{"id":69997,"date":"2026-06-18T07:41:34","date_gmt":"2026-06-18T07:41:34","guid":{"rendered":"https:\/\/salesdorado.com\/uncategorized\/notice-close-crm\/"},"modified":"2026-06-18T09:49:01","modified_gmt":"2026-06-18T09:49:01","slug":"review-close-crm","status":"publish","type":"post","link":"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/","title":{"rendered":"Our Review of Close, the CRM Tailored for Cold Calling"},"content":{"rendered":"<p>Close is a <a href=\"https:\/\/salesdorado.com\/en\/crm\/\">CRM<\/a> designed for outbound sales, with native integration of phone, SMS, and email, and a power dialer that makes it a true sales productivity tool for small teams that spend most of their time on the phone.<\/p>\n<p>Since June 2026, the publisher has added Chloe, a voice-based AI agent that calls, qualifies leads, and schedules appointments on your behalf.<\/p>\n<p>On the other hand, the tool is still very much geared toward the U.S. market: there is no French version, and Chloe is currently available only in the United States and Canada, in English only.<\/p>\n<p>Under what conditions is Close the right choice among the <a href=\"https:\/\/salesdorado.com\/en\/crm\/software-comparison-crm-b2b\/\">B2B CRM software solutions<\/a> on the market? How does it stack up for a French team without its flagship feature? And how much does it really cost once pay-as-you-go calling is added to the listed price? We\u2019ve analyzed the tool in depth; here\u2019s our full review.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#our-review-of-close-a-summary\" >Our Review of Close A Summary<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#close-the-self-proclaimed-anti-salesforce\" >Close, the self-proclaimed anti-Salesforce<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#chloe-what-closes-ai-agent-really-does\" >Chloe What Close&#8217;s AI Agent Really Does<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#the-features-that-have-made-close-famous\" >The features that have made Close famous<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#1-native-telephony\" >#1 Native Telephony<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#2-the-unified-inbox-and-smart-views\" >#2 The Unified Inbox and Smart Views<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#multichannel-workflows\" >Multichannel Workflows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#a-surprising-data-model\" >A Surprising Data Model<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#close-pricing-how-much-does-this-crm-cost\" >Close Pricing How Much Does This CRM Cost?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#what-we-like-and-dont-like\" >What we like (and don&#8217;t like)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#using-close-from-france-what-to-check-before-signing\" >Using Close from France What to Check Before Signing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#our-verdict-who-is-close-designed-for\" >Our verdict Who is Close designed for?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#close-is-right-for-you-if\" >Close is right for you if<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/#skip-it-if\" >Skip it if <\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"our-review-of-close-a-summary\"><\/span>Our Review of Close: A Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"overflow-x-scroll w-full\">\n<table class=\"table-auto w-full\">\n<thead class=\"bg-gold-500\">\n<tr class=\"text-sm\">\n<th class=\"p-2 border border-slate-600\">Perimeter<\/th>\n<th class=\"p-2 border border-slate-600\">Score<\/th>\n<th class=\"p-2 border border-slate-600\">Our opinion<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"bg-white\">\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Overall rating<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">4,1<\/td>\n<td class=\"p-2 border border-slate-600\">Close is a CRM for outbound sales, with natively integrated phone, email, and SMS capabilities. While highly effective for small sales teams handling a high volume of calls, it loses much of its appeal outside of this niche, and its suitability for the French market remains limited.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Ease of use<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">4,6<\/td>\n<td class=\"p-2 border border-slate-600\">That&#8217;s the number one selling point. The interface is clean and the app is fast, which clearly encourages adoption. The only downside: everything is in English.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Outbound Features<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">4,5<\/td>\n<td class=\"p-2 border border-slate-600\">All outbound calling features are built-in, including the power dialer, predictive dialer, real-time call coaching, multichannel sequences, and call recordings. Few CRMs offer this level of depth for outbound calling.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Chloe and AI<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">3,6<\/td>\n<td class=\"p-2 border border-slate-600\">The most integrated voice AI agent on the market, with truly impressive beta results. However, availability is limited to the United States and Canada, in English only. For a French reader, this is more of a roadmap than an actual feature, unfortunately. We\u2019ll have to be patient a little longer.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Quality-price ratio<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">3,3<\/td>\n<td class=\"p-2 border border-slate-600\">The advertised price of $9 is misleading. The real cost of getting started with an outbound team is the Growth plan at $99 per user, plus pay-as-you-go calling and AI credits. Expect the actual cost to be double the advertised price.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Suitability for the French market<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">2,8<\/td>\n<td class=\"p-2 border border-slate-600\">That\u2019s Close\u2019s biggest drawback. The interface and support are in English only, prices are listed in dollars, text messages can\u2019t be sent to French numbers, and Chloe isn\u2019t available in Europe. However, Close is particularly useful for French teams that are prospecting internationally in English.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Try Close for free<\/span><br \/>\nClose offers a 14-day free trial, including $5 in call credits, so you can test the service under real-world conditions. The provider also offers a 30-day money-back guarantee.\n<div class=\"buttons\"><a class=\"button is-normal is-info\" title=\"Close\" href=\"https:\/\/close.com\" target=\"_blank\" rel=\"noopener\">Try Close<\/a><\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"close-the-self-proclaimed-anti-salesforce\"><\/span>Close, the self-proclaimed anti-Salesforce<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Close is a unique case in the CRM landscape. The company was founded in 2013 by Steli Efti, a leading figure in sales content in the United States, and has never raised funding. It is profitable, 100% remote, and has about 100 employees serving more than 11,500 client teams. With no pressure from investors, there\u2019s no need to rush into new features: in thirteen years, the product has never strayed from its original vision.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69884\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-page-accueil.png\" alt=\"\" width=\"1700\" height=\"908\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-page-accueil.png 1700w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-page-accueil-300x160.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-page-accueil-1024x547.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-page-accueil-768x410.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-page-accueil-1536x820.png 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/><\/p>\n<p>This thesis can be summed up in one sentence: <strong>most CRMs are data-logging systems; Close aims to be an action-oriented system<\/strong>. In practical terms, the tool isn\u2019t designed to neatly store your data for use in reports. It\u2019s designed to facilitate more calls and spark more conversations, with as little friction as possible between the sales rep and their prospect.<\/p>\n<p>The publisher takes honesty so far as to publish <a href=\"https:\/\/close.com\/blog\/reasons-not-to-buy-close-crm\" target=\"_blank\" rel=\"noopener\">an article on its own blog listing the reasons not to buy Close<\/a>. We really appreciated this approach, which we haven\u2019t seen anywhere else. The post explains that Close isn\u2019t aimed at large organizations, teams looking for an all-in-one platform with marketing and billing features, or those seeking a free CRM. <strong>Its target audience is teams of 3 to 15 salespeople who spend their days on the phone and want to be up and running the very same day<\/strong>. This clear positioning is evident throughout the product.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69844\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-reporting.png\" alt=\"\" width=\"1700\" height=\"673\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-reporting.png 1700w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-reporting-300x119.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-reporting-1024x405.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-reporting-768x304.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-reporting-1536x608.png 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/><\/p>\n<p><!-- IMAGE : capture d'\u00e9cran de la page d'accueil de Close (1440x810) --><\/p>\n<h2><span class=\"ez-toc-section\" id=\"chloe-what-closes-ai-agent-really-does\"><\/span>Chloe: What Close&#8217;s AI Agent Really Does<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Chloe is the big new release of 2026, and it\u2019s worth taking a closer look at, even if it remains out of reach for French companies for now.<\/p>\n<p>The concept: an AI agent natively integrated into the CRM that manages your pipeline just like a junior <a href=\"https:\/\/salesdorado.com\/en\/revenue-operations\/sdr-definition\/\">SDR<\/a> would. Its most impressive feature is its voice capabilities. When a lead enters Close, Chloe can call them within minutes, conduct a structured discovery process based on your qualification criteria, address common objections, and then schedule an appointment directly in the appropriate sales rep\u2019s calendar.<\/p>\n<p>If no one answers, she leaves a voicemail message and moves on to the next person. Everything is transcribed, summarized, and logged in the file before the call even ends.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69898\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-chloe-scaled.png\" alt=\"\" width=\"2048\" height=\"1006\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-chloe-scaled.png 2048w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-chloe-300x147.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-chloe-1024x503.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-chloe-768x377.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-chloe-1536x754.png 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<p>But the voice agent is just the tip of the iceberg. Chloe also enriches the records based on conversations, writes meeting minutes via Notetaker, suggests the next step for each deal, and answers questions in natural language, such as \u201cWhich deals haven\u2019t moved in the last 30 days?\u201d The entire system operates using an AI credit system included in every plan, with credits consumed as they\u2019re used.<\/p>\n<div class=\"blocTips danger-light\"><i class=\"fa fa-exclamation-triangle\"><\/i><span class=\"title is-5\">Please note<\/span><br \/>\n: Chloe is only available to customers based in the United States and Canada, and only in English. Multilingual support is listed on the roadmap, but no date has been set. If Chloe is your main reason for watching Close from France, wait for the European launch before signing up.<\/div>\n<div class=\"blocTips primary-light\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">The Salesdorado Review<\/span><br \/>\nThere are dozens of AI voice agents out there. What really sets Chloe apart is its native integration: it makes calls with the lead\u2019s entire history in mind, and every action is logged directly in the CRM without the need to maintain a connector. This is exactly the direction the market is heading, as we explained in our guide to AI-powered CRMs for SMBs. Keep a very close eye on this once it launches in Europe.<\/div>\n<h2><span class=\"ez-toc-section\" id=\"the-features-that-have-made-close-famous\"><\/span>The features that have made Close famous<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Chloe aside, Close remains, above all, an excellent tool for commercial production. Four key elements are the foundation of its reputation.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1-native-telephony\"><\/span>#1 Native Telephony<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This is the core feature\u2014the one that built the product. While most CRMs rely on integration with third-party <a href=\"https:\/\/salesdorado.com\/en\/cold-calling\/best-cold-calling-software\/\">calling software<\/a>, Close includes its own calling features with all the associated functionality: one-click calls from the contact record, automatic logging, call recordings, pre-recorded voicemail messages sent with a single click, and more.<\/p>\n<p>There are two automatic dialing modes available:<\/p>\n<ul>\n<li>The power dialer automatically places calls from a list without the sales representative having to touch the keyboard.<\/li>\n<li>The predictive dialer, available only on the Scale plan, dials multiple numbers simultaneously and connects the sales representative only when a person answers.<\/li>\n<\/ul>\n<p>Designed for managers, the live coaching features (discreet listening, whispering, and intervention) allow new sales representatives to be trained using real calls.<\/p>\n<p>One thing to keep in mind: the phone service runs on the Twilio infrastructure and is billed on a pay-as-you-go basis, in addition to the subscription fee. You cannot connect your existing VoIP provider. That&#8217;s the price of full integration&#8230;<\/p>\n<p><!-- IMAGE : capture d'\u00e9cran du power dialer de Close (1440x810) --><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2-the-unified-inbox-and-smart-views\"><\/span>#2 The Unified Inbox and Smart Views<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The inbox centralizes everything that requires action: received emails, missed calls, overdue tasks, and follow-up reminders. Sales reps open Close in the morning and go through their list without having to switch between five different tools.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69872\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-messagerie-inbox.png\" alt=\"\" width=\"1700\" height=\"672\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-messagerie-inbox.png 1700w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-messagerie-inbox-300x119.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-messagerie-inbox-1024x405.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-messagerie-inbox-768x304.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-messagerie-inbox-1536x607.png 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/><\/p>\n<p>Smart Views round out the system. These are dynamic lists based on any criteria: leads who opened an email but didn&#8217;t reply, deals with no activity in the last 30 days, and contracts due for renewal this quarter.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69889\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-smart-views.gif\" alt=\"reviews, close, smart views\" width=\"1258\" height=\"768\" \/><\/p>\n<p>They update in real time and are shared with the team, making them a valuable tool for managing the <a href=\"https:\/\/salesdorado.com\/en\/crm\/sales-pipeline\/\">sales pipeline<\/a>. The search function is remarkably powerful. The only caveat: when conversation volumes are very high, the inbox\u2019s prioritization feature reaches its limits, and some teams end up organizing themselves around Smart Views rather than the inbox itself.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"multichannel-workflows\"><\/span>Multichannel Workflows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Workflows are Close\u2019s <a href=\"https:\/\/salesdorado.com\/en\/outbound-sales\/multi-channel-prospecting-sequences\/\">multichannel lead nurturing sequences<\/a>: a series of steps combining automated emails, text messages, call tasks, and timeframes, triggered when a lead meets certain criteria. They\u2019re easy to set up and effective, whether you\u2019re assigning a new lead automatically or streamlining follow-ups.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69856\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows.png\" alt=\"\" width=\"1700\" height=\"1045\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows.png 1700w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-300x184.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-1024x629.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-768x472.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-1536x944.png 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/><\/p>\n<p>However, it is important to be aware of its limitations:<\/p>\n<ul>\n<li>Workflows are available only on the Growth and Scale plans.<\/li>\n<li>The platform remains focused on contact sequences: for more advanced back-office automation, the available triggers are more limited than what the search function allows, and many teams continue to use Zapier or Make as a supplement.<\/li>\n<li>It&#8217;s not possible to compose an email directly within a workflow; you must first create a template and then insert it, which quickly clutters up the template library.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69860\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-2.png\" alt=\"\" width=\"1700\" height=\"1038\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-2.png 1700w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-2-300x183.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-2-1024x625.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-2-768x469.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-workflows-2-1536x938.png 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69864\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-templates-messsages.png\" alt=\"\" width=\"1700\" height=\"1060\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-templates-messsages.png 1700w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-templates-messsages-300x187.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-templates-messsages-1024x638.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-templates-messsages-768x479.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-templates-messsages-1536x958.png 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"a-surprising-data-model\"><\/span>A Surprising Data Model<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Close organizes everything around the \u201cLead,\u201d which in this context refers to the target company. Contacts, opportunities, calls, and emails are all managed within this single record. As a result, Close does not feature the traditional separation found in sales CRMs between accounts (organizations) and contacts.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69868\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-fiche-lead.png\" alt=\"\" width=\"1700\" height=\"691\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-fiche-lead.png 1700w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-fiche-lead-300x122.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-fiche-lead-1024x416.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-fiche-lead-768x312.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-fiche-lead-1536x624.png 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/><\/p>\n<p>This design choice makes perfect sense for transactional sales: <strong>an account&#8217;s entire history can be viewed on a single screen, in chronological order<\/strong>.<\/p>\n<p>This can be confusing for teams coming from a traditional CRM, and\u2014let\u2019s be honest\u2014it complicates complex sales cycles involving multiple contacts and subsidiaries. If you\u2019re considering <a href=\"https:\/\/salesdorado.com\/en\/crm\/software-migration-crm\/\">migrating your CRM software to<\/a> Close, you\u2019ll need to allow for a significant adjustment period in this regard, even though the vendor offers a free migration tool from the leading CRMs on the market.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69852\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-pipeline-de-vente.png\" alt=\"\" width=\"1700\" height=\"1032\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-pipeline-de-vente.png 1700w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-pipeline-de-vente-300x182.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-pipeline-de-vente-1024x622.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-pipeline-de-vente-768x466.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-pipeline-de-vente-1536x932.png 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/><\/p>\n<div class=\"blocTips success-light\">\n<p><i class=\"fa fa-book\"><\/i><span class=\"title is-5\">Going further<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/salesdorado.com\/en\/cold-calling\/statistics-on-telephone-prospecting\/\">Key Statistics on Cold Calling<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/cold-calling\/examples-sales-scripts\/\">Our Sample Telemarketing Scripts<\/a><\/li>\n<li><a href=\"https:\/\/salesdorado.com\/en\/cold-calling\/plan-call-telephone\/\">Creating an Effective Phone Call Plan<\/a><\/li>\n<\/ul>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"close-pricing-how-much-does-this-crm-cost\"><\/span>Close Pricing: How Much Does This CRM Cost?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Close offers four plans, billed per user per month. The prices below are for annual billing, which is significantly more cost-effective than monthly billing:<\/p>\n<div class=\"overflow-x-scroll w-full\">\n<table class=\"table-auto w-full\">\n<thead class=\"bg-gold-500\">\n<tr class=\"text-sm\">\n<th class=\"p-2 border border-slate-600\">Map<\/th>\n<th class=\"p-2 border border-slate-600\">Annual price<\/th>\n<th class=\"p-2 border border-slate-600\">Monthly price<\/th>\n<th class=\"p-2 border border-slate-600\">What You Need to Know<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"bg-white\">\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Solo<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">$9\/month<\/td>\n<td class=\"p-2 border border-slate-600\">$19\/month<\/td>\n<td class=\"p-2 border border-slate-600\">Limited to 1 user and 10,000 leads, with no workflows. Think of this as an extended trial rather than a full-fledged plan&#8230;<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Essentials<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">$35 per user per month<\/td>\n<td class=\"p-2 border border-slate-600\">$49 per user per month<\/td>\n<td class=\"p-2 border border-slate-600\">Unlimited leads, inbox, calls, text messages, and forms. But no workflows or power dialer, which rules it out for serious outbound prospecting.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Growth<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">$99\/user\/month<\/td>\n<td class=\"p-2 border border-slate-600\">$109\/user\/month<\/td>\n<td class=\"p-2 border border-slate-600\">Workflows, power dialer, bulk emails, and custom activities. <strong>This is the real gateway for a sales team<\/strong>.<\/td>\n<\/tr>\n<tr class=\"text-sm font-light\">\n<td class=\"p-2 border border-slate-600\"><strong>Scale<\/strong><\/td>\n<td class=\"p-2 border border-slate-600\">$139\/user\/month<\/td>\n<td class=\"p-2 border border-slate-600\">$149\/user\/month<\/td>\n<td class=\"p-2 border border-slate-600\">Predictive dialer, live call coaching, advanced permissions, unlimited recording retention, and custom fields.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>The first takeaway from this table: <strong>the structure of the plans naturally steers<\/strong> users <strong>toward the Growth plan<\/strong>. The Solo plan is a loss leader, and the Essentials plan deprives users of the two features that justify choosing Close over a cheaper competitor. If your team does outbound sales, assume that your benchmark price is $99 per user per month.<\/p>\n<p>The second lesson, which is less obvious: the subscription doesn&#8217;t cover everything. <strong>Phone calls are billed on a pay-as-you-go basis according to Twilio\u2019s rates<\/strong>, rounded up to the next minute. Phone lines start at $1 per month, but premium numbers with call routing and an automated greeting menu cost $19 per line. Call Assistant, which transcribes and summarizes calls, is an add-on that costs $50 per month plus $0.02 per minute. It\u2019s also worth noting that AI features consume credits, for which each plan includes a monthly quota that can be expanded for an additional fee.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69893\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-offres-prix.png\" alt=\"notice: closed bids, prices\" width=\"1900\" height=\"975\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-offres-prix.png 1900w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-offres-prix-300x154.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-offres-prix-1024x525.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-offres-prix-768x394.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-offres-prix-1536x788.png 1536w\" sizes=\"(max-width: 1900px) 100vw, 1900px\" \/><\/p>\n<p>Let&#8217;s do the math for a team of 5 outbound sales reps on the Growth plan: a $495 subscription fee, plus line charges, call usage, and a few add-ons. In practice, the monthly bill tends to be between $700 and $800, or $140 to $160 per sales rep. This is consistent with what we typically see for this type of tool, but it\u2019s a far cry from the eye-catching $9 listed on the pricing page! To put these amounts into perspective, our guide on the <a href=\"https:\/\/salesdorado.com\/en\/crm\/sales-crm-cost\/\">real cost of CRM software<\/a> details all the hidden costs associated with this type of project.<\/p>\n<div class=\"blocTips primary-light\"><i class=\"fa fa-lightbulb-o\"><\/i><span class=\"title is-5\">The Salesdorado Review<\/span><br \/>\nThe real question isn\u2019t whether Close is expensive, but whether the integration is worth the price. A <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/pipedrive-review\/\">Pipedrive<\/a> + <a href=\"https:\/\/salesdorado.com\/en\/cold-calling\/aircall-review\/\">Aircall<\/a> setup offers 80% of the features for significantly less, at the cost of having to maintain the integration and dealing with data split between two tools. Close only makes economic sense if your team makes enough calls for the built-in dialer to save time every day. Otherwise, the two-tool setup is the better option.<\/div>\n<h2><span class=\"ez-toc-section\" id=\"what-we-like-and-dont-like\"><\/span>What we like (and don&#8217;t like)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"columns\">\n<div class=\"column is-one-half\">\n<ul class=\"points-forts\">\n<li><strong>Getting started:<\/strong> Import a CSV file, and the team is making its first calls within the day. The app is fast, the interface is easy to use, and the learning curve is very short for a tool of this complexity.<\/li>\n<li><strong>Truly native telephony:<\/strong> dialing, call recording, live coaching, and text messaging\u2014all without any third-party integration. That\u2019s the heart of the product, and it really shows.<\/li>\n<li><strong>Smart Views:<\/strong> powerful dynamic lists that turn your CRM into a prioritization tool. One of the best implementations on the market.<\/li>\n<li><strong>Chloe:<\/strong> the most deeply integrated voice AI agent we&#8217;ve seen in a CRM, with beta results that back up its promise.<\/li>\n<li><strong>Assisted Migration:<\/strong> Close offers a <a href=\"https:\/\/help.close.com\/docs\/migration-from-another-crm\" target=\"_blank\" rel=\"noopener\">free migration tool<\/a> for the leading CRMs.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69876\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-import-contacts.png\" alt=\"\" width=\"1700\" height=\"746\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-import-contacts.png 1700w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-import-contacts-300x132.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-import-contacts-1024x449.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-import-contacts-768x337.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-crm-import-contacts-1536x674.png 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/><\/p>\n<\/div>\n<div class=\"column is-one-half\">\n<ul class=\"points-faibles\">\n<li><strong>The actual cost:<\/strong> between the virtually mandatory Growth plan, pay-as-you-go phone service, and AI credits, the final bill can easily double the advertised price.<\/li>\n<li><strong>No French version:<\/strong> the interface, documentation, and support are available in English only.<\/li>\n<li><strong>SMS is unavailable in France:<\/strong> Sending SMS messages is supported only to about a dozen countries, and France is not among them. An entire feature of the product is lost.<\/li>\n<li><strong>Chloe is not available:<\/strong> limited to U.S. and Canadian customers, in English. There is no date set for the multilingual roadmap.<\/li>\n<li><strong>Limited reporting and customization:<\/strong> no cohort analysis or advanced forecasting; custom charts are available only on the Scale plan; and there are no marketing or billing features.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"using-close-from-france-what-to-check-before-signing\"><\/span>Using Close from France: What to Check Before Signing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Let&#8217;s start with what works. Close provides local numbers in over 200 countries, including France: your prospects will see a French number displayed. Call billing follows Twilio&#8217;s rates by destination, which are reasonable for domestic calls within France.<\/p>\n<p>In terms of compliance, the provider is SOC 2 Type 2 certified and documents its GDPR compliance, but the data is hosted in the United States, with no option for European hosting. Depending on your industry, this issue should be reviewed by your DPO.<\/p>\n<p>Three limitations are particularly significant:<\/p>\n<ul>\n<li>First, the complete lack of a French version: if some members of your team aren&#8217;t comfortable with English, adoption will suffer, and support won&#8217;t be able to respond to you in French.<\/li>\n<li>Next, the inability to send SMS messages to French numbers, which eliminates one of the product&#8217;s three channels and renders some of the workflows inoperable.<\/li>\n<li>And finally, Chloe, whom we&#8217;ve already mentioned.<\/li>\n<\/ul>\n<p>For a 100% French sales team, the situation is unfavorable. You\u2019re paying in dollars for a product whose SMS and AI agent features you don\u2019t use, and whose language is hindering adoption. On the other hand, for a French scale-up targeting international markets in English, with SDRs making call after call to the United States, the United Kingdom, or Northern Europe, Close becomes a very relevant choice, and the future launch of Chloe is a reasonable bet on the future.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"our-verdict-who-is-close-designed-for\"><\/span>Our verdict: Who is Close designed for?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"close-is-right-for-you-if\"><\/span>Close is right for you if:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>You lead a team of 3 to 15 sales representatives for whom the phone is the primary channel.<\/li>\n<li>You&#8217;ll be conducting international sales outreach in English, working with short sales cycles.<\/li>\n<li>You want a single tool for calls, emails, and the sales pipeline\u2014without having to manage integrations.<\/li>\n<li>Speed of implementation matters: you want to be up and running this week, not this quarter.<\/li>\n<li>Do you want to get an early start on commercial AI agents, in anticipation of Chloe&#8217;s European launch?<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-69902\" src=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-integrations-scaled.png\" alt=\"\" width=\"2048\" height=\"993\" srcset=\"https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-integrations-scaled.png 2048w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-integrations-300x146.png 300w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-integrations-1024x497.png 1024w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-integrations-768x373.png 768w, https:\/\/salesdorado.com\/wp-content\/uploads\/2026\/06\/avis-close-integrations-1536x745.png 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"skip-it-if\"><\/span>Skip it if :<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Your lead generation relies primarily on email or social selling: less expensive tools work just as well.<\/li>\n<li>Your team and your customers are exclusively French-speaking, and marketing text messages are one of your communication channels.<\/li>\n<li>Are you looking for a platform with integrated marketing automation, quoting, or invoicing?<\/li>\n<li>You need advanced reporting or extensive customization of the data model.<\/li>\n<li>You are a large organization with complex validation processes, which the software vendor itself acknowledges it does not target.<\/li>\n<\/ul>\n<p><strong>Final rating: 4.1\/5.<\/strong> Close is an excellent software solution in a specific niche: high-volume outbound sales calls in English for lean teams. Its native calling capabilities, Smart Views, and speed of execution make it a true sales productivity tool, and Chloe could turn it into one of the most compelling CRMs on the market once it launches in Europe. However, the actual cost\u2014which is significantly higher than the listed price\u2014and the lack of adaptation to the French market are factors you\u2019ll need to factor into your decision. The best approach is to take advantage of the free trial to assess, over two weeks of real calls, whether the productivity gains justify the cost.<\/p>\n<div class=\"blocTips info-light\"><i class=\"fa fa-gift\"><\/i><span class=\"title is-5\">Our final verdict<\/span><br \/>\nClose is an excellent choice for outbound teams that sell in English and want their phone system integrated directly into their CRM. Try it free for 14 days, keeping a close eye on your call usage to estimate your actual cost.\n<div class=\"buttons\"><a class=\"button is-normal is-info\" title=\"Close\" href=\"https:\/\/close.com\" target=\"_blank\" rel=\"noopener\">Try Close for free<\/a><\/div>\n<\/div>\n<div style=\"display: none;\"\n    class=\"kk-star-ratings kksr-valign-bottom kksr-align-center \"\n    data-id=\"69997\"\n    data-slug=\"\">\n    <div class=\"kksr-stars\">\n    <div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\">\n            <div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n    <div class=\"kksr-legend\">\n            <span class=\"kksr-muted\">Qu'avez-vous pens\u00e9 de cet article?<\/span>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Close is a CRM designed for outbound sales, with native integration of phone, SMS, and [&hellip;]<\/p>\n","protected":false},"author":2810,"featured_media":69831,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[234,282,270],"tags":[],"class_list":["post-69997","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-software","category-outbound-sales","category-sdr-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Close: Full Review of This Outbound CRM (Review from 2026) | Salesdorado<\/title>\n<meta name=\"description\" content=\"Close combines phone calls, text messages, and an AI agent that calls your leads. We took a detailed look at the tool: features, costs and our verdict.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Close: Full Review of This Outbound CRM (Review from 2026) | Salesdorado\" \/>\n<meta property=\"og:description\" content=\"Close combines phone calls, text messages, and an AI agent that calls your leads. 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