Try Aircall for free: Aircall offers a 7-day free trial with access to all features to give you a good idea of the tool’s possibilities.
Sommaire
A VOIP tool first and foremost
Aircall is a modern VOIP solution for forward-looking and innovative companies. Its quick and easy configuration allows you to start using it immediately. You can customise the settings of this solution as soon as you have integrated your team members.
With Aircall, you can create phone numbers in over 100 different countries, so you can easily reach your customers anywhere in the world. Metrics are easily generated, and allow you to know instantly which members of your team are online, and which members are available. You can estimate average hold times, or define the reasons for missed calls.
In addition to the innovative features, Aircall also offers traditional telephone functions. You can initiate a conference call, set your switchboard’s opening hours, and configure an automatic telephone guide. Your agents can also transfer a call to their colleagues instantly.
Salesdorado’s opinion
Aircall concentrates all the essential and advanced functions that one can expect from a VOIP solution. It knows how to be innovative without abandoning the traditional functions of a virtual telephone switchboard.
Try Aircall for free: Aircall offers a 7-day free trial with access to all features to give you a good idea of the tool’s possibilities.
Increase the productivity of your telephone prospecting
Call routing
Call routing allows you to direct incoming calls to specific agents based on their availability, skills, or other criteria more relevant to you. It is also possible to route calls to specific teams (based on their geographical location, availability, or role in the company). You can thus define a routing towards the accounting, sales or after-sales service departments, for example.
Power Dialer
The Power Dialer function automatically searches for customer telephone numbers on the internet for sales teams and stores them in the system. It generates a list of numbers that your sales team can click on to call. These telephone numbers can be synchronised with your CRM software.
Going further
In our opinion, this is one of the features that makes Aircall a real complete phoning software, more than a simple VOIP tool.
After-Call Work
This feature improves the prospect and customer experience by making it easier to process post-call information. Tagging, call attribution, and quick note taking allow for accurate customer records detailing the content of each phone call.
Click to Dial
Click-to-dial allows you to click directly on a number (from a website for example) to open it in the Aircall application and launch a call. This saves you time and productivity by avoiding time-consuming manipulations. A very practical function to save time during your telephone prospecting campaigns.
Salesdorado’s opinion
With these features, Aircall allows you to dramatically reduce call handling times, and therefore the waiting time of your incoming calls.
Try Aircall for free: Aircall offers a 7-day free trial with access to all features to give you a good idea of the tool’s possibilities.
Reporting & Supervision
Analyse the performance of your calls
With Aircall, you can measure the performance of your teams in real time and track their performance over time. The indicators evaluated are the volume of calls, the rate of missed calls, waiting times, etc. All these performances are centralised and can be consulted on a single dashboard. These performance reports are accurate and easy to obtain. Team leaders can identify success factors and easily detect areas for improvement.
Real-time monitoring
Aircall has a range of analysis tools, such as the Live Feed, which provides real-time information on contact centre activity. Managers can use this to reallocate resources to improve overall productivity.
During a call, you can listen to measure the quality of the exchange. You can use this opportunity to communicate silently with your agents to give them advice, without interrupting the communication.
You can thus ensure a better organisation of your sedentary sales force.
Salesdorado’s opinion
Aircall’s reporting allows you to have an overview of your performance and to increase it by easily finding areas for improvement. It also allows you to know in real time the occupancy rate of your agents, in order to reallocate your resources where your activity requires it at the moment.
Try Aircall for free: Aircall offers a 7-day free trial with access to all features to give you a good idea of the tool’s possibilities.
Getting started
All of Aircall’s features are accessible from a sleek and stylish interface, including contact lists and communication options. The quick search option allows you to find the contact information you need in seconds, and quickly access Aircall’s technical support.
Aircall can be configured very quickly. Simply download the application to the workstations and connect all users. From then on, you can instantly make calls. Each user can then configure the settings and preferences for use, and set up their teams. The settings can then be changed at any time from the dashboard.
Aircall’s interface is uncluttered, reducing distractions and confusion.
An Aircall mobile app is available on Android and iOS. This allows you to take notes and assign calls to your agents, collaborate with your teams and manage all your settings.
Salesdorado’s opinion
Aircall is easy to set up and use on a daily basis. All essential features are just a click away.
Try Aircall for free: Aircall offers a 7-day free trial with access to all features to give you a good idea of the tool’s possibilities.
Integrations
Aircall understands that you already have your own work habits. That’s why Aircall integrates with your usual business management and CRM tools such as Hubspot, Salesforce and Zendesk with just a few clicks. This means transparency of your contact information, and simplifies your business management and customer relationship management.
Aircall integrates with many business solutions, including
- Sales automation: Salesforce, eDesk, Freshsales, SalesLoft, etc.
- CRM: Hubspot, noCRM, Monday, Pipedrive, etc.
- Data & Reporting: Zapier, Plecto, Segment, Toucan Toco, etc.
- Support: Freshdesk, Kustomer, Helpscout, etc.
- Livechat: Intercom
- Productivity: Integromat, BlooBirds, Callingly, Intergratly, etc.
If your business solutions are not listed as integrating with Aircall, you can suggest the brand of sales reporting or CRM software you use. With any luck, Aircall will be able to create an integration with your own applications fairly quickly.
Aircall also offers a partner program to enrich the possible integrations and meet the expectations of a large number of customers.
Salesdorado’s opinion
Aircall’s numerous integrations with the most widely used business solutions allow you to save time when dealing with your customers, while avoiding the loss of information related to the transcription of call reports from one application to another.
Try Aircall for free: Aircall offers a 7-day free trial with access to all features to give you a good idea of the tool’s possibilities.
Aircall support
Aircall’s customer support is arguably one of the best out there. Their New York and Paris offices can be reached in a variety of ways 24/7 if you are English or Spanish speaking, and Monday to Friday if you are exclusively French speaking (only technical help will have to wait 24 hours for a response during normal business hours). You can contact the customer service:
- By telephone (via a dedicated hotline)
- Livechat (accessible from the Aircall website, with an average response time of a few minutes)
- E-mail (e-mail addresses are dedicated to customer service)
- FAQ (Aircall has a knowledge base that can help you set up your account and use the applications immediately and productively).
- Blog (updated twice a week, it features topics such as customer testimonials, VOIP services, and customer service skills, etc.)
- A French language help centre is available to you
- Video tutorials (available in large numbers on the official Aircall YouTube channel)
The excerpt presented here is part of Aircall’s ongoing “the state of sell” video series. In this series, Aircall experts share their vision of the industry.
Salesdorado’s opinion
The customer support, which is very present and responsive, is certainly one of Aircall’s strong points. The resources available on the blog, the help centre and the YouTube channel complement each other very well. These allow you to find solutions in just a few minutes if you have a problem using the software.
Try Aircall for free: Aircall offers a 7-day free trial with access to all features to give you a good idea of the tool’s possibilities.
Customer reviews of Aircall
Overall, users are mostly satisfied with their experience with Aircall, and rate it 4.5/5 on G2 and Capterra.
- Integrations: “The integration with HubSpot and Shopify works perfectly and makes life very simple! The integration with the Sydney team has been great”; “They have dedicated apps for all major devices (iOS, Mac, Windows, etc.)”; “I love the integration with Salesforce, the #1 CRM in the world.”
- Integrations: “The integration with HubSpot and Shopify works perfectly and makes life very simple! The integration with the Sydney team has been great”; “They have dedicated apps for all major devices (iOS, Mac, Windows, etc.)”; “I love the integration with Salesforce, the #1 CRM in the world.”
- Customer service: “I have only ever had minor issues that were resolved very quickly with the amazing support team”; “On the few occasions we have had to call on support, they are always very helpful and responsive to resolve any issues very quickly.”
- Price: “A little more expensive than other VOIPs”; “High monthly cost but it is compensated by unlimited call packages.”
- Weak integration with external devices and mobiles: “With our headset, we cannot use the buttons present to pick up or end calls”; “The mobile application sometimes fails to send sound notifications even when the sound settings are correctly defined”.
- Busy line management and call transfer: “I find it difficult to leave the call with another colleague without going to a missed call. There should be the option to put calls on hold and make yourself unavailable for 30 minutes or an hour, this would help if you are in a meeting”; “When you have to put someone on hold for an extended period of time, you cannot return to the call and have to call the customer again.”
Salesdorado’s opinion
Overall, the opinions of Aircall users are very positive. Most of the negative feedback concerns the higher prices than the competition.
Try Aircall for free: Aircall offers a 7-day free trial with access to all features to give you a good idea of the tool’s possibilities.
Aircall’s rates
Aircall offers a 7-day trial version to test the features and choose your offer among the 3 plans proposed:
- Essentials at €30/user/month: A flexible offer with a quick and easy set-up, for immediate use of all basic features with 1000 minutes of outgoing calls/month.
- Professional at €50/user/month: An offer that ensures your productivity and allows you to closely monitor your performance thanks to analysis reports, with unlimited national outgoing calls.
- Custom, available on quotation: A complete offer for companies with advanced needs, and for international calls.
Salesdorado’s opinion
Aircall’s price positioning is quite high compared to other VOIP solutions, but it is clearly justified by the brand’s investment in continuous innovation, and in bringing more and more features and integrations. The user experience is unique and enjoyable.
Try Aircall for free: Aircall offers a 7-day free trial with access to all features to give you a good idea of the tool’s possibilities.
