target=\"_blank;\" rel=\"noopener\">Intercom<\/a><\/div>\n<div class=\"itemlist\" style=\"margin-bottom: 1.5rem\">\n<h2 style=\"margin-bottom: 0\"><span class=\"ez-toc-section\" id=\"10-totango\"><\/span><span class=\"ez-toc-section\" id=\"10-totango\"><\/span><span class=\"ez-toc-section\" id=\"10-totango\"><\/span>#10 Totango<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span class=\"is-size-5 has-text-weight-light has-text-grey-dark\">A comprehensive tool to monitor the health of customer accounts<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-41446\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241629614.png\" alt=\"\" width=\"1440\" height=\"810\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241629614.png 1440w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241629614-300x169.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241629614-1024x576.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/screely-1676241629614-768x432.png 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<\/div>\n<p><a class=\"external\" href=\"https:\/\/www.totango.com\/\" target=\"_blank\" rel=\"noopener\">Totango<\/a> is a customer success software that provides organizations with a suite of tools to manage customer engagement and measure the success of customer success initiatives. It allows you to easily track customer health scores and get key information on whether or not your features are being used. This is very useful for assessing customer engagement.<\/p>\n<p>Totango also allows you to define custom health scores based on specific business metrics and usage patterns. This is especially useful for aligning customer health scores with business goals. A proactive alerts feature also allows for notifications when specific events occur, such as changes in usage patterns or customer engagement.<\/p>\n<p>With reporting and analysis tools, Totango offers a full range of capabilities to assess customer health and identify actions to improve customer satisfaction. Totango integrates with many software: <a class=\"external\" href=\"\/go\/sfdc_demo\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a>, <a class=\"external\" href=\"https:\/\/www.hubspot.fr\/\" target=\"_blank\" rel=\"noopener\">Hubspot<\/a>, <a class=\"internal\" href=\"https:\/\/salesdorado.com\/en\/account-based-marketing\/pardot-review\/\" target=\"_blank\" rel=\"noopener\">Pardot<\/a> and many other tools.<\/p>\n<p>Totango offers a free forever plan, a first premium plan at \u20ac233\/month, and a Growth plan at \u20ac1029\/month.<\/p>\n<div class=\"buttons\"><a class=\"button is-primary\" title=\"Totango\" href=\"https:\/\/www.totango.com\/\" target=\"_blank;\" rel=\"noopener\">Totango<\/a><\/div>\n<\/div>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"41561\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What makes a good customer success tool? We have relied on the excellent article of [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":41435,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[294],"tags":[313],"class_list":["post-41561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-retention","tag-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 10 customer success tools | Salesdorado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 10 customer success tools | Salesdorado\" \/>\n<meta property=\"og:description\" content=\"What makes a good customer success tool? We have relied on the excellent article of [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesdorado\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-21T12:30:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-04T10:21:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/photo-1619811647569-9bd357bacae5-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"810\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Axel Lavergne\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Axel Lavergne\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Top 10 customer success tools | Salesdorado","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/","og_locale":"en_US","og_type":"article","og_title":"Top 10 customer success tools | Salesdorado","og_description":"What makes a good customer success tool? We have relied on the excellent article of [&hellip;]","og_url":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/","og_site_name":"Salesdorado","article_published_time":"2023-02-21T12:30:38+00:00","article_modified_time":"2024-03-04T10:21:42+00:00","og_image":[{"width":1440,"height":810,"url":"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/photo-1619811647569-9bd357bacae5-1.jpg","type":"image\/jpeg"}],"author":"Axel Lavergne","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Axel Lavergne","Est. reading time":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#article","isPartOf":{"@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/"},"author":{"name":"Axel Lavergne","@id":"https:\/\/salesdorado.com\/en\/#\/schema\/person\/cd744347dfca9e520f11f2341f52cfe8"},"headline":"Customer success tools | Top 10, best practices, and selection criteria","datePublished":"2023-02-21T12:30:38+00:00","dateModified":"2024-03-04T10:21:42+00:00","mainEntityOfPage":{"@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/"},"wordCount":2107,"commentCount":0,"publisher":{"@id":"https:\/\/salesdorado.com\/en\/#organization"},"image":{"@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#primaryimage"},"thumbnailUrl":"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/photo-1619811647569-9bd357bacae5-1.jpg","keywords":["Tools"],"articleSection":["Customer retention"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/","url":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/","name":"Top 10 customer success tools | Salesdorado","isPartOf":{"@id":"https:\/\/salesdorado.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#primaryimage"},"image":{"@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#primaryimage"},"thumbnailUrl":"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/photo-1619811647569-9bd357bacae5-1.jpg","datePublished":"2023-02-21T12:30:38+00:00","dateModified":"2024-03-04T10:21:42+00:00","breadcrumb":{"@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#primaryimage","url":"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/photo-1619811647569-9bd357bacae5-1.jpg","contentUrl":"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/02\/photo-1619811647569-9bd357bacae5-1.jpg","width":1440,"height":810},{"@type":"BreadcrumbList","@id":"https:\/\/salesdorado.com\/en\/customer-retention\/customer-success-tools-top-10-best-practices-and-selection-criteria\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/salesdorado.com\/en\/"},{"@type":"ListItem","position":2,"name":"Customer retention","item":"https:\/\/salesdorado.com\/en\/.\/customer-retention\/"},{"@type":"ListItem","position":3,"name":"Customer success tools | Top 10, best practices, and selection criteria"}]},{"@type":"WebSite","@id":"https:\/\/salesdorado.com\/en\/#website","url":"https:\/\/salesdorado.com\/en\/","name":"Salesdorado","description":"Work smarter, close more","publisher":{"@id":"https:\/\/salesdorado.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/salesdorado.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/salesdorado.com\/en\/#organization","name":"Salesdorado","url":"https:\/\/salesdorado.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/salesdorado.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/09\/sdo-icon.png","contentUrl":"https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/09\/sdo-icon.png","width":176,"height":176,"caption":"Salesdorado"},"image":{"@id":"https:\/\/salesdorado.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/salesdorado.com\/en\/#\/schema\/person\/cd744347dfca9e520f11f2341f52cfe8","name":"Axel Lavergne","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/61f747d3f9cf567b4798115cbe804631716aceb94350e6facdf49965a8571d70?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/61f747d3f9cf567b4798115cbe804631716aceb94350e6facdf49965a8571d70?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/61f747d3f9cf567b4798115cbe804631716aceb94350e6facdf49965a8571d70?s=96&d=mm&r=g","caption":"Axel Lavergne"},"description":"Axel est un des co-fondateurs de Salesdorado. Il est aussi le fondateur de reviewflowz, un logiciel de gestion des avis clients.","sameAs":["https:\/\/salesdorado.com\/","https:\/\/www.linkedin.com\/in\/lavergneaxel\/","https:\/\/salesdorado.com\/wp-content\/uploads\/2023\/08\/axel-lavergne.jpeg","18SMiJ_YMKevIubRtPv-bVr5W3uQct3aB8goMkty1v6s","Fondateur @ Salesdorado & reviewflowz.com"],"url":"https:\/\/salesdorado.com\/en\/author\/axelmetacompany-co\/"}]}},"_links":{"self":[{"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/posts\/41561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/comments?post=41561"}],"version-history":[{"count":0,"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/posts\/41561\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/media\/41435"}],"wp:attachment":[{"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/media?parent=41561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/categories?post=41561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/salesdorado.com\/en\/wp-json\/wp\/v2\/tags?post=41561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}