Our review of Trello

Automation: Trello’s real strength

Trello has a built-inautomation tool called Butler. It saves time on repetitive tasks and lets you do more things more efficiently.

Butler lets you define rules that follow up one action (the trigger) with another action, such as moving cards from one list to another, sending notifications, or synchronizing advanced checklists.

Automations on Trello also work through a system of buttons. For example, you can create a button that, when clicked, moves the job to the next step in the process by moving it to the next list.

Butler also lets you configure calendar commands. For example, you can automate recurring tasks and set up a calendar command so that all cards in the “Completed” list are archived every Monday at 8:00 am.

You can also use a card’s expiry date as a trigger to perform a series of actions. For example, you can configure a command to move a due card to the top of the list.

Finally, Trello lets you create automations for e-mails and integrations, which can be useful if you’re sharing updates with external collaborators or customers.

For example, you could set up a rule so that customers will receive an e-mail informing them that feedback is required every time a card is swiped in the “Need feedback” list.

Customer support at Trello

The Trello helpdesk is developed by Atlassian, and is accessible on their site. It provides access to documentation, the Trello community, a real-time status page for Trello tools, and FAQs on topics such as invoicing.

The resources offered by Trello’s Help Center are numerous, well organized and easily accessible thanks to the search bar. These resources are complemented by Trello’s Youtube page, which contains numerous tutorials and informative videos.

The Trello community is also a real plus for the tool, enabling users to share tips and best practices.

Regrettably, Trello’s customer service can only be reached via the contact form, which is rather limited.

The Trello integration marketplace

Trello offers a wide range of integrations:

• Internal & external communication: Gmail, Slack, Hangouts… As Trello is not communication-oriented, these integrations will be very useful for those who manage projects with large teams, or who need to collaborate.
• Automation: Focuster, Make, Autopilot, Zapier… Trello already has automation features, but these integrations are necessary to go further and automate your processes in conjunction with other tools.
• Social networks: Twitter, Mailchimp, Evernote… These integrations are a real plus for all teams working on projects requiring communication or information gathering via social networks.
• Developer tools: Pegasus, Dashworks, Github… A real plus for those who want to combine the project management benefits of Trello with those of developer tools: ideal for web projects!

Trello: prices

Trello offers several different plans:

• Free: This plan gives you an unlimited number of boards and automations on the web and mobile applications, but is limited to 10 boards per workspace. It’s ideal for small teams or simple projects.
• Standard: at $6 per month per user. Compared with the free version, this plan adds unlimited tables, increases storage and automation options, and lets you invite people to your tables.
• Premium: at $12.50 per month per user. This version offers all possible views (calendar, timeline, spreadsheet, dashboard and plan), access to administration and security functions, and templates.
• Enterprise: at $17.50 per month per user. This plan adds unlimited workspaces, and organization-wide permission, administration, authentication and sharing functions.