Top 10 Customer Support Software

Good customer support software should enable your teams to provide the right answer, in the right place, as quickly as possible to all your customers' questions.

We have reviewed about thirty customer support software to build this comparison. We have retained 11 complete solutions that we compare in detail. They include both front-office functionalities (customer communication) and back-office functionalities (ticket resolution and collaboration).

We also added 3 more specific solutions, for social networks, telephony, and the creation of documentation.

Solution Ideal for Highlights Rates Website
Ideal for all SMEs and VSEs B2B
❤️ F avorite
  • The leader in the segment
  • Easy to use
  • Functional depth
  • Free trial: 14 days
  • Entry fee: 19€ / user / month
  • Maximum price: 99€ / user / month
Ideal for small, highly digital teams
  • Ease of use
  • Gamification
  • Automation
  • Free trial: 21 days
  • Entrance fee: Free map available
  • Maximum price: 99€ / user / month
Ideal for Pipedrive users
  • Very light and easy to set up
  • Many very good integrations
  • Excellent live chat module
  • Free trial: 14 days
  • Entrance fee: Free map available
  • Maximum price: 44€ / user / month
Ideal for those looking for a free solution to get started
  • Complete sales & marketing ecosystem
  • Free accessible map
  • Connectivity with the CRM of the same name
  • Free trial: Yes
  • Entrance fee: Free map available
  • Maximum price: 110€ / user / month
Ideal for Salesforce users
  • Automation features
  • Functional depth
  • Connectivity with the CRM of the same name
  • Free trial: On request
  • Entrance fee: 25€ / user / month
  • Maximum price: 300€ / user / month
Ideal for email-first support processes
  • Collaboration features
  • User experience of agents
  • Very light and easy to set up
  • Free trial: On request
  • Entry fee: 38€ / month (2 users included)
  • Maximum price: 99€ / user / month
Ideal for those who want a low-cost solution
  • The prices
  • Functional depth
  • The possibility of installing it on-premise
  • Free trial: 21 days
  • Entry fee: $19 / user / month
  • Maximum price: $19 / user / month
Ideal for those who want a credible alternative to Zendesk
  • One of the best value for money
  • Ease of use and experience of agents
  • Functional depth
  • Free trial: 15 days
  • Entrance fee: 25$ / user / month
  • Maximum price: 40$ / user / month
Ideal for B2B SaaS
  • Excellent communication management
  • Super easy integration
  • Automation & automated responses
  • Free trial: 14 days
  • Entrance fee: 74$ / month (2 users included)
  • Maximum price: On request
Ideal for larger b2b support teams
  • User experience of agents
  • Ticket allocation
  • Managing user levels
  • Free trial: No
  • Entry fee: $39 / user / month
  • Maximum price: 4999$ / month (unlimited users)
Ideal for larger b2b support teams
  • Multiplicity of managed channels
  • Automation features
  • Reporting
  • Free trial: No
  • Entry fee: $89 / user / month
  • Maximum price: $139 / user / month