Top 10 Salesforce Integrators

Salesforce is the global benchmark for customer relationship management (CRM) software. But to get the most out of it, it’s important to choose an integrator capable of adapting the solution to your business challenges, understanding your business processes and supporting you through the change process. There are many Salesforce integrators on the French market, from major consulting groups to specialized agencies. Each has its own strengths and specificities. To help you find your way around, we’ve selected the best Salesforce integrators. Players recognized for their expertise, the quality of their teams and their ability to successfully complete projects with and for their customers. Without further ado, our Top 10 Salesforce integrators

#1 Cognizant

• Partnership level: Summit
• Number of certified consultants: 3290
• Number of projects: 483

Cognizant has been a major player in Salesforce integration since the platform’s inception.
Founded in 1994, this technology and IT services consultancy was chosen by Salesforce itself to deploy its customer services.
This experience has enabled Cognizant to develop a first-rate mastery of Salesforce, with over 3,000 certified experts worldwide.
Our strength lies in our ability to manage projects on an international scale, combining in-depth knowledge of business processes with in-depth expertise in the various Salesforce clouds (Sales, Service, Marketing, Commerce).
From certified architects to developers and functional consultants, Cognizant has all the skills needed to successfully complete even the most complex projects.

#2 Deloitte Digital

• Salesforce partnership level: Summit
• Number of Salesforce-certified consultants: 14,684
• Number of Salesforce projects: 1,320

Deloitte Digital is the branch of Deloitte, world leader in consulting and auditing, dedicated to the digital transformation of companies.
Combining Deloitte’s expertise in strategy and technology with cutting-edge skills in digital design and marketing, Deloitte Digital supports its clients from start to finish in their digital transformation.
Its integrated approach covers everything from the definition of a digital vision and strategy, to the implementation of innovative technological solutions (e-commerce platforms, mobile applications, data analytics, etc.) and change management.
In addition to its Salesforce expertise, which has earned it the highest level of partnership, Deloitte Digital has recognized know-how in a wide range of sectors, including finance, industry, healthcare and retail.
With a worldwide presence, Deloitte Digital focuses primarily on large enterprises.

#3 Infosys

• Salesforce partnership level: Summit
• Number of Salesforce-certified consultants: 8,647
• Number of Salesforce projects: 2,397

Infosys is a global consulting and digital services giant that has made Salesforce one of its strategic priorities.
With over 5,000 certified consultants worldwide, Infosys has an impressive strike force to address Salesforce projects on a global scale.
Its approach is based on its Cobalt platform, which brings together gas pedals, pre-packaged solutions and artificial intelligence assets to accelerate Salesforce deployments (by leveragingEinstein AI functionalities).
Infosys also highlights its industry expertise, with verticalized solutions for industries such as healthcare, automotive and life sciences.
As a Summit Partner of Salesforce, at the highest level of the program, Infosys has a close relationship with the publisher, giving it a long-term view of the CRM giant’s product roadmap.

#4 Cloud Giraffe

• Salesforce partnership level: Ridge (Silver)
• Number of Salesforce-certified consultants: 12
• Number of Salesforce projects: 26

Cloud Girafe is a Salesforce pure player that focuses on agility and customer proximity.
With a human-sized team of certified consultants, all based in France, Cloud Girafe provides pragmatic, incremental Salesforce adoption support for small and medium-sized businesses.
Our philosophy?
Deliver as much value as possible by challenging needs and relying as much as possible on standards, to avoid costly and difficult-to-maintain specific developments.
By specializing in a few key clouds, such as Sales Cloud and Service Cloud, the company is able to deliver projects to tight deadlines, with real control over the product.
Another of Cloud Girafe’s strengths is its expertise in the Salesforce ecosystem, with a good knowledge of complementary solutions such as Conga and DocuSign.
This enables Cloud Girafe to offer its customers a global vision of their transformation, without limiting itself to Salesforce functionalities.

#5 Accenture

• Salesforce partnership level: Summit
• Number of Salesforce-certified consultants: over 29,000
• Number of Salesforce projects: 2,000

Accenture is Salesforce’s number 1 global strategic partner.
Through its dedicated entity, the Accenture Salesforce Business Group (ASBG), it supports the world’s leading companies in the design, implementation and management of transformations centered on the customer, employee and partner experience.
Its high-end approach combines in-depth sector expertise with the latest technological innovations to deliver tangible, data-driven business results.
Accenture invests heavily in the recruitment and skills development of its teams, with over 50,000 hours of Salesforce training delivered each year.
A community of 29,000 certified consultants, drawing on proprietary assets and strategy consulting to meet the most complex challenges.
Accenture’s commitment to the Salesforce ecosystem is total: first partner to sign a partnership on generative AI, investment in specialized companies such as Octo, and co-development of new industry-specific offerings with Salesforce, such as Net Zero Transformation.

#6 Akkodis

• Salesforce partnership level: Summit
• Number of Salesforce-certified consultants: over 150
• Number of Salesforce projects: 45 by 2022

Akkodis has been a Salesforce partner since 2014, recently promoted to Summit Partner.
Today, Akkodis brings together over 150 Salesforce-certified experts and has supported nearly 50 customers in the deployment of their Salesforce projects.
Its approach is comprehensive, covering consulting, implementation, development, support and maintenance.
Like many of the companies featured in this top 10 of Salesforce integrators, Akkodis is both an integrator and a consulting firm.
Akkodis places particular emphasis on DevOps to optimize the Salesforce development lifecycle and limit risks.
Certified on all Salesforce clouds, Akkodis also has strong expertise in Salesforce’s sector-specific products: healthcare with Health Cloud, higher education with Education Cloud and sustainable development with Net Zero Cloud.

#7 Capgemini

• Salesforce partnership level: Summit
• Number of Salesforce-certified consultants: 9,119
• Number of Salesforce projects: 772

Capgemini has been a global strategic partner of Salesforce since 2007.
With more than 6,300 certified experts worldwide, Capgemini helps companies make the most of Salesforce to transform their customer relationships and drive growth.
Its approach combines industry expertise and technological mastery to design and implement innovative solutions, from consulting to development to maintenance.
Capgemini is also deeply committed to Salesforce in areas such as generative AI, Net Zero and Slack.
This commitment is reflected in the many awards it has won recently, such as the Sales Excellence Award in France and Portugal, and Best Partner in the Public Sector and Retail in France.

#8 Niji

• Salesforce partnership level: Summit
• Number of Salesforce-certified consultants: 127
• Number of Salesforce projects: 269

Niji has been supporting companies in their digital transformation with Salesforce since 2010.
Recently promoted to the rank of Summit partner, Niji puts its expertise at the service of over 300 customers, from SMEs to major accounts.
Niji’s multi-disciplinary teams are involved in consulting, design and technical implementation of Salesforce solutions.
With over 380 certifications, Niji’s teams are experts in all Salesforce clouds, offering tailor-made solutions complemented by packaged services: quick start, on-demand administration, usage audits, etc.
Niji also stands out for its culture of results and customer satisfaction, with a rating of 4.9/5 since its inception.

#9 Ranosys

• Salesforce partnership level: Crest (Gold)
• Number of Salesforce-certified consultants: over 120
• Number of Salesforce projects: not provided

Ranosys is a multi-prime Salesforce consulting firm with over 15 years’ experience in the strategic planning, evaluation and implementation of Salesforce solutions.
As a Crest (Gold) Partner, Ranosys offers comprehensive services covering custom development, integration, process optimization, user training and managed services.
Its team of more than 120 certified Salesforce consultants helps companies meet their business challenges with Salesforce clouds and industry solutions, with a focus on improving customer experiences.
With expertise spanning sales, marketing, commerce, AI and analytics, Ranosys enables its customers to get the most out of their investment in the platform.
Ranosys offers a global approach (consulting and integration) combined with in-depth knowledge of the entire Salesforce ecosystem, enabling it to offer solutions tailored to the unique needs of each customer.

#10 Talan

• Salesforce partnership level: Partner since 2012
• Number of Salesforce-certified consultants: over 150
• Number of Salesforce projects: 70 in 2019

A Salesforce partner since 2012, Talan has made the platform a pillar of its digital transformation offering.
With a team of 150 passionate experts and over 200 certifications, Talan supports companies and local authorities in large-scale projects, capitalizing on Salesforce’s emerging technologies.
Its offering covers the entire project lifecycle, from scoping to integration, deployment, change management and maintenance.
This 360° approach draws on the 500 experts of the Talan Solutions entity to provide global technology consulting and leverage the entire ecosystem of Salesforce-compatible solutions.
Talan has extensive industry expertise, particularly in manufacturing and retailing, to transform its customers’ processes and customer experiences.
Its sector-specific gas pedals help companies to project themselves and innovate more rapidly.
At Talan, technology is first and foremost a lever for business innovation.

The different types of Salesforce integrators

Not all Salesforce integrators play in the same league.
In the Salesforce ecosystem, there are different types of integrators to meet different needs:

• Large ESNs and consulting firms such as Accenture, Capgemini or Deloitte.
  Their strengths: the ability to manage large-scale international projects, diversified experience in multiple sectors and familiarity with complex environments.
  They mainly target large accounts, often at high prices.
• Medium-sized Salesforce pure players.
  Their core business is Salesforce deployment and integration.
  They have developed strong technical and functional expertise on all the clouds and products in the ecosystem.
  With their dedicated, certified consultants, they are the right choice for small and medium-sized businesses looking for a partner offering real business added value, at more affordable rates.
• Small, specialized structures such as small ESNs or freelancers.
  They have developed specialized expertise in a particular module (Pardot, CPQ…) or sector (retail, real estate…).
  Their strengths: in-depth business knowledge, fast response times and attractive rates.
  They are appreciated by SMEs and start-ups for targeted projects, even if their ability to manage a roll-out from A to Z is sometimes limited.

Salesforce Partner Program

Salesforce relies on a vast ecosystem of partners to deploy and adapt its solution.
To help customers find their way around, a classification program has been set up.
It evaluates partners according to various criteria:

• The value of Salesforce contracts generated (annual recurring revenue).
• The number of consultants certified in the various modules (Sales, Marketing, Service, etc.).
• Growth in sales and certifications.
• Customer satisfaction measured during projects.
• Level of expertise in certain products(CPQ, Marketing Cloud, Pardot…) or sectors.

All these elements are consolidated in a score that determines the partner’s level.
There are 4 different scores:

• Base: This is the entry level, where partners begin their collaboration with Salesforce.
  Salesforce “Base” integrators are in the process of developing their expertise and obtaining their first certifications.
  Logically, they are excluded from our Top 10 Salesforce integrators.
• Ridge: This level, which replaces the former Silver level, is awarded to partners who have demonstrated significant growth and the ability to deliver successful Salesforce integration projects.
• Crest: This level replaces the former Gold level.
  Crest partners are Salesforce integrators recognized for their in-depth expertise and ability to deliver sophisticated Salesforce solutions.
  They achieve high scores in terms of customer satisfaction and performance.
• Summit: This is the highest level, reserved for partners who demonstrate ongoing excellence in all aspects.
  These partners often play a strategic role on a global scale.
  In the past, the “Summit” level was called “Global Strategic Partner”.

These levels are reviewed annually.
The majority of Salesforce integrators in our Top 10 are Summit Partners.
By definition, they are the best Salesforce integrators.
But “Ridge” or “Crest” level Salesforce integrators may be more suitable and, above all, more affordable for SMEs.
That’s why we’ve decided to include a few integrators at these lower levels.

How do you choose the right integrator for your project?

Beyond the labels of the partner program, what criteria should you take into account when choosing a Salesforce integrator?
The key to choosing a Salesforce integrator is to ask yourself the right questions:

How big and complex is your project?

This is the first question to ask.
If it’s an international roll-out involving numerous integrations, you’ll need an integrator of a certain size, experienced in this type of complex project.
On the other hand, for a more focused project with a limited scope, an agile and specialized structure will undoubtedly be more effective.

What’s your budget?

The choice of integrator will also depend on the budget allocated to the project.
Large consulting firms often charge higher rates than medium-sized pure players or small structures.
So you need to strike the right balance between the level of expertise required and the resources you have available.

Which Salesforce modules are affected?

Not all integrators are equal in their mastery of the various products in the Salesforce ecosystem.
Some are recognized experts in Marketing Cloud, others in Sales and Service Cloud.
Choose a Salesforce integrator who has carried out numerous projects on the product(s) concerned by your Salesforce project.

What is your business sector?

Some integrators have developed in-depth expertise in specific sectors, such as banking, insurance, retail and industry.
If your project requires in-depth business knowledge, it may be wise to choose a partner who is already familiar with your ecosystem and business challenges.

Do you have any geographical constraints?

The proximity of the integrator can be a criterion, particularly for the scoping and design phases, which require frequent exchanges.
But most integrators are now used to working remotely, and have access to high-performance collaborative tools.
It’s up to you to find the right balance between face-to-face and remote interaction.
Beyond these rational criteria, the human factor remains essential.
Meet the teams, challenge their understanding of your needs, make sure there’s a good cultural fit.
A Salesforce project is often a commitment spanning several months, or even years.
Getting on well with your integrator is also an important and decisive criterion for the success of your project!

Conclusion

As you’ve seen, there’s no universal answer to the question of the best Salesforce integrator.
It all depends on your context, your challenges and your constraints.
The important thing is to take the time to assess your needs and meet with several integrators before making your choice.
Our selection offers you an initial overview of some of the best Salesforce experts on the French market.
Recognized and experienced players with a proven track record on numerous projects.
But there are many others.
Don’t hesitate to request several proposals, and to challenge integrators on their understanding of your context.
We hope this comparison will help you see things more clearly and ask the right questions when choosing your Salesforce integrator.
Don’t hesitate to contact us if you’d like to discuss this further!