When a company starts to grow, managing customer support can become increasingly complex. Ticketing software allows you to manage customer requests from different channels quickly and efficiently. Intended primarily for support teams, they enable both the customer experience (external communication) and the work between agents (collaboration and automation) to be improved. In this article, we […]

When we talk about data analysis, it is impossible not to mention Google Analytics: it is an essential tool, renowned for its performance and its gratuity. But the European Commission is pounding its fist to get some legitimacy on the subject, Google has become pretty “evil” in 20 years(if you don’t have the ref), and […]