Our opinion on Wrike: The reference tool for managing complex projects

Wrike is a project management tool created in 2006. With a very large functional scope, this software is ideal for complex projects and large teams.

Although Wrike can be more difficult to implement for small teams, its qualities mean that it is used by more than 20,000 customers worldwide.

Read our review of Wrike in this article!

Our opinion on Wrike in brief

Criterion
Note Salesdorado
Comment
Overall score

90%

Wrike is the reference tool for complex projects, ideal for large teams, less easy to implement for smaller teams.
Functional scope

94%

Wrike has a very wide functional scope, and its task system adapts to the most complex processes.
Reporting

96%

Wrike's reporting is highly developed and customizable. Wrike offers many predefined report templates, and a report generator using artificial intelligence.
Accompaniment/Support

86%

Although Wrike has a very rich database and an active community, its customer support is not as good as that of other project management tools.
Integrations

90%

Wrike offers many integrations depending on the rates you choose.
Value for money

84%

Even if Wrike allows to go very far functionally, its prices are globally among the highest of the market.

Advantages & disadvantages of Wrike

  • Excellent rights management features, ideal for large teams and multidisciplinary projects
  • The tool is very easy to use and adoption rates are generally excellent
  • Functionally, Wrike allows you to go very far and adapt to almost any process, no matter how complex
  • A little difficult to set up, not very suitable for smaller structures
  • Entry price a little above market and rates generally on the high end of the market
  • The catalog of integrations is a little light
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Wrike: Functional scope

Task management and planning

On Wrike, work is done in building blocks: tasks. They can be added to projects and contain information, such as duration, status, due date, responsible person, comments...

These tasks can be divided into subtasks, which can be transformed into stand-alone tasks if needed. Tasks can have files added, be bookmarked, be duplicated, or be made recurring.

On Wrike, the Gantt chart allows you to have an overview of the project progress. It allows to create tasks directly, to follow their progress, as well as to visualize the pending tasks.

It also allows you to schedule or reschedule tasks and update the project timeline with a simple drag and drop action. Finally, it offers the possibility to filter tasks by status, owner, start and end dates...

Collaboration and communication

Users can choose how and to whom to share projects and folders, and communicate with comments or mentions. The tool does not offer team chats, audio and video calls, but they are accessible through integrations.

Wrike facilitates collaboration through customizable dashboards, which organize a team's work by clients, projects, calendars... They provide an overview of current tasks and subtasks, and track their deadlines.

Wrike allows you to upload and share external files, and to view Word, Excel and PowerPoint files directly, so they do not need to be downloaded. Project and task files can also be shared with collaborators or clients.

The "Work schedule" feature helps to manage the days worked or not, and to see when a team or employees are working. It allows you to add vacation days and overtime.

Reporting & Time tracking

Time tracking is used to track billable hours and invoice a client, or to estimate the duration of tasks and projects. With Wrike, it is included from the Business and Superior accounts. It works on mobile applications, especially offline.

You can enter the time manually, or measure it with a timer built into the application. Wrike allows you to create a time log report, and depending on the subscription, it is possible to export the time records.

Wrike's time tracking is less efficient than that of dedicated tools, and does not work for time tracking. It is also less easy to use than other project management software: it can only be started by opening a task.

Wrike provides an overview of projects and tasks through reports, which can be updated at any time with the latest data. It is possible to use a predefined report template or to create a customized report.

A Report Generator helps create new reports. For example, the Project Risk Report template uses artificial intelligence to analyze active projects and provide the probability that each project will be completed on time.

Customisation possibilities

Wrike allows you to manage a project from start to finish, thanks to its task system, with people assigned to its realization, a deadline, attachments, customizable status options, and to its many traditional tools, such as the Gantt chart.

However, Wrike differs from its competitors in that it is not only dedicated to project management, but also to work-in-progress management. This includes tasks that do not necessarily have a final deliverable or a fixed deadline.

For non-project work, Wrike allows you to create folders in any space and keep them there. Within a folder, the tool offers the choice to organize the work in different formats and views: list, table, Gantt chart...

Wrike's home page is divided into three dashboards. The one on the left allows you to see the latest notifications and assignments, the middle one contains shortcuts to your work and the one on the right contains quick links to smart folders and tools.

This dashboard system is very easy to use. It is also very flexible thanks to the four building blocks in which the work is done: spaces, folders, projects and tasks.

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Automation on Wrike

Free and Professional plan users only have access to the default workflows. On the contrary, Business and Enterprise users have access to custom workflows that allow them to create and modify team workflows.

The Automation Engine is an integrated tool that automates the most commonly used workflows to reduce manual work. It allows you to create various automation rules, using triggers and actions.

Customer reviews of Wrike

  • Customers highlight how Wrike helps them collaborate as a team to create a natural workflow. They appreciate how the tool keeps projects moving forward efficiently, and thus plays a real role in their success.
  • On the downside, some customers find Wrike unintuitive and sometimes confusing. Others deplore the quality of customer service, with changes in service level without any real warning from customer support.

Wrike also features many detailed case studies on their Youtube channel. For example, this video explains in detail the preparation of the 75th anniversary campaign of the 49ers, the American Football team of San Francisco:

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Customer Support at Wrike

Wrike's customer support is reachable through many different options: by email, by phone, with a live chat system, or a ticket system. However, it is not always very responsive, and sometimes does not inform customers enough.


The Wrike help center is very complete. A space allows you to ask questions, and to have results in the form of an article, or community sharing. Wrike indeed offers a community space to ask questions or share best practices.

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To help its users and teach them how to use the tool, Wrike also offers interactive training, videos, and updated notes. Finally, a rich database is also available on the Wrike Help Center, and monthly webinars are organized.

Wrike: Integrations

Depending on their plan, Wrike users can integrate more than 150 other tools: cloud storage platforms for Free plan users, and numerous productivity applications for Professional and Business plan users.

Wrike also allows the use of add-ons dedicated to integration. The paid Wrike Integrate module, for example, unlocks over 400 custom integrations. Some modules are even free, like the one dedicated to Microsoft Teams.

Wrike: Prices


Wrike offers 4 different plans:

  • Free: Provides access to task and sub-task management on web, desktop and mobile applications. Allows you to work with internal and external collaborators, with storage up to 2GB per account.
  • Professional: $7.50/month per user: provides access to shareable dashboards, interactive Gantt charts, and productivity tool integration (MS Project, Excel, RSS)
  • Business: $9.80/month per user: gives access to many extensions, integrations and features, such as custom workflow, automation engine, time tracking, as well as 5 GB of storage per user.
  • Enterprise: $24.80/month per user: adds access settings and administrator functions, expands the automation engine. Gives access to audit reports and 10 GB of storage per user.

Try Wrike for free

Wrike offers a 14-day free trial to get an idea, so take advantage of it!

Wrike: Alternatives

For small teams, we recommend lighter, less expensive, and easier to install solutions such as Monday, Clickup, or Notion

For larger teams, Wrike is a very solid solution, but for better customer support you can look atAsana, and for agile project management we recommend Jira.

Basecamp will soon be more attractive with its unique plan for unlimited users.

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