Our opinion on Notion: The must-have tool for collaboration

Notion is a highly scalable and customizable project management software that promises to bring together all of a company's information in a single tool. Thanks to its numerous plans, it is suitable for both individual users and large teams.

More than a simple project management tool, Notion is an advanced document editor, a storage place and a collaboration tool with numerous integrations. All these features make Notion one of the most complete tools on the market.

In this article, we detail everything you need to know about Notion to make your opinion!

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Our opinion on Notion

Criterion
Note Salesdorado
Comment
Overall score

94%

Notion is a flexible all-in-one project management tool, and ideal for gathering all company knowledge in one place.
Ease of use

94%

The tool is very easy to use, although its great flexibility may confuse some users.
Easy to set up

96%

Notion's modular block system is very intuitive and easy to set up.
Customer service

90%

Although it could be improved, Notion's customer service is reachable in many different ways. Notion also offers a large database to help its customers, and a dedicated community area.
Functional depth

92%

Notion has most of the features required for project management. However, the reporting and customer communication functions are not well developed.
Integrations

94%

Notion offers many integrations, which increases the functional depth and flexibility of the software.
Value for money

98%

Notion offers excellent value for money, with many features available from the free version.

The advantages and disadvantages of Notion

  • Notion's interface is very easy to navigate and very intuitive.
  • Notion offers a very rich template gallery, and very useful because of the flexibility of the tool.
  • Notion offers many integrations and even allows you to create your own integrations.
  • Getting started with Notion can be complicated compared to other similar tools on the market, for example Trello.
  • Reporting features are not well developed in Notion, so it is not intended for structures that need this functionality.

Notion: Overview of features

Document editing

When you create a new page in Notion, the application opens a note with several buttons: by clicking on one of them you can make this page a blank note, open a pre-designed template, or import a document.

The buttons can also be used to make this note a database: a simple table, a kanban table, a list, a timeline, a table, a gallery, etc. Just press enter to obtain a blank note and make the buttons disappear.

Notes in Notion use text blocks: each paragraph is its own entity, its own block. To the left of each block is a button (6 small grey squares) that allows you to enter and move the block.

This button also allows you to style the block and choose whether it will be simple text, a title (and title level), a bulleted list, a caption, a quote, a task list, or even a new page.

The formatting is therefore done for each block, and not as in a word processor at the page level. This may confuse users who are used to a formatting toolbar.


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Collaboration and Communication

Notion can be used alone (mainly with the free version) or in groups (with the paid versions, oriented towards collaboration).


When several people are connected to the same workspace or note, their profile pictures appear at the top of the screen. Clicking on a collaborator's image will take you to the last block on which they were active.

Notion allows you to follow pages to be notified of changes on that page, and to tag people in the comments to get their attention. It is possible to share notes in read and comment mode only.

Task management and planning

Notion is a very flexible project management tool. It allows you to easily perform basic project management tasks, such as planning, tracking tasks, or sharing documents and information.

But Notion can also be much more sophisticated. The tool can adapt to the most complex projects, thanks to the numerous customization possibilities (databases, different types of views, lists, filters), and integrations.

Customer reviews of Notion

  • Clients like the flexibility of Notion, and the ability to customize its space and workflows. They also like the fact that Notion can be used as a database as well as a project management tool.
  • Some users find Notion complex to use. Many complain about the collaboration features, and the limited task functionality, with recurring tasks very difficult to create.
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Customer support at Notion

The Notion Help Center is very complete. It offers many courses and guides organized by subject to learn how to master the tool according to its level of use.

Customer service can be reached for customers of all packages via email, message, and Twitter.

Finally, Notion offers a page dedicated to its community, with useful links, many events and meetings, templates, and the highlighting of ambassadors and certified consultants.

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The Notion integration marketplace

Notion offers many integrations:

  • Communication channels: Slack, Zoom, etc. Since Notion's communication features are relatively limited, integrations to these communication tools are very useful.
  • CRM Notion: thanks to its API and its integration with Zapier, Notion integrates with many CRMs. These integrations are very useful to combine project management with customer support management.
  • Other project management software: Asana, Trello, Jira... Integrations with other project management software make it easier to collaborate with people using other tools.
  • Internal communication & collaboration: Dropbox, Onedrive, Google Drive. These integrations are also useful to collaborate more easily.

In addition, the Notion API is open to the public, so developers can create their own integration on Notion, regardless of their package.

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Discover all the integrations available with Notion.

Notion: tariffs

Notion offers 4 different packages:

  • Individual: free, for individuals. Gives access to an unlimited number of pages and blocks, sharing with 5 guests, synchronization on all devices (web, mobile applications...), and APIs.
  • Individual Pro: starts at $5 per month for individuals. Opens access to unlimited file uploads and guests, and 30 days of note history.
  • Team: Starting at $10 per month per user. Provides access to an unlimited number of collaborators, collaborative workspaces, and administration and sharing features.
  • Enterprise: Provides access to enterprise features to collaborate and manage user access and security, an audit log, unlimited history, and a dedicated team to help set up the account.

Pro tip

Notion offers a discount from the rates presented here for an annual subscription.

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Discover the different packages of Notion!

The main alternatives to Notion

supermarketNotion's reporting features are not very well developed. For those who are looking for project management tools that focus on reporting, we recommend Basecampor Jira.

For those looking for project management software that focuses on customer communication, we recommend Teamwork or CoSchedule.

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