{"id":55722,"date":"2024-04-08T13:20:13","date_gmt":"2024-04-08T13:20:13","guid":{"rendered":"https:\/\/salesdorado.com\/uncategorized\/hubspot-services-vs-zendesk\/"},"modified":"2024-04-17T06:53:17","modified_gmt":"2024-04-17T06:53:17","slug":"hubspot-services-vs-zendesk","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/customer-retention\/hubspot-services-vs-zendesk\/","title":{"rendered":"Hubspot Service VS Zendesk"},"content":{"rendered":"

HubSpot first made a name for itself with its marketing automation suite. Then for its free CRM. And today, they also offer a complete ticketing software package, integrated into the HubSpot ecosystem, which poses a serious challenge to the leader in this field: Zendesk.<\/p>\n

Zendesk took the direct opposite course. They started with ticketing, and have clearly taken a leading position in the field. In e-commerce, SaaS, and even to manage much larger contact centers. In 2018, they announced the acquisition of a fairly well-established commercial CRM called Base. They called it Zendesk Sell, and Zendesk de facto became a customer relations platform.<\/p>\n

In this article, we compare the two solutions on their customer support aspect alone. In particular, we evaluated their ticket management (the heart of a ticketing tool), collaboration and automation tools, live chat, and the CMS that lets you deploy a help desk. <\/p>\n

Unsurprisingly, Zendesk comes out on top, but Hubspot has real arguments, especially for relatively small support teams with a strong impact on revenue – high average baskets, basically.<\/p>\n

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TRY A FREE TRIAL TO COMPARE SOLUTIONS<\/span><\/p>\n

The best way to find out is often to try out the software. As intuitive & intelligent as they both are, you and your teams will necessarily have an intuitive preference. To take things a step further, you can take advantage of free trials and\/or demos, while learning about the different costs associated with each tool.<\/p>\n

Try HubSpot Service Hub<\/a>Try Zendesk Services<\/a><\/div>\n<\/div>\n
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Sommaire<\/p>\n<\/span><\/div>\n