Our review of Attio

Launched in 2021, Attio is the new kid on the CRM block. Founded by seasoned entrepreneurs who have themselves experienced the limitations of traditional CRM systems, Attio aims to reinvent customer relationship management.

The goal is to offer an ultra-flexible tool that adapts to each company’s unique business processes.

Gone are the days of unnecessary fields, rigid workflows, and customizations that take weeks to implement. With its Notion-inspired no-code interface, Attio lets you design the CRM of your dreams in just a few clicks.

But is Attio the perfect CRM? Its relative youth is evident in certain areas, such as its still-limited integrations and the lack of advanced sales reporting functionalities. Additionally, its unconventional approach may be disorienting at first, as it significantly deviates from traditional CRM operations.

In this comprehensive Attio review, we’ll cover everything you need to know about this promising newcomer. It’ll help you decide whether Attio is the right CRM to support your business growth!

My opinion of Attio in a nutshell

The main advantages and disadvantages of Attio CRM

The benefits of Attio CRM:

• An ultra-intuitive Notion-style interface. It’s easy to get to grips with, especially when compared to complex Salesforce CRMs. You can create contacts, companies, and deals in the blink of an eye.
• Extensive customization options. Custom fields, tailor-made sales pipelines, automations—Attio adapts to your business processes, not the other way around. A real plus for agile startups.

The disadvantages of Attio CRM:

• Some limitations due to its youth. The tool doesn’t yet offer advanced reporting or sales analytics. Its mobile app is also fairly basic. These are areas for improvement in the years to come.
• A limited ecosystem of third-party applications. Attio relies heavily on Zapier to compensate for the lack of native integrations. But using a third-party tool adds complexity and cost. We’re eager for Attio to expand its connection possibilities.
• A different conception that can be disorienting. For those accustomed to classic CRMs, the absence of a “transaction” object may be regrettable. Attio’s proprietary operating logic takes some getting used to.

Attio CRM: Overview of Functional Scope

Contact and Company Management

Managing contacts and companies is at the core of Attio, just as it is for any CRM software. Each contact record can be fully customized with the fields you need—without limitations. You can easily add attributes specific to your business to qualify your prospects according to your own criteria. Importing your existing data into Attio is simple via CSV files or by connecting your email account. You can sync contacts from your existing CRM or address book, and the tool automatically deduplicates and enriches the information.

Tracking interactions with each contact is automated. All emails, notes, and tasks are centralized on the contact card, providing a complete history that updates in real time. Timelines allow you to quickly view the latest activities.

Ultra-flexible filters and personalized views enable you to segment your contact database according to any criteria. The powerful search engine also makes it easy to find specific people or companies.

Customized Sales Pipelines

Say goodbye to rigid, predefined pipelines. With Attio, you can create your own deal stages and statuses that match YOUR sales process. Qualify your opportunities as you see fit, without being restricted by preset fields.

The Kanban-style pipeline view lets you visually track the progress of each deal. At a glance, you can see where your deals stand, identify any that are stalled, and prioritize your actions. Easily drag and drop deals from one stage to another.

Each pipeline can be fully customized with its own parameters. You can set triggers and automated actions at each stage to boost productivity—for example, automatically sending an email to the client when a deal reaches the “Proposal Sent” stage.

Sales targets and forecasts are integrated natively. You can assign values and estimated closing dates to deals, and track your performance in real time. Advanced reporting provides a clear view of your pipeline’s status at any time.

Team Collaboration and Communication

Attio is designed to facilitate teamwork and centralize information. Within the same workspace, you can create discussions around a contact, company, or deal, reducing scattered exchanges via email or external chat. All information is stored directly in the CRM. You can easily mention colleagues to get their attention, and everyone can leave comments, share notes, or attach relevant documents. All exchanges are saved and timestamped, maintaining a clear history.

Task management is also simple: you can assign tasks to team members in one click, track their progress, and receive smart notifications about due or overdue tasks. This feature gives you an overview of who needs to do what, ensuring nothing is missed.

External communication tracking is also streamlined. All emails exchanged with customers are automatically logged in the CRM and linked to the appropriate contact, providing your team with a complete history of interactions for improved customer insights.

Attio CRM Customer Support: What’s It Worth?

Customer support is a critical factor when choosing CRM software. At Attio, support is premium, regardless of the client company’s size. An integrated chat feature within the tool allows users to contact the support team directly and get quick responses. Most requests are handled within a few hours, providing concrete solutions tailored to your needs. The technical team is quick to dive into complex issues and provide thorough answers.

For more basic questions, an online help center offers numerous articles organized by topic. You’ll find detailed answers about CRM features, accompanied by screenshots and explanatory videos.

Webinars are regularly organized to present best practices and answer user questions live, allowing you to quickly enhance your skills. Another advantage is the proactive help resources integrated directly within the tool. When using a feature for the first time, contextual tooltips guide you step-by-step, making it easy to get up to speed without needing to ask for support.

The main downside is that most resources are still in English. Some articles have started to be translated into French, but there’s a lot of work to be done to fully capture the French-speaking market. Despite this, Attio’s customer support is impressive for its quality and responsiveness. The challenge now is for Attio to maintain this high level of service as it continues to grow!

Customer Reviews of Attio CRM

Overall, Attio CRM receives highly positive feedback, with an average rating of 4.7 on G2.

• Users particularly appreciate the tool’s flexibility, ease of use, and intuitive interface, which is often compared to Notion.
• The ability to fully customize pipelines and fields is seen as a significant advantage. Users note that Attio adapts perfectly to their business processes, unlike other CRMs that impose a rigid structure.
• Automatic data enrichment is also frequently praised. The time saved is substantial, and the additional data (e.g., revenue, number of employees) helps in better qualifying prospects.

However, some users mention areas for improvement, such as the lack of native integrations, particularly with email marketing tools, which forces them to use Zapier. The absence of a mobile app and the limited reporting features compared to giants like Salesforce are also cited. Nonetheless, users seem genuinely impressed. While shortcomings are noted, the pace of improvements and quality of support suggest that the tool has plenty of room for growth. Stay tuned!

Attio CRM Prices

A Generous Free Plan

Attio offers one of the most generous free plans available. With up to 3 users, you can access most of the tool’s features without spending a cent. The only limitations are on the number of integrations via Zapier (up to 5) and certain advanced automation and reporting features. For small teams wanting to explore the tool, this free package is perfect. It’s an excellent way to test Attio in real-world conditions before committing financially.

Pricing That Matches Market Standards

Beyond 3 users, Attio uses a per-user pricing model with three paid plans.

• The entry-level plan starts at $29/user/month. It includes access to all the basic CRM functionalities: contact and company management, customized pipelines, team collaboration, email, and calendar integrations.
• To unlock more advanced options, you’ll need to upgrade to the “Pro” plan at $59/user/month. This plan provides role-based access controls for enhanced data security and priority customer support.
• Finally, for companies with specific needs (like SSO, annual billing, dedicated onboarding, etc.), an “Enterprise” plan is available upon request.

Overall, Attio’s pricing structure is in line with the market average and often more affordable compared to similar offerings from competitors.