Our Review of ActiveCampaign: Marketing Automation & Emailing

ActiveCampaign is a pretty amazing tool for all your marketing automation needs. It’s not only the best in-house database, but it’s also one of the only software packages to offer an integrated sales CRM, which allows your sales teams to be ultra-responsive.

We also recommend this tool, whose starting plan costs 9 euros per month.

It is a particularly interesting tool for SMEs that are not yet equipped with CRM software and are looking to structure their sales processes.

Our review of ActiveCampaign in brief

However, we summarise the advantages and disadvantages of Activecampaign at a glance:

Benefits

• The best in-house contact database – includes list and subscriber management, contact profiles, task tracking, task automation, lead scoring, and interaction history.
• Among the best marketing automation software, a very complete solution starting at $9 per month
• ActiveCampaign’s integrated sales CRM connects to all your email marketing data, allowing sales teams to act quickly. Features such as lead scoring and social data can also help streamline your sales tracking processes.

Disadvantages

• If you only want to set up basic email sequences (e.g. a welcome campaign), we recommend cheaper options like Sendinblue which is much easier to use. Otherwise, you’ll be paying for a ton of extras (and complexity) that you simply won’t need.
• It lacks some key features – ActiveCampaign has no function to build a survey, and it does not support transactional emails – which may be a problem for some!
• The chat function is an extension and is not included in the standard plan.

ActiveCampaign’s functional scope

Email marketing & lead capture

Activecampaign is a very comprehensive tool that allows you to automate all your marketing processes. One of the first things you can do is to create automations, i.e. to send emails automatically when a prospect performs an action you have defined (e.g. the prospect has clicked on your site).

You can create automation chains: you can choose to send an email after X number of days to a certain prospect, etc. The possibilities for customisation are almost infinite.

All this with Activecampaign support to help you get to grips with the tool so you can benefit from all its options.

The email creation tool is fast and has some useful features, such as the ability to save custom ‘blocks’ for reuse, or to see changes made by others, a la Google Docs (the downside is that the document is constantly changing, and it can be difficult to find the last action to undo).

Among the few drawbacks, note that it is sometimes difficult to create columns (except in the case of products with the new product block). Surprisingly, there is no quick way to preview your newsletter – you have to go into the email settings.

In terms of customisation, an easy-to-use If/Then/Else function is available via “conditional content” which allows you to show certain customers different content depending on certain conditions such as interests, links clicked in the past, etc.

As types of email, you can send classic newsletters, SMS, autoresponders, A/B testing, RSS triggering, advanced automation. ActiveCampaign does not have a dedicated transactional email server.

When it comes to registration forms and opt-in/opt-out processes, you can easily create your own custom fields. In addition to the standard forms, which are modular, you can also create custom surveys.

You can also create landing pages from a variety of easy to modify templates. They are hosted on a custom domain or sub-domain. The professional plan allows you to create custom web experiences by hiding or removing certain elements.

You can also add special buttons, for example to call a phone number, download a file or send an e-mail.

Lead management and segmentation

You can then create marketing campaigns according to pre-defined templates on Activecampaign or start from scratch. But the strength of Activecampaign is that it offers ultra-fine segmentation, which allows you to reduce the cost of your campaigns by reducing the volume of mailings.

The ActiveCampaign platform includes segmentation tools that you can use to create customer segments using the data that is stored in the system, allowing you to increase the relevance of your emails.

You can set the segmentation conditions on ActiveCampaign to include or exclude parts of your list: the contact’s activities (number of clicks, pages visited), their personal information (their email, IP address), or their location.

You can create complex segments in ActiveCampaign using any logic, with specific operators such as contains or does not contain, less than or equal to, is before or after, etc.

ActiveCampaign allows you to create a virtually unlimited amount of segments. However, there are some limitations:

• Up to 20 conditions per segment
• Up to 5 “Action” conditions per segment.
• Up to 3 conditions that use the “Contains” operator per segment.

In addition, ActiveCampaign includes automation features to manage leads automatically. Leads can be added, updated, moved and prioritised in your CRM automatically based on a range of criteria. For example, if a recipient clicks on a specific link in your email, they can be added as a lead.

CRM allows you to assign a score to each lead. This allows you to target the most important leads with the best chance of converting, allowing you to deploy your resources accordingly.

Scenario editor

ActiveCampaigne offers dozens of predefined scenarios that you can customise to your needs, but all with enough guidance so that you don’t get lost in dozens of options like on other software.

These scenarios are activated by one of 22 triggers (contact birthday, web page opening, etc.), which you can complete and modify very easily, without having to go back and forth between theemailing and automation dashboards 10,000 times (again, this is not the case with all software).

But ActiveCampaign also provides you with starting points for your automations, such as sending out new posts from your site or pre-order alerts for a book in the case of bloggers or authors. These starting points are also ActiveCampaign’s recommendations on recipes that work in terms of marketing.

The tool’s split action feature allows you to A/B test everything from emails, wait times, SMS vs. email, or any type of custom action you create in the tool. It also allows you to differentiate the types of offers people receive depending on when they enter your scenario!

ActiveCampaign’s “Goals” feature allows you to bypass certain automation steps if a contact performs an expected action: for example, if someone makes a purchase during the first step of a nurturing campaign, you can incorporate the “Goals” tag to skip the contact to the upsell or resell step.

Live chat & SMS

ActiveCampaign allows you to create an omnichannel messaging experience that increases conversions. The conversation tool is customisable to the teams that will use it.

• Text messages and SMS: with an open rate of well over 50%, their effectiveness is proven. With ActiveCampaign, contacts can subscribe directly via SMS or from an account (if they give their phone number). It is one of the few tools that integrate SMS!

• Livechat & Conversations: you can respond to messages to help customers and prospects but also send proactive messages to site visitors and deliver a CTA.

The messaging and site conversation features are separate, but not stand-alone. You can use ActiveCampaign site tracking and other targeting options to personalise messages and reach specific people based on how they have interacted with your brand.

• Facebook: ActiveCampaign offers deep integration with Facebook Ads to add and remove people from custom audiences.

You can customise the live chat tools that are available on your site.

Finally, ActiveCampaign uses AI and machine learning: for email marketing campaigns, the software analyses each of your contacts and determines how they interact with your messages, then waits for the optimal moment to send them.

With machine learning, you can also write multiple versions of an email, send it, and ActiveCampaign then determines who is the best recipient.

Reporting on ActiveCampaign

ActiveCampaign generates reports to see what’s working and what’s not. It analyses your numbers for Campaigns, Automations, Goals, Contacts, and Business. Unfortunately, custom reports are only available in the Enterprise plan.

All campaign reports deliver total opens and clicks. But you can drill down by selecting individual campaigns and analysing the :

• Bounces
• Email client
• Location
• Social sharing and mentions
• Unsubscribe

The report includes a dashboard that provides an overview of engagement, a graph of opening trends and an activity stream.

The “Recommendations for you” section suggests useful actions. For example, you can resend your campaign to subscribers who did not open your first email, or to new contacts who joined your list at a later date.

ActiveCampaign integrations: our opinion

There are many ActiveCampaign integrations, especially since with Zapier or the open API you can integrate any (in-house) software.

Some of the most popular integrations include:

• Shopify, BigCommerce and Woocommerce: these are deep integrations that allow you to extract additional data, add additional fields to the contact record, get purchase history
• BEE, email editor for ActiveCampaign
• Facebook
• WordPress plugin
• Google analytics
• Calendly
• SalesForce CRM
• Basecamp

Customer reviews of ActiveCampaign

The most common customer reviews of ActiveCampaign include these strengths and weaknesses:

Customer support at ActiveCampaign: our opinion

ActiveCampaign offers the following support options on all its price plans:

• Live chat
• Forum
• Email
• Video tutorials

It also provides telephone support, but this is only available for the most expensive Enterprise plan. This is unfortunate, but it is a common feature of most of theemail marketing platforms we tested.

Getting started is very structured, with ongoing support to help you get the hang of the software.

To make it even easier for you to get started, ActiveCampaign offers a data migration service, which is included in the Lite package, but is conditional on the number of contacts to be imported.

The good news is that you can access support via email and live chat, regardless of your plan. The help centre is also always accessible, with lots of useful guides and articles for you to browse.

On each page you explore, you will find in the chat room frequently asked questions about that page.

Overall, ActiveCampaign received 4.4 out of 5 stars for help and support, making it the second highest rated platform for customer support. That’s not too bad!

ActiveCampaign : Pricing

ActiveCampaign offers 3 plans – Simple Start, Essentials and Plus – starting at $9/month, which makes it quite attractive. Here is a summary table of the different features contained in each of the 3 plans

To make it easier for you, we have also made a table to simulate your costs depending on the plan you choose and the number of contacts in your database. This will give you an estimate of how much ActiveCampaign will cost you.

The main alternatives to ActiveCampaign

1. Sendinblue vs ActiveCampaign

Sendinblue is an excellent choice if you are mainly interested in sending newsletters and do not need the advanced features of ActiveCampaign.

2. Hubspot

HubSpot goes beyond ActiveCampaign as it has a full suite of tools that help you optimise your organic traffic and conversions.

3. Keap

Keap (formerly Infusionsoft) is a combination of an email marketing tool and a CRM.

Reader Interactions