Privacy policy

Privacy and security are of the utmost importance to Salesdorado and we strive to ensure that our technical and organizational measures in place respect your data protection rights.

This Privacy Policy describes our rules regarding the management, processing and storage of personal data submitted in connection with our services. The term "personal data" means information relating to an identified or identifiable natural person.

By registering for our services or by filling out a contact form on our site (www.salesdorado.com) or other sites owned by Salesdorado, you agree and accept that Salesdorado may collect, process, store and/or use the personal data submitted in accordance with the rules set out below.

By giving us your consent, you also retain the right to rectify, the right to be forgotten and/or the right to have your personal data deleted.

PERSONAL DATA

Identity and contact details of the data controller

Personal data are collected on our site by Salesdorado, a simplified joint stock company registered in the Paris Trade and Companies Register under number 912 494 614 and whose registered office is at 104, Boulevard de Clichy, 75018, Paris.

CNIL declaration

The automatic processing of information is currently subject to a declaration.
You retain the right to lodge a complaint about a breach of your data protection with this supervisory authority.

Data collected on the site

When you register for our services, the following data is potentially collected and processed: email, title, first name, surname, country, VAT number if applicable, password, postal address, telephone number, IP address(es) and domain name. When using our services, the following data is collected and processed: connection data and navigation data when you allow it, order history, complaints, incidents, subscription information and correspondence on our site. Some data is collected automatically as a result of your actions on the site (see the paragraph on cookies below).

The data submitted should not include sensitive personal data, such as government identifiers (such as social security numbers, driving licence numbers, or taxpayer identification numbers), full credit card or personal bank account numbers, medical records, or health care application information associated with individuals.

Purposes of processing and legal basis

The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data to:

  • to provide and facilitate the operation of our services, including conducting checks on you in order to do so;
  • resolve any problems in order to improve the use of our site and services;
  • to personalise, evaluate and improve our services, content and documentation;
  • analyse the volume and history of your use of our services;
    inform you about our services and those of our partner companies;
  • prevent, detect and investigate any potentially prohibited and illegal or unethical activities and ensure compliance with our terms and conditions of use and our mailing policy;
    to comply with our legal and regulatory obligations.

We use the personal data submitted to us only in accordance with the applicable data protection legislation. Our employees and service providers are obliged to respect the confidentiality of the data.

Recipients of your data

The personal data collected from you on the website is intended for Salesdorado's own use and may be passed on to subcontractors that Salesdorado may use to perform its services. Salesdorado ensures compliance with data protection requirements for all its subcontractors.

Salesdorado does not sell or rent your personal data to third parties for marketing purposes under any circumstances.

In addition, Salesdorado does not disclose your personal data to third parties unless (1) you (or your account administrator acting on your behalf) request or authorize the disclosure; (2) the disclosure is required to process transactions or provide services that you have requested (i.e, (2) disclosure is required to process transactions or provide services that you have requested (e.g., for purposes of verifying your good shipping practices or in connection with processing a purchase card with credit card companies); (3) Salesdorado is compelled to do so by a governmental authority or regulatory agency, in the event of a court order, subpoena, or other similar governmental or judicial requirement, or to establish or defend a legal claim ; or (4) the third party is acting as Salesdorado's agent or subcontractor in performing the Services (for example, Salesdorado uses the services of a telecommunications company).

Your data protection rights

In accordance with the French Data Protection Act of 6 January 1978, as amended, and the European General Data Protection Regulation 2016/679 (RGPD), you have the right to access, rectify and delete personal data concerning you, which you can exercise by contacting us by e-mail at the following address: [email protected] Your requests will be processed within 30 days. We may ask that your request be accompanied by a photocopy of proof of identity or authority.

You can also change your personal data yourself at any time by logging into your account and clicking on "edit my profile".

Cookies/Tracking

In general, Salesdorado uses cookies to improve and personalize the site and/or measure the audience. Cookies are files saved on your computer's hard disk when you browse the Internet and particularly on the site. A cookie is not used to collect personal data without your knowledge but to record information about your navigation on the site which can be directly read by Salesdorado during your subsequent visits and requests on the site.

If you choose to refuse all cookies, your navigation may be reduced to access certain pages of the site. The cookies used by Salesdorado are intended to enable or facilitate communication, to enable the provision of services requested by users, to recognize users on a subsequent visit, to secure payments that users may make, to record the language spoken by users or other preferences necessary for the provision of the requested service and to allow Salesdorado, internally, to carry out analyses of the frequentation or browsing experience of our customers of the site's information pages in order to improve the content, to monitor opening rates, click rates and bounce rates at the individual level.

By default, cookies are not automatically installed (except for the cookies necessary for the functioning of the site and the services of Salesdorado, whose installation is indicated by a banner). In accordance with the applicable regulations, Salesdorado will require your authorization before installing any other type of cookies on your hard disk. In order to avoid any inconvenience caused by these systematic requests for authorization and to enjoy uninterrupted browsing, you can configure your computer to accept Salesdorado's cookies or we can remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.

When you access third-party sites advertising on the Salesdorado site, or possibly when you view these advertisements, cookies may be set by the companies serving these advertisements. These third parties that may use cookies as part of Salesdorado's services (partners or other third parties providing content or services available on Salesdorado's site) are responsible for the cookies they set and their cookie policies apply. Salesdorado assumes no responsibility for the possible use of cookies by these third parties. For more information, you are advised to consult the cookie policy of the advertiser or third party directly.

DATA RETENTION

Salesdorado collects your personal data for the purpose of fulfilling its contractual obligations as well as information on how and how often you use our services and we store this data in active databases, log files or other types of files for as long as you use our services, and in accordance with applicable regulations.

However, Salesdorado makes no commitment to store this data indefinitely. Data may be deleted at any time during active use of your account, in accordance with the provisions set forth above.

LOCATION OF DATA STORAGE AND TRANSFERS

The hosting servers on which Salesdorado processes and stores the databases are exclusively located within the European Union. Salesdorado undertakes not to transfer data outside the European Economic Area.

Salesdorado undertakes to inform you immediately, insofar as we are legally authorized to do so, in the event of a request from an administrative or judicial authority concerning your data.

SECURITY

Salesdorado takes the security and integrity of its customers' personal data very seriously.

Thus, and in accordance with the RGPD, Salesdorado undertakes to take all necessary precautions to preserve the security of the data and in particular to protect them against any accidental or illicit destruction, accidental loss, alteration, distribution or unauthorized access, as well as against any other form of illicit processing or communication to unauthorized persons.

To this end, Salesdorado implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry-recommended encryption methods, Salesdorado takes the necessary steps to protect payment and credit card information.

Furthermore, in order to prevent unauthorized access, ensure the accuracy and proper use of the data, Salesdorado has put in place appropriate electronic, physical and managerial procedures to safeguard and preserve the data collected through its services.

However, no one can consider himself completely safe from a hacker attack. This is why, in the event of a security breach, Salesdorado commits to inform you as soon as possible and to make its best efforts to take all possible measures to neutralize the intrusion and minimize its impact. In the event that you suffer damage as a result of the exploitation of a security breach by a third party, Salesdorado undertakes to provide you with all the necessary assistance so that you can assert your rights. Furthermore, if, by exception, the damage suffered was partly due to a fault or gross negligence on the part of Salesdorado, you may obtain compensation within the limit of the liability limit set out in our General Terms of Use.

It should be kept in mind that any user, customer or hacker who discovers a security breach and exploits it may be subject to criminal sanctions and that Salesdorado will take all measures, including filing a complaint and/or taking legal action, to preserve the data and rights of its users and its own and to limit the impact as much as possible.

Account passwords. Adopting the recommendations of the CNIL concerning the level of security of passwords, your account password must contain at least 8 characters, 1 number, 1 number and 1 special character.

CHANGES TO THE PRIVACY POLICY

Salesdorado reserves the right to change this Privacy Policy at any time, including in response to changes in applicable laws and regulations. Any changes will be notified to you via our website or by email, if possible at least thirty (30) days before they become effective. We recommend that you check this policy from time to time to stay informed of our procedures and policies regarding your personal information.

CONTACT US

You can write to us at [email protected] if you have any questions or you can contact the Data Protection Officer directly by email at [email protected]